13/08/2026
SORRY FOR THE LONG POST..
Please remember Bridles, Buttons and Breeches is not a big company....it's just me in my little workshop, working hard to meet your needs alongside my own work and family life, despite the ever growing supplier and pricing challenges.
Being self employed, especially as a sole trader, is not for the faint of heart.....it takes years of training and many satisfied clients to build a good reputation and I am always proud when I see my customers recommending me to others.
Thank you to my loyal customers, some of which I now call friends, for the support they give to my little business. Every job you trust me with and every positive review reminds me why I have dedicated so much of my time training, working hard and developing the skills to be able to provide a bespoke service, in a timely manner, at a competitive price.
I pride myself on doing a good job, giving sound advice and I always want my customers to be happy with the end result. This approach has worked well and my ever growing client base is proof that my dedication, honesty and workmanship is appreciated..... but I guess I was naive to think every single person would value my opinion and experience in the same way.
I was recently pursued, through the court, by a client who wanted a full refund.....after they went against my advice and insisted I altered my original work to their requirements. The whole process has been awful, causing stress, anxiety and uncertainty BUT after months of submitting evidence and a 2 hour court appearance the judge dismissed the claim against me. I had done the original job asked of me, charged a fair price and had been paid willingly. The alteration, against my better judgement, was done at NO cost to the customer and I had advised what the implications of the changes would be.
I won't let this one incident get me down because it's true what they say....everyone you meet can either be a blessing or a lesson.....it's good to keep learning!
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