The Intuitive Learning Company

31/07/2025

Not Every Group Is a Team — and That’s Okay.

One of the most common (and costly) mistakes I see in dealerships is calling a group of individuals a "team" when they aren’t — and don’t need to be. Like a sales team!

It sounds harmless, collaborative and positive. But here’s the truth:

🔍 Mislabeling a group as a team creates confusion, wastes effort, and causes frustration.

Here’s why it matters:
❌ New Recruits
New sales recruits expect something that doesn’t materialise. “You’ll be a part of a great team” is a familiar phrase managers use to set the expectation for new car salespeople. Recruits quickly realise that it isn’t true, and it’s essentially down to them individually
❌ Unrealistic Expectations
Team members expect collaboration, involvement in decision-making, and shared ownership; however, their work is often independent.
❌ Wasted Time
Team-building workshops, activities, and rituals feel forced and irrelevant if the group’s success doesn’t rely on interdependence. A group of car salespeople isn’t interdependent!
❌ Diluted Team Identity
If every group is called a team, the word loses meaning, and real teams suffer from a lack of clarity. There are ‘Teams’ within a dealership, but it’s not the one that you call a team!
❌ Blurred Accountability
In fake teams, some may hide behind the “team” label instead of taking ownership of their outcomes.
👉 Not every group should function as a team. And that’s not a bad thing.
Some roles just require alignment, and not collaboration.
✅ If you’re a sales manager, be upfront and honest:
Tell your group that “They are a group with aligned goals, but each of them has individual ownership — and that’s how they succeed.”
And if you are leading a team that needs to perform as one, set clear expectations and build the behaviours that support it.
🔁 ‘Team’ is a way of working, and not a label.

13/09/2023

A couple of weeks back, I wrote about my experiences of being in a choir. I realised that the benefits of singing with a group of people can be mirrored in the workplace whilst we work and perform together.

I have recognised some additional payoffs that group singing brings to individuals that have a significant impact in and out of work:

· Singing involves proper breathing techniques and posture. Even before we sing, we engage in activities that promote good posture and breathing. These practices during group singing sessions have physical benefits, promoting relaxation and reducing tension.

· Group singing requires participants to be present ‘in the moment’ and focus on the music and their fellow singers. This form of mindfulness helps employees disconnect from work-related stressors.

· Singing also provides individuals with the opportunity to express their creativity. This provides a big payoff in a world where many don’t have the chance to be creative in their job role.

Helping individuals with their well-being has become a hot topic during these times.

What do you do to facilitate the best for your people?

30/08/2023

Following on from my post yesterday about the power of singing in a choir, here are more benefits that I’ve encountered along the way:

Mood boost – I find that singing, particularly with others, elevates my mood and creates a positive atmosphere with those around me. Chemically, dopamine (associated with pleasure) is released when I sing, leading to improved mood and morale in me and my fellow chorists. It’s tough not to be boosted by singing.
Once I get that dopamine hit, though, I want more; that makes me want to go back to choir each week and sing alone at home.
A mood boost can only make work and working with others a more positive experience.

Confidence – Singing in front of others has helped to boost my confidence and how I generally feel about myself. I might have worn the ‘confidence mask’ for years, and behind the mask, there has always been someone who’s doubted themselves.

Accomplishment - When we perform together and create something that none of us can achieve on our own, it provides a great sense of achievement. The power of the collective is greater than the sum of its parts – it’s a perfect example of synergy at work.
Teams at work are capable of this, but it's rarely seen.

What have you noticed needs improvement in your work environment, and do you think there are metaphors within singing in a choir that can help?

26/07/2023

🎵 The Joy I Get from Singing:
A Stress-Relieving Symphony for Mental Health 🎵

🌟 As I’ve navigated the challenges of modern life, finding ways to alleviate my stress and enhance my mental well-being has become paramount. I’ve found a delightful and accessible method that has brought me immense joy and serenity: singing – particularly with others! 🎶

🎶 Singing, whether in the shower, car or on a stage, profoundly impacts my mental health. As a stress-reduction tool, it can uplift my spirits and boost my overall mood. When I sing, my body releases endorphins, the natural “feel-good” chemicals which can help melt away the pressures of my day. 🌈

🎶 Beyond its physiological effects, singing is a gateway to meaningful connections. Joining a choir has given me a sense of belonging and camaraderie, a reminder that I am not alone in this journey. The shared experience fosters bonds, offering support during harmonious and challenging times. 🤝

🎶 For me, singing has been a transformative journey of self-discovery and growth. As I developed my vocal abilities, I noticed a remarkable boost in self-confidence. Performing in front of others allowed me to shed inhibitions and embrace vulnerability. It’s incredible how sharing our voices can empower us in unimaginable ways! 💪

🎶 Embracing singing as a form of mindfulness has also been instrumental in my mental wellness. Immersing myself in the melody, focusing on breath, pitch, and rhythm, brings a deep sense of presence and calm. Worries and anxieties disappear, replaced by a sense of flow and contentment. 🧘‍♀️

🎶 Moreover, singing provides a safe space for emotional expression. Music and lyrics often resonate with our experiences, allowing me to release emotions that might have remained buried. It’s an exquisite form of catharsis that enriches my soul and promotes my emotional balance. 💧

🎶 So, whether you’re a seasoned vocalist or enjoy humming along to your favourite tunes, consider embracing the joy of singing to nurture your mental well-being. Take the stage, join a choir, or sing your heart out in the privacy of your home. The benefits it brings are truly harmonious and holistic! 🌟

🎶 Let’s share the gift of singing and spread the positive vibes it brings. Together, we can create a symphony of mental health and well-being that resonates far and wide! 🌍💙

12/04/2023

A while back, someone recommended I go on a stand-up comedy course by a well-known comedian.

I took the suggestion and put it to the back of my mind, thinking I’d forget about it, as it was a silly idea. I hadn’t forgotten a month later and decided to do
it.

I thought it’d be a good thing to do from both a business and a personal perspective – you know, do something that will scare/stretch you and see how it can help when I’m standing in front of a group.

Since the course (which was in 2020), I’ve realised that there are quite a few similarities between stand-up comedy and being a trainer:

· Both are performers - Just like a comedian needs to engage and entertain their audience with humour and wit, a trainer needs to capture their participants' attention and interest with engaging content and delivery.

· Both are educators - A comedian can be seen as an educator who uses humour to educate their audience on important topics, just like a trainer teaches participants how to improve their skills and knowledge.

· Both need to adapt to their audience - A comedian needs to understand their audience's preferences and adjust their material accordingly, just like a trainer needs to tailor their approach to their participants' specific needs and learning styles.

· Both need to be creative - Comedians and trainers must constantly develop new and fresh ideas to keep their audiences engaged and interested.

· Both need to improvise - Both professions involve dealing with unexpected situations and challenges and require thinking on one's feet and developing creative solutions.

· Both aim to leave a lasting impact - A comedian wants their audience to remember their jokes and feel good after the show. A trainer wants their participants to apply the knowledge and skills they learned and positively impact their work life.

The above relates to the delivery of training and comedy. There are also several similarities in preparation, which I’ll cover separately.

Have I missed anything?

29/01/2021

Grab these couple of tips - one for sales and the other marketing. Happy weekend everyone.

Mark Brown, The Intuitive Coach and I give you our Friday Marketing and Sales Tip Register for our Live Marketing and Sales Training in March: https:/...

28/01/2021

Thursdays sales and marketing tips - look out there’s loads more to come.

Other tips for you to give you more visibility and sales from Mark Brown, The Intuitive Coach and myself :-) Remember to register your interest today ...

27/01/2021

Creating impactful communication and tailoring what you sell to your customers seems obvious. It's not always that easy, but remembering our two tips for today will help.

Our Wednesday Marketing and Sales Tip. Mark Brown, The Intuitive Coach and I created a marketing and sales training for you. If you want to get more visibility...

26/01/2021

Here are our daily sales and marketing tips for today. Check them out in this video post: https://www.linkedin.com/posts/christinethecoach_tuesday-marketing-and-sales-tip-activity-6759772708545843201-weLj

25/11/2020

I don’t know what it’s like in your area, but getting a GP’s👨🏻‍⚕️ appointment has become increasingly tricky around here.

Receptionists are triaging patients that try to get an appointment📆, to avoid booking appointments for the doctors. I wonder what receptionists think of that responsibility?

I pity any medical💉 sales representatives, that sell directly to GP surgeries, getting past the gatekeeper is challenging at the best of times, and when patients can’t get past, what chance a sells rep?

It made me wonder what methods have you heard👂🏽 of or executed to get past gatekeepers?