03/09/2026
👋 Meet Scott, our Support Team Lead!
“I’ve been at Exacta for four years now. Day to day, I deal with RMA queries, support customers with diagnosing issues, and help guide the Support Team. Every customer is different, so there’s always a new puzzle to solve!”
When he’s not at work, Scott enjoys time with his family, heading out for long walks, and fitting in some gaming whenever he can.
His advice for anyone wanting to follow a similar path?
“I always start by asking why. I look at the small details that make up the bigger picture and, when needed, work backwards until I find the answer. Never be afraid to ask questions; that’s often where the solution begins.”
🔗 Get to know the whole crew: https://f.mtr.cool/ykiyz5sr4h