Radius Connect Solutions

02/03/2023

Speech Analytics for Contact Centre gives you instant insights out of the box.

Capture insights into your most meaningful data for improved team performance and optimised customer experiences.

Through your hosted Contact Centre communications platform you can track agents calls through real time analytics powered by . Save time and money by quickly identifying calls that need attention and give targeted feedback with real examples.

Our hosted CC solutions are intelligent, intuitive and secure, giving you a more productive workforce and peace of mind.

08/02/2023

Our support teams have a resolve time of 96.4% within 2 hours, so you can be safe in the knowledge that your communications are looked after properly, professionally, without compromise.

"The team at Radius are always very responsive and efficient at dealing with any queries.

The service is above excellent. Radius have an excellent record of managing our business accounts for mobile contracts. I would recommend them to anyone without hesitation."

12/01/2023

Cloud communication solutions deliver the freedom to adapt to changing business conditions.

Moving to hybrid working? In the UK, 59% of workers responding to a survey said that it was their preferred model.

Cloud communication solutions are optimised for the realities of hybrid working (office, home and everything in between), so you can adapt your office space and support your remote workers without compromising on communication efficiency.

With no server to support, you’ll also save on office space and associated costs.

Want to find out more? Find the link in the comments.

09/01/2023

Communication has come a long way in the last 10 years and adoption of new technology has seen a huge increase in a post pandemic world. Microsoft CEO Satya Nadella said they’d seen 2 years of digital transformation in just 2 months back in April 2020, as many companies were forced to move to a remote or hybrid workforce.

Looking forward to the year ahead, we see even more room for growth, and as the urgency to move to the cloud looms with the ISDN stop sell coming into effect in many areas in 2023, we predict rapid acceleration in the hosted market.

Here are our top 9 insights for business telephony in 2023
👉 https://ecs.page.link/fnbKy

21/12/2022

Merry Christmas and a Happy New Year! 🎄

We'd like to thank all our partners who have helped us make 2022 a success!

We can't wait to see what 2023 has in store and look forward to continuing to help improve your business telecoms as we enter a new year.

14/12/2022

Did you know 20% of your callers' time is spent on-hold, in a queue?

As Christmas is around the corner, it has never been more important to have your seasonal selling strategy in place and send the right message to your captive on-hold audience.

Our Director of Operations, Nigel Waddell, speaks with Mobile News to explain how on-hold marketing can maximise your messaging, improve customer experience and help you make the most of the Christmas season.

Find out more: https://ecs.page.link/41KRB

09/12/2022

Check out our recent feature in Mobile News about our double-win at the Vodafone Business Awards. 🥳

It was a big success for Radius Payment Solutions as we took home Total Communications Partner of the Year and Radius Telematics took home IOT Partner of the Year!

👇Here is what our Managing Director, Ray Ferris, had to say

https://ecs.page.link/6nANK

Radius lands two partner awards

02/12/2022

We are on Cloud 9 knowing that all our phone systems, data and CRM systems are safely being stored using a future-proof solution.

Find the best Cloud solution for your business ⛅ https://ecs.page.link/CebAF

30/11/2022

Happy St Andrew’s Day!

Our offices in Glasgow and Aberdeen are closed and will reopen on 1st December

28/11/2022

Amid the rising cost of trading and economic uncertainty, the majority of business leaders from medium-sized UK companies say technology is the biggest driver of growth.

Medium businesses are fuelling the UK's economic engine, so we wanted to understand what exactly makes their company run effortlessly.

Check out their top 3 quality drivers below 👇 Do you agree?

02/11/2022

Radius Connect received the Partner of the year at the NFON awards! 🏆

A big thank you to the team at NFON for this recognition. Our relationship is growing from strength to strength and NFON is helping our customers accelerate their digital transformation and move their telephony platforms to the cloud.

25/10/2022

The clock is ticking to the ISDN switch-off, ⏰ but what is ISDN and how does it work?

Read our blog to find out more about the old legacy phone systems: https://ecs.page.link/jSsw5

We explain how hosted voice, or hosted voice over internet protocol (VoIP), works and how your business can benefit from it.