VK Business Consulting Ltd

02/04/2024

Every quarter I try to have a ‘CEO’ day.

This is where I spend time looking on at my business to get to grips with doing or planning the things I just don’t get the time or headspace for day to day.

I like to get my own processes and systems tightened up and undoubtedly things need tweaking slightly from quarter to quarter.

Being objective on my own business is something I find particularly tricky.

Who is in the habit of a CEO day and what tips would you give?

27/02/2023

How often do you say 'yes' when your gut says 'no' 👍 👎

Saying 'no' is really tricky. It can be very empowering on the one hand, but a real worry on the other hand.

When I work with my clients (who are all fantastic by the way) I ask them if they say 'no' to potential customers.

99% say that they find this tricky 😕 😟They worry they are turning down income 😟They may not be fully in tune with their ideal client and have not thought about the 'filters' for spotting a good client v's a bad client 😟They simply cant say the word no.

So tell me what is your best strategy for saying no?

23/02/2023

Did you plan do so much in January, yet another 'new year new start' passed you by and still nothing got planned?

It is not too late. I help small, service based, business owners who are tired of running the business out of their head.

I help empty your head of the steps you take to get your customers from A-Z. We look at where the red flags are, what feels clunky, where potential customers may be falling through the net, the best way to onboard your customers and how to keep the magic alive when the sale is over?

I can help you explore solutions, helpful ways to retain customers and stop you doing this out of your head by introducing a user friendly CRM system to your business.

Want to talk about it?

22/02/2023

How do you make the everyday remarkable for your customers?

I am looking for small, service based business owners who work on a retainer model.

Why? Because, during delivery, weeks (even months) can pass with little to no contact with your customers. This is not how you envisaged it, you worry, but you are too busy to do anything about it. I get it. I know what it is like to juggle many balls.

You need a plan and I can help you with that. If you would like to do something about this, book a free 15 minute consultation with me and we can talk through some nifty new ideas
https://calendly.com/vkassist/free-initial-consultation

08/02/2023

I must of sussed out hundreds of different CRM systems- you name it and I have had a demo.

We are all drawn to the nice shiny new tool that can change our lives, but in reality we humans still have to operate it. If we dont have a clear process of how we execute the day to day, critical tasks for our business, then how can we expect a shiny new tool to do it?

When it comes down to it, we all just need something simple. Our human brain is still adapting to technology.

Over the last three years, I have distilled down to one CRM that I rate. I rate it on simplicity, cost, usability and integration. They truly make life easier.

This is why I have chosen to focus soley on one CRM, Capsule CRM.

I love it because it is...
👍 User friendly
👍It feels great to use and it is intuitive
👍Perfect for service based businesses
👍It is cost effective for small businesses (starts at £12/user/month)
👍 Integrates natively and beautifully with many of the everyday apps we use
👍 They are a local company going for well over 10 years (based in Manchester)
👍 Their support team is amazing and very willing to help

The list could go on. Are you a Capsule CRM fan and if so what do you love about it?





apps Asana is a project management tool. I use it for delivery of my projects. After mapping out and documenting the steps I take to complete a project, then a task, then a subtask, I set Asana up to reflect these steps and it gave me a repeatable way to deliver consistently (without missing something important). Before you rush to create another log in for an account that you never use. Why not think about the delivery part of your business, the day to day doing. What tasks do you take to complete the most important things in your business? Take a moment. I would love to know what you think about keeping things simple in business...~

01/02/2023

Zena is just the best. She grabbed the opportunity with both hands and now look!

Zena Barrick, owner of webadoodle joined my customer journey and CRM course with four other business owners back in Nov 2022. Today she is busy growing her business with the objectivity only some of us can dream of.

Her dedication to getting clearer and more objective has given her new sales that she knows she would have lost and has allowed her more capacity to grow her client base.

Read her amazing story here https://www.vkbusinessassist.com/zena-barrick-crm-journey/

31/01/2023

You have just one day left to apply for the government backed digital discount scheme to help you towards the cost of a CRM for your business. Be quick!

For eligible UK-based businesses, the Help to Grow: Digital scheme will give you a voucher for 50% off the costs of a new CRM for your business 👍.

I am pleased to tell you that Capsule CRM (one of my favourite generic systems for small businesses) is an approved provider and I have helped several of my clients to succesfully recieve the grant. In one case I helped my client to save £500 in the first year.

Capsule CRM is a great system for service based businesses, particularly consultants, coaches, practictioners. Fill out the quick survey here to see if you qualify?👇 https://lnkd.in/dGVwyYdC Then book a free 15 minute discovery with me to see how I can help you to customise and use Capsule CRM 👇 https://calendly.com/vkassist/free-initial-consultation

30/01/2023

You have just three days left to apply for the government backed digital discount scheme to help you towards the cost of a CRM for your business. Be quick!

For eligible UK-based businesses, the Help to Grow: Digital scheme will give you a voucher for 50% off the costs of a new CRM for your business 👍.

I am pleased to tell you that Capsule CRM (one of my favourite generic systems for small businesses) is an approved provider and I have helped several of my clients to succesfully recieve the grant. In one case I helped my client to save £500 in the first year.

Capsule CRM is a great system for service based businesses, particularly consultants, coaches, practictioners. Fill out the quick survey here to see if you qualify?👇 https://lnkd.in/dGVwyYdC Then book a free 15 minute discovery with me to see how I can help you to customise and use Capsule CRM 👇 https://calendly.com/vkassist/free-initial-consultation

Advice, guidance, helpful tools and financial software benefits for UK businesses and SMEs from the government-backed Help to Grow: Digital scheme.

25/01/2023

You have just one week left to apply for the government backed digital discount scheme to help you towards the cost of a CRM for your business. Be quick!

For eligible UK-based businesses, the Help to Grow: Digital scheme will give you a voucher for 50% off the costs of a new CRM for your business 👍.

I am pleased to tell you that Capsule CRM (one of my favourite generic systems for small businesses) is an approved provider and I have helped several of my clients to succesfully recieve the grant. In one case I helped my client to save £500 in the first year.

Capsule CRM is a great system for service based businesses, particularly consultants, coaches, practictioners. Fill out the quick survey here to see if you qualify?👇 https://lnkd.in/dGVwyYdC Then book a free 15 minute discovery with me to see how I can help you to customise and use Capsule CRM 👇 https://calendly.com/vkassist/free-initial-consultation

24/01/2023

Think of it a bit like a website. You dont pop a website online and just leave it...it is something that needs reviewing, new content adding and something that changes to reflect the landscape of your business.

What I find when I speak to business owners about a CRM is that once it is set up and running, that is it job done and off we go. It isnt like that. Much the same as a website, it will need updating, cleaning up, new content adding and refreshes to ensure that the maximum can be acheived.

Below is a picture of Ed and Phil from 2Engage taken recently at one of our customer journey and CRM check in's. I started working with them in August 2021 .

They came to me about a CRM for their business, so true to my way of working we stood back to explore their customer journey and what was business critical in that process first. They needed to have a consistent way of dealing with the whole process, from lead generation, to onboarding to how they were going to retain their customers. Only once this was understood, I set up the CRM system bespoke to their needs.

Now we continue to meet up for our quarterly session were we revisit what they set out to achieve 12 months ago. We ensure the customer journey is still working for them and that their CRM is reflective of this.

They describe our get togethers as thoughtful and bespoke planning to overcome our obstacles.

"Veronica brings a practical framework (the customer journey framework) to focus us in on one business critical service and how we make the customer journey and CRM as easy as possible".

Last time we focussed on there 'back to our futures' service/performance. 2engage offer transformational performances to higher and further educational students around rescilience and how to regain human connection with their feelings. These guys connect in such a way that breaks down so many barriers for young people that they can begin to make better sense. Check out a video of their latest performance here https://2engage.co.uk/online-and-digital-sessions-for-schools-colleges-and-universities/building-resilience-back-to-our-future/

We are booked to meet again in Febuary and I look forward to seeing how they are getting on.

18/01/2023

“I can probably do this myself”

Have you ever had that thought 👆and then did the thing that you thought you could do yourself and then cocked it up?

I have been approached over the last month from two separate business owners who did just that.

In both occasions they had used tags in totally the wrong way. Tags, by the way, are used in Capsule CRM as a way of grouping contacts together with the same characteristics.

Instead I’d seen them used for labelling addresses and for tasks. Ummm interesting.

So tell me, have you ever tackled something yourself and wish you hadn’t? I’ll go first 👇