Chris’s Computer Service

Chris’s Computer Service Local computer and laptop repair service without the need to leave your house

15/01/2025

Another lovely customer in Danbury had a corrupt Windows OS and was unable to access his account. It was the only account on his laptop so he was stuck. I recovered the OS and all his files to the laptop and backed them up to a USB drive. A happy customer who also supports West Ham. Ian Herridge is a Happy Hammer tonight 🛠️

Good evening. Hope you’re preparations for Santa and the reindeer are going well. We’re almost done..not that I’ve done ...
17/12/2022

Good evening. Hope you’re preparations for Santa and the reindeer are going well. We’re almost done..not that I’ve done much. Thanks to the mrs as always.

Mail is delayed. Parcels are everywhere or nowhere. A few dizzy frinks later and you’re going through your emails. You see this one and you think at last, it’s almost arrived.

It looks very red, like the Royal Mail, it asks for some info via a robot (known as a bot in most contexts)..do you follow the prompts. It finally reassures you that insurance and other things have been paid, you just need to pay £3 for manual handling.

There’s actually a lot of technical things that give it away as a scam. Completely wrong web site, wrong sending email address (check these by hitting forward or reply) but the one that made me chuckle was it asked me to confirm my ID by asking my email address. It’s already been sent to my email address so we know that they know. But how do they know? Who puts an email address on a customer parcel? Nobody! And the picture is deliberately vague too.

Any concerns regarding security, please give me a shout.

Thanks

Chris

It’s a good point, yet most software sellers ask this. How geeky do you have to be to drop that into a convo? 🤣
02/12/2022

It’s a good point, yet most software sellers ask this. How geeky do you have to be to drop that into a convo? 🤣

Following on from the post earlier this week…this may bring a chuckle or 2…..
01/12/2022

Following on from the post earlier this week…this may bring a chuckle or 2…..

This one is a particularly evilscam that is also very clever. It arrived via email as PayPal transactions do. One of the...
30/11/2022

This one is a particularly evil
scam that is also very clever. It arrived via email as PayPal transactions do.

One of the things I always suggest to check with these things:

Log into PayPal from another device. This means any phishing link is redundant so you won’t be passing your password to a Nigerian Prince. On opening PayPal I saw a pending transaction requiring approval. I had been buying on EBay the day before..low end stuff under a tenner , so had I not been on the ball and they asked for £10 I might have been tempted. But he got greedy and asked for £600 😳

Always double check your eBay emails

Us IT techs aren’t all geeky.  I’m probably the least geeky you will ever meet.  Like most IT techs, I’ve had some funny...
30/11/2022

Us IT techs aren’t all geeky. I’m probably the least geeky you will ever meet. Like most IT techs, I’ve had some funny calls in my time.

The consistently funniest job was a company who had a lot of care homes all over Essex. One particular call I spent half an hour on the phone to a lovely old lady who clearly had barely ever turned a computer on in her life. I remember it like it was yesterday – it was about 10 years ago

My computer is not working
What is it that isn’t working
Everything
OK are there any light on anywhere on the screen?
Which screen?
The one that normally show all your emails
Nothing on there
No light?
Nothing
How about on your computer?
Where is my computer?
Usually on your desk or on the floor – it will have Dell written on it
Everything has that on it

I’m confused at this……

Have you had a power cut at all?
No
So the lights are on
Yes
Do you have any colleagues with the same issue
Del’s working fine
I thought you said the computer wasn’t working
Del is my colleague
Is that why you said everything has Dell written on it?
Yes
Is Del good with computers?
Yes but he’s out
I thought you said he was working fine
Yes but he’s not in today – his was working fine last week
Was yours working last week?
Yes
OK can you try switching your computer on again please
Done that already
If you can do it again and turn your display on
OK
Now both off
OK
Any change?
Nothing

I figured a site visit – 1 hr round trio – so off I went

On arrival, I asked her to repeat the test
She turned the computer on – nothing
Off again
Turned the monitor on – nothing
Off again
She was in a good mood so I felt comfortable laughing along
Whats funny?
You keep turning the computer on then off, then turning the display on and off – at no point did you have both on.
I turned them both on, everything worked and she looked very embarrassed

We’ve all had the internet dropping out and can’t get it back up again. On the BT hub it’s the flashing amber…I had a ho...
13/11/2022

We’ve all had the internet dropping out and can’t get it back up again. On the BT hub it’s the flashing amber…I had a house visit yesterday where this was the case. Openreach (or BT depending on the mood of the tech you speak to on the phone 🙈) will do some testing with you. They will visit your house and do in depth testing. If it’s the hub that’s faulty, they will arrange a replacement. If it’s the line outside, sadly there’s not much anybody can do except BT installing a new line. But what if it’s internal wiring in your house? BT will charge you for the visit 😳. That’s nice of them innit! Yesterdays client is thankfully ok in the house.But is it worth the risk of the charge. Whatsapp me on 07914 682727 to arrange a home visit. Remember my 2nd hour is currently free 😊

18/10/2022

A customer asked me recently…”what do I do with old. Sensitive data?”
This is a very good, but very subjective question. There are several scenarios, and I will go through those now.


Basic delete. For these, a standard delete would usually be enough. But make sure you “Shift + delete” rather than just delete. If not, they are stuck in your recycle bin which then needs deleted. This is a very low level delete. If somebody really wants them back, they can get them back. This is for domestic use..family photos etc

Erasing hard drive.
The way files work on a storage drive is the files are stored in 2 pieces…a header, like a signpost, and the data itself. The signpost points to the data. The problem with the basic delete is the signpost is deleted, but the data itself remains. For under £100, you can buy software that will find this data. If you are using an external hard drive, such as a USB stick, you can format the drive. Formatting the drive will erase all data, including the headers (signposts). If you have admin rights to the machine, you can delete user accounts that will have this data but it wont erase the data. You can do a “Windows reset” which gives the option to erase all user data…this will indeed erase the data too. This is one of the services I provide, even if you don’t know the admin passwords, I am able to get round that usually.

Does erasing hard drive remove the data?
Just to confuse you even more, formatting a hard drive will erase the data to most people. However, you can take your formatted hard drives to a forensic data company who will usually still be able to recover most of the data. This will be charged at maybe £200 or more, but it is possible.

So how do I do it?
This is my best advice. I would always reset my hard drive before getting rid of it…using the Windows reset function. Following that, if there was sensitive data on there (financial, legal..again all very subjective) and then I would open the device up, put the hard drive into a shopping bag and hammer the contents vigorously for a minute. This usually exposes the circular media on which the data is stored. I would then cut this into little pieces and dispose of those pieces in separate bins or burn them. To regain that data, somebody extremely keen would have to find all the physical pieces and put them together jigsaw fashion, and refit them into a hard drive casing. If you think this is extreme, think of shredding machines in your office. This is how the data companies do it. They physically shred your drives using commercial machinery.

And finally…I am happy to dispose of your domestic data. This would be chargeable. However, I am not licensed to dispose of commercial data.

Any questions…please ask

Address

Chelmsford
CM34RD

Telephone

+447914682727

Website

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