Surge Ahead

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Surge Ahead Developing your people to deliver your goals. My personal journey started managing busy high volume restaurants and luxury hotels and cruise ship operations.

A common theme amongst the most successful organisations is the ability to attract and retain top talent, therefore building effective teams, even during tough times.

​Having spent 25 years finding shining diamonds within the hospitality sector, coaching and leading them to be the brightest stars, Surge Ahead Ltd was founded in 2016. It was conceived from a passion to develop managers whilst giving them the skills to lead their teams with confidence and conviction. A passion for leading and developing large multinational teams led me to a long and varied career as an HR & Training Manager within hospitality. Being a Trainer, armed with qualifications in CIPD HR Management, ILM Leadership and Management and a real passion for people, Surge Ahead was born. The essence of true leadership is connecting hearts and minds and my mission is to get you there.

Some managers and leaders manage through fear, creating a culture where team members worry about making mistakes or gett...
14/10/2026

Some managers and leaders manage through fear, creating a culture where team members worry about making mistakes or getting things wrong.
While this might get results in the short term, it doesn’t necessarily bring out the best in people.

Good managers create an environment where team members want to succeed and work together towards shared goals. This doesn’t mean lowering standards or avoiding difficult conversations. Leaders should set high expectations, lead by example and challenge people when needed.

The key is understanding what motivates each person and adapting your approach to get the best from them.

The Surge Ahead Motivation module looks at what motivates people, how motivation can affect performance, and how managers can create an environment where team members want to do well.

First Wednesday of the month = Surge Ahead blog day!Have you ever walked away from a meeting or training session thinkin...
07/10/2026

First Wednesday of the month = Surge Ahead blog day!

Have you ever walked away from a meeting or training session thinking you’d got it completely wrong?

I did.

I was convinced a training group wasn’t engaged because they were quiet, serious and weren’t responding in the way I was used to.

It turned out I had completely misread the room.

It was a really useful reminder that people don’t all show engagement in the same way and that, as trainers, managers and colleagues, we can easily make assumptions based on what we would do ourselves.

I’ve written about what happened, what I learnt from it and how it changed the way I approach different groups.

Happy Reading ☕️

DiSC is a valuable tool that can help people improve their lives in many ways. There is a reason it is used globally by ...
30/09/2026

DiSC is a valuable tool that can help people improve their lives in many ways.

There is a reason it is used globally by so many fortune 500 companies. It works.

Whilst there are many other similar tools, when I founded Surge Ahead (10 years ago!) I chose to use DiSC because the language used is straight-forward, making it simple and easy to use. It’s also something I used in house, with great results for many years.

It is well-researched and based on sound psychological principles.

The DiSC product that I use now has an amazing LMS (Catalyst) that keeps learning alive, something other behavioural and psychometric tests don’t have. Even some other DiSC providers don’t have access to Catalyst. I can tell you, the Catalyst system is a

GAMECHANGER 😍

No more dusty reports sat in a drawer but an easy to use, free and intuitive learning tool.

Throughout my career, I have used DiSC to help people understand themselves and others better.

The results are always outstanding, which drives my passion so it instantly ticks three of my core values – passion, making a difference and results focus.

If you are even just a little bit intrigued to see the Catalyst system and how it can make such a difference to your team, get in touch. I’d be happy to give you a demo!

One of the biggest reasons I am such a fan of DiSC is that it helps us to understand ourselves and other people better. ...
23/09/2026

One of the biggest reasons I am such a fan of DiSC is that it helps us to understand ourselves and other people better. So many of the problems in the world today are a result of a lack of understanding of others. Of their behaviour, motivations, views, religion, politics.

Now I am not going to get into politics or religion (now or never) but what does interest me is communication.

Imagine, for a moment, the world of work was full of employees who:
• Were totally self-aware, who understood what drives their own behaviour, their motivations, strengths and weaknesses and preferred ways of working.
• Had a total understanding of their colleagues, managers and team mates alike, understanding what drives their behaviour, knowing their motivations, strengths and weaknesses and preferred ways of working.
• Were able to communicate freely and easily from top down and side to side with different personality styles, promoting improved teamwork, better conflict resolution and improved service resulting in better relationships.
• Were able to work effectively and productively together, embracing the differences between each team member and ensuring strengths are always utilised and weaknesses supported.

If this were the case, can you see how people would be happier, more effective and productive?
Well let me tell you, used effectively this is exactly what DiSC does.

If you would like to explore how DiSC can support the individuals or teams in your business, get in touch.

Naturally, like anything in life, some people are sceptical of tools like DiSC. I hear their reasons for this, but as a...
16/09/2026

Naturally, like anything in life, some people are sceptical of tools like DiSC.

I hear their reasons for this, but as a natural optimist and someone who believes in the proof of the pudding, I disagree.

There is lots of data and detail around the research, theory and history of DiSC if that sort of thing is important to you. Quite frankly it leaves me cold, I am already sold by the results of I have personally witnessed in many, many years of using it.

However, the important cornerstone principles remind us that this is a tool for dialogue not diagnosis!

✔️ We are each a blend of all 4 styles
and
✔️ Each style is no more or less valuable than the rest.

This is not about putting people in boxes.
However imagery is a powerful thing, so, in the image below, I have put these people into boxes to highlight how we are all different! 😉

Do you recognise how each of these people are different, but can all equally add something special and unique to a team?

How different would your business look with:✅ Improved Communication and CollaborationA team who understand themselves a...
09/09/2026

How different would your business look with:

✅ Improved Communication and Collaboration
A team who understand themselves and how they interact with others and can also adapt their communication style to get the best out of each other.

✅ Enhanced Team Dynamics
More balanced and effective teams, maximising individual strengths and minimising weaknesses.

✅ Effective Managers
Who can adapt their approach to motivate and manage different personalities effectively.

✅ Increased Employee Engagement
A better understanding of individual needs and preferences, resulting in a more positive and engaging work environment.

✅ Productive Conflict Resolution
Team members understanding the root causes of conflict and being aware of strategies for resolving disagreements constructively.

💵I have no doubt it would make more money.
📜 It would spend less on recruitment & retention.
😁 It would have a happier, more engaged & productive workforce.
💡 It would be more creative & inclusive.
👫 It would deliver improved service to customers.

It's widely reported that a significant majority, estimated around 75%, of Fortune 500 companies utilise DISC assessments.

Companies like Microsoft, Coca-Cola, IBM, American Express.

They adopt DISC because it offers a practical and scalable solution for improving human interactions and driving organisational performance.

By fostering a better understanding of individual behavioural styles, DISC helps these companies build stronger teams, develop effective leaders, and create a more positive and productive work environment.

It is an affordable tool to elevate your business.

I’m always happy to chat anything people in business, but especially so about the magic of DiSC. Drop me a line if you would like to explore further: [email protected]

⭐ It’s here! ⭐ I’m delighted to officially launch the Surge Ahead eLearning range and new website.When I started Surge ...
07/09/2026

⭐ It’s here! ⭐

I’m delighted to officially launch the Surge Ahead eLearning range and new website.

When I started Surge Ahead, my aim was simple:

To help businesses develop confident managers, build stronger teams and create better workplaces through practical, people focused learning.

After years of designing and delivering practical, impactful training, I wanted to make that learning accessible to more organisations through e-learning.

Designed to give businesses access to practical, expert led workplace training without the larger cost, scheduling challenges and disruption of arranging a live training session.

Launching with our first four modules:

✔️ Sexual Harassment Awareness for Managers
✔️ Sexual Harassment Awareness for Team Members
✔️ Health & Safety Essentials
✔️ Fire Safety Awareness

Each module combines the flexibility of online learning with the practical approach I bring to my live training sessions, including:

🎥 Trainer-led videos
💡 Real workplace examples
✅ Knowledge checks
📚 Practical guidance people can use

Created for SMEs, HR teams and HR Consultants who want training that goes beyond ticking a box.

And we're just getting started...

More practical, expert led workplace eLearning modules are already in development and will be added to the library over the coming months.

Find out more here: www.surgeahead.co.uk

Thank you to everyone who has supported me while I've been bringing this project to life. I'm excited to see where this next chapter takes Surge Ahead!

Surge Ahead blog day!This was an early career lesson for me. Long before the days of shouty TV Chefs!Not able to sit on...
02/09/2026

Surge Ahead blog day!

This was an early career lesson for me. Long before the days of shouty TV Chefs!

Not able to sit on my hands, I challenged this behaviour with a particular shouty head chef. Even though I was a young, ambitious, but inexperienced manager, I could not understand how shouting at your team would motivate or engage them!

Enjoy!

Months of work. Countless edits. Maybe a couple of meltdowns! Creating eLearning is about much more than putting informa...
28/08/2026

Months of work. Countless edits. Maybe a couple of meltdowns!

Creating eLearning is about much more than putting information online.

I could have created a standard “read the content, click through and complete” course.

But that isn’t how I train.

My approach has always been about helping people understand:

💡 Why something matters
💡 How it applies in real situations
💡 What they should do differently afterwards

So when creating these modules, I wanted them to feel like having a trainer there with you.

That means:

🎥 Video-based learning
📝 Practical examples
✅ Knowledge checks
💬 Clear explanations

Expert led training.

Accessible when people need it.

Designed for busy workplaces.

Launching very soon…

Health & Safety training doesn’t have to be dull.We’ve all experienced mandatory training that feels like a box ticking ...
27/08/2026

Health & Safety training doesn’t have to be dull.

We’ve all experienced mandatory training that feels like a box ticking exercise.

Click.
Next.
Complete.

But effective training should do more.

It should help people understand:

🔥 why safety matters
🔥 what hazards to look out for
🔥 what action to take
🔥 how they can help keep themselves and others safe

My new eLearning modules bring the Surge Ahead training approach online.

✔️ Short, engaging videos.
✔️ Practical explanations.
✔️ Knowledge checks to reinforce learning.

Designed to give businesses access to quality training without needing to take everyone away from the workplace.

Launching soon:

🦺 Health & Safety Essentials
🔥 Fire Safety Awareness

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Bath

Opening Hours

Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm

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