18/07/2025
We are hiring!
We are looking for another dedicated, hard-working technical support engineer to join our growing IT solutions company to help us provide top-class services to customers throughout Cornwall and beyond.
Formed officially in 2020, Carlyon Systems provides a wide range of first-class IT services to businesses in Cornwall, Devon, and as far as Bristol. We have a strong belief that prevention is better than cure and supply solutions to organisations that provide the best balance of performance, security, and cost. Year on year, the portfolio of customers grows and we need additional team members to ensure we maintain the high standards we operate at..
The successful applicant will have excellent communication and customer service skills with a keen eye for detail and the ability to work both as part of a team and independently using their initiative when needed.
This is a full-time position and will involve a wide variety of duties including:-
Helping to log and manage customer support tickets
Providing remote phone and on-site support to customers for the various systems used
On-site installation of new systems
Carrying out migration projects and liaising with third parties
Helping to develop internal systems
Any experience (even expertise) in the following would be very desirable:-
Windows Workstation and Server (Active Directory, DNS, DHCP, Hyper-V etc)
Desktop, laptop, and server hardware
Cyber Security concepts, solutions
NAS products
Networking (Switches, Routers, WIFI and VPN etc)
Microsoft 365 (Exchange Online, SharePoint, Teams, Intune etc)
Computer security applications
Backup solutions for physical and cloud-based data repositories
RMM and ticketing systems
The role will primarily be based at our office in Bodmin, but home working along with visits to customer sites will also be involved.
Essentials: Full, clean UK driving license, DBS check clear.
All experience levels considered. Salary depends upon experience.
Please send your CV and a cover email to [email protected] Please do not apply for this position via social media.
Closing date for applications: Friday 1st August 2025