14/10/2026
When someone brings you a problem, you have two options.
Fix it: fast, and you stay the answer.
Coach it: slower today, and they can solve the next one without you.
A satnav gets you there but it never teaches you the route.
Neither is always right.
You will need to fix it when it's urgent, unsafe or genuinely beyond their experience but you can coach it when they have the knowledge and need the confidence.
Three questions that move you from fixing to coaching:
1️⃣ What have you tried so far?
2️⃣ What do you think the options are?
3️⃣ If it were your call, what would you do?
If you're answering questions before people finish asking them, who is doing the thinking on your team?