Bang Consulting

Bang Consulting Making Customers Matter: Unlock business success with customer focused strategies. Improved customer retention | growth | profitability

Happy New Year! Hope 2025 is happy, healthy and successful.Before Christmas becomes a distant memory I want you to think...
10/01/2025

Happy New Year! Hope 2025 is happy, healthy and successful.

Before Christmas becomes a distant memory I want you to think back over what frustrated you. Did a parcel turn up late? Is a returns policy nuts? Did something not meet expectations?

Why did it go wrong? To be clear, this is not about you being more organised but about the other party. Broken promises? Bad product descriptions? Understaffed during peak times? Poor processes?

Now reflect on how that could translate into your business. Where could your customers feel similar pains? And what do you need to do to fix it?

And remember… you should be thinking a customer is for life - not just for Christmas!

When was the last time you got a testimonial?It’s frustrating when a customer tells you they’re happy but nothing furthe...
28/11/2024

When was the last time you got a testimonial?

It’s frustrating when a customer tells you they’re happy but nothing further happens. Or you ask for testimonial but it doesn’t materialise.

Guess what? There’s an easy solution!

Talk to us about our testimonial and case stud service.

Delighted to announce that Bang has now formally repositioned with shiny new branding and a new website!This feels like ...
28/06/2024

Delighted to announce that Bang has now formally repositioned with shiny new branding and a new website!

This feels like it has been such a long time coming and I cannot believe I didn't see this as my calling years ago!

I am now focusing on working with companies to improve customer retention.

We will be helping to make customers happier, so they stay longer, spend more and refer more. That drives better customer lifetime value and improved profitability.

Watch this space!

Is it really that time already?Wishing everyone a happy and restful Easter break. Enjoy...
28/03/2024

Is it really that time already?

Wishing everyone a happy and restful Easter break. Enjoy...

Wishing all of our clients, partners and supporters a very Happy New Year.Hoping 2024 will be a happy, healthy and prosp...
01/01/2024

Wishing all of our clients, partners and supporters a very Happy New Year.

Hoping 2024 will be a happy, healthy and prosperous one for us all.

A big thank you to all of our clients and partners for their support throughout 2023.Wishing everyone a very Happy Chris...
22/12/2023

A big thank you to all of our clients and partners for their support throughout 2023.

Wishing everyone a very Happy Christmas.

Referrals are unlikely to happen if you just have a casual conversation with a potential referral partner.And neither is...
22/11/2023

Referrals are unlikely to happen if you just have a casual conversation with a potential referral partner.

And neither is the offer of a financial incentive likely to bring referrals flooding in.

So, what do you need to do to make effective?

✅ Have total clarity around who is a good client for you – the type of business, the job title, when they might be looking for what you offer
✅ Look at sectors who dovetail nicely with your business – word of caution here, some professions are not good referrers (DM me for an opinion on that!)
✅ Be clear about who would be a good referral partner – that means do they work with clients in the same bracket as yours?
✅ Talk to them about whether they would be interested in referring clients

When it has been agreed in principle then you need to set up an efficient way of keeping in touch and keeping momentum up:

📈 Lunch and learns – talk about your business, teach them about your services and how you add value to your clients
📈 Joint events with your clients and theirs
📈 Social events
📈 Reviews – how many referrals are they giving you, is it working effectively etc

By all means, talk about how they might want to be compensated, but many companies, especially in professional services, can’t take a financial commission.

But also be aware that just having a reciprocal arrangement rarely works effectively - one party is always better than the other.

So think about how else you might be able to thank them.

Want to talk about setting up a in more detail? Give me a buzz.

Let’s look at   in more detail…If you remember, last time, I said I see these as coming from clients and ex clients.So, ...
08/11/2023

Let’s look at in more detail…

If you remember, last time, I said I see these as coming from clients and ex clients.

So, how do you get recommendations?

Largely, it’s about delivering a great job:

✅ Doing what you say you are going to do
✅ Checking in with your customer regularly – especially if they are now being looked after by your team
✅ Communicating regularly
✅ Putting your hand up if something goes wrong – and then fixing it
✅ Keeping projects on track – making sure you meet the timescales you promised, and saying if there’s going to be a problem

However, customers usually recommend if they have been “wowed”.

What does that even mean?

📈 Taking the pain away that they remember the last time they did something similar
📈 Blowing them away with a great experience
📈 Giving them way more value than they were expecting – but don’t fall into the trap of seriously underselling yourself
📈 Causing them to tell people how super impressed they were – they don’t even necessarily see it as a recommendation, but more just wanting to share a great experience

And, of course, you can tell them you enjoyed working with them and are looking for more customers just like them. No harm in a little ego stroking.

Address

Basingstoke

Opening Hours

Monday 9am - 6pm
Tuesday 9am - 6pm
Wednesday 9am - 6pm
Thursday 9am - 6pm
Friday 9am - 6pm

Telephone

01256 83 11 10

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