13/09/2026
A segment should change what you decide to do next.
That's the part I think gets missed.
It's easy to look at a Klaviyo flow and ask whether the overall number looks good.
But who is actually behind that number?
A new customer isn't the same as a repeat customer.
Someone who clicked recently isn't the same as someone who hasn't engaged in months.
And if they're all sitting inside the same analysis, the average can hide the difference that actually matters.
I don't think the answer is to create dozens of segments.
The better question is:
Will splitting this audience change the decision?
If yes, the segment is useful.
If not, you're probably just creating another filter to look at.
That's the approach I'd take before changing a flow, campaign, or audience.
Comment AUDIT, and I'll send you the free Klaviyo Self-Check.