10/12/2020
About a month ago I came across a page called sh*teventersunite. I was invited by a friend who found the posts hilarious and as a horse rider myself, I joined the group. For those of you that don't ride, it may come as a surprise that this page is all about what can go wrong. It features falls, disasters, mishaps - you name it. And the group size has exploded - going from around 30,000 to well over 130,000 in 4 weeks. While it was featured in Horse and Hound magazine, this does not explain the high number of non UK members.
So what it is about this page that sparks a post on a Leadership page? It is about understanding engagement, and highlighting what it is about the explosive success of this particular page that can teach us what to do and what not to do in our work environment. The principles of the page are clear: nobody is perfect. We all have mishaps. We all eff up. What is fascinating is the sheer number of people, having watched all the myriad ways that things can wrong (the pictures and videos are truly profound) who then turn around and state that they have had their passion for riding / jumping / eventing rekindled and suddenly feel they can relax and get on with it.
What are the key points we can learn and how does it translate into what we can do differently?
1) Perfection is the enemy. When we think we have to be perfect or when we look for perfection in those around us, we disengage ourselves and others. People stop trying, because the risk of failure is too high. When mistakes are not only acceptable but something to laugh about and take for granted, trying is suddenly far more appealing. And when we try is the only time we have the possibility of succeeding
2) When we portray ourselves as knowing a lot and having it all together, we disengage the people around us and may even build resentment and envy. By openly sharing when it goes wrong and what we have learned from it, we help people relate and we make ourselves human. If you are in doubt whether you do this enough - ask people. I do see a misperception between managers and their team - the manager thinks he is openminded and acknowledges his mistakes, the team thinks that he cannot ever own up to them - because the initial response is defensive one rather than a laugh. Which neatly brings us to number 3
3) Warmth and humour trumps knowledge and expertise. There is research out there that highlights that when teams evaluate their colleagues and managers, warmth is more important than skill. Expertise is great and ideally you should have both, but if there is no warmth, no amount of skill will see you through to engage your team.
4) And finally. When you focus on EFFORT, DISCIPLINE, LEARNING and changing your APPROACH - people engage and try harder. When you focus on RESULTS - people back off.
Note: In the spirit of sharing mistakes, this is a picture of me on my horse. He has just thrown a buck and tried to take off with me, I have lost my stirrups and am having to take quite a hard grip on his mouth to tell him this is not a good idea... There happened to be a professional photographer present and I was looking forward to a great photo of me riding my horse. Well. He had other plans...