thinkTRIBE

07/11/2024

We’re delighted to announce the formation of our Strategic Advisory Board, a step forward in our mission to deliver world-class managed 24/7 digital customer experience management services. The Board will drive our expansion, product roadmap, and key partnerships—driving value creation, innovation, and growth.

Simon Wakeman, an experienced portfolio COO and board member since 2023, will be joined by Alex J. an accomplished Senior Director and CxO, with a proven track record in driving global revenue growth, implementing R&D and leading strategies in the SaaS sector. He brings extensive experience from senior roles at Access Group and Capita, and we’re excited to have his expertise as we continue to grow and innovate.

Alex shared: “I’m thrilled to join thinkTRIBE’s Advisory Board at this pivotal time, having experienced first-hand the precision and impact of thinkTRIBE’s approach in helping growing software and SaaS companies speed up their rate of charge. The ability to maximise 24/7 customer experience and reduce time to bug detection, while boosting NPS scores and minimising staff resource needs is a game changer. I look forward to contributing to the Company's strategic direction and unlocking new opportunities in the expanding software / SaaS space that I know so well.”

Alongside CEO Deri Jones and MD Karina Alves, Simon and Alex are ready to unlock new opportunities and continue shaping the future of digital CX management.

Read our post to learn more https://bit.ly/digital-cx-advisory

17/09/2024

Seamless digital CX is a key differentiator in today's highly competitive eCommerce landscape. As websites become more complex, the potential for digital CX friction and errors increases—impacting conversions and customer trust. Issues such as “unbuyable products”, missing product options, checkout errors, remain undetected by conventional monitoring, silently eroding customer trust and leading to lost revenue.

Our latest blog outlines a six step approach to reveal and resolve these critical barriers to conversion, helping optimise your digital CX for success.

Read more for actionable insights https://lnkd.in/eqGMwx2b

17/09/2024

With Black Friday approaching and holiday sales starting earlier each year, it’s crucial to prepare your eCommerce store now. By planning ahead, Load Testing, and measuring CX 24/7, you can maximise revenue and avoid costly Digital CX issues and website errors during the busiest shopping period of the year.

Define realistic goals and traffic profiles based on real user interaction with your site, to optimise for fast, seamless experiences that drive conversions and prevent lost revenue.

➡ Load Test to ensure your site can handle the surge in traffic and deliver a seamless Digital CX.
➡ Gather Digital CX Intelligence around the clock to be certain your site will remain ready throughout the holiday rush.

Check out our blog for practical steps. https://lnkd.in/eUN9D-Fg

16/07/2024

Surely it can't be time to think about Black Friday already, right? Wrong! Preparing your website to handle the holiday season rush now, means:
1. A frictionless eCommerce experience for your customers
2. A profitable holiday season for your business
3. A stress-free peak season for your tech, business and customer success teams
Optimise your Digital Customer Experience and maximise conversions this peak holiday shopping season - download our eBook now and get ahead. https://bit.ly/bf-prep

22/05/2024

Case Study: Ensuring seamless eCommerce customer experience on a global scale.

Discover how leading British clothing & lifestyle retailer Boden achieves fast, smooth & seamless CX across multiple online stores worldwide, with thinkTRIBE’s Customer Experience Monitoring service. https://bit.ly/boden-cx

Elevate customer experience with unrivalled visibility from your customers’ perspective.

✅ Maximise conversions

✅ Reduce lost sales

✅ Safeguard your brand

Boden, one of the UK’s leading online fashion retailers, relies on thinkTRIBE's load testing and customer experience monitoring to ensure fast, smooth and seamlesss customer experience across its multiple websites globally.

14/05/2024

Ready to uncover unbuyable products and digital friction, driving down conversions on your online store? While these obstacles may remain hidden from your view — undetected by error logs and conventional monitoring tools — they significantly hamper conversion rates. Explore how to tackle hidden Digital Experience friction and reduce in our latest eBook. https://bit.ly/cx-friction

30/04/2024

Last week we attended the Retail Technology Show and one session that caught our attention was "Reshaping eCommerce for the Future” presented by Nick Stragnell of Raging Bull Ltd. Nick's presentation offered invaluable insights into the importance of re-platforming in stages, incrementally introducing new features while optimising checkout and conversation rates.

We see first-hand how important it is to ensure images and prices are displayed correctly and address any bugs swiftly during re-platforming. Thanks to Nick for sharing his expertise, and to the organisers of the Retail Technology Show for hosting such a great event.

25/04/2024

Delivering frictionless customer experience is vital, particularly during high-profile events like kit launches. At thinkTRIBE, we're lucky enough to work with Premier League clubs, providing the most accurate CX insights under real-world peak conditions. Read our blog and discover how to prepare your eCommerce store for the surge of enthusiastic fans to maximise kit sales and protect your brand. https://bit.ly/4btP323

15/03/2023

Web performance testing is a critical component of ensuring that your website delivers a fast and seamless user experience. thinkTRIBE can help identify and address performance issues BEFORE they impact the user experience - find out more in our latest blog: https://thinktribe.com/tools-for-web-performance-testing/

Web performance testing is a critical component of ensuring that your website delivers a fast and seamless user experience. It involves simulating real-world scenarios and…

28/02/2023

At thinkTRIBE we pride ourselves on providing the best support and service possible to our customers. Find out more and request a demo today: https://thinktribe.com/why-tribe/

27/02/2023

If you're planning a sale on your site it's vital to take action to locate and address any potential bottlenecks or errors to make sure you're ready for the rush. Read our latest blog to find out how thinkTRIBE can help: https://thinktribe.com/is-your-site-ready-for-an-online-sales-rush/

23/02/2023

With escalating customer expectations and rapid changes in technology, sooner or later it’s inevitable that your online platform could fall short. thinkTRIBE can ensure your transition to a new platform is as smooth as possible - find out how: https://thinktribe.com/replatforming/