Retail Experience Design

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Retail Experience Design

We are a design agency specialising in the design and management of retail, health, and wellbeing spaces.

We combine creativity and retail practically to produce original and engaging designs that deliver great results.

17/06/2026

A few finished shots from our recent store design for THE ANIME OTAKU 🎌

To find out how we helped transform a business idea and love for amine into a retail destination, head over to our website to read the case study and see more store pics 📸

12/06/2026

Big week for Poppy 👏🎓💫

Poppy first joined us as an intern and has continued working for us while completing her final year at BCU, gaining valuable experience alongside her studies.

This week we joined her at her graduate show, where she picked up an award for Innovation, Practice & Process for her final year project 👏

And, to top it off, her amazing work was also featured in Dezeen 🌟🤩

A brilliant achievement and so deserved. Big congrats Poppy, you’ve absolutely smashed it.

We’re all buzzing for you 🙌🍾

11/06/2026

The USA and UK approach optical interior design a little differently 🇺🇸

Last year, we met ForSight Eyecare in Savannah, Georgia, when they travelled to the UK to attend OSA.

One of the things they told us was how impressed they were by the way many UK practices use store design to balance customer experience, retail and clinical care.

ForSight wanted to bring some of that thinking to their own practice, so they asked us to help redesign their space in Savannah.

The brief was to create a space inspired by the best elements of UK optical design, bringing together retail, customer experience and clinical excellence in a single environment. An approach that moved beyond the more clinically-led spaces they were used to seeing.

The project is well underway, and here are just a few of our concepts 👀

09/06/2026

Over-merchandising? 👀

It’s a topic that crops up a lot.

More product doesn’t always create more sales or a better customer experience.

Emma shares her thoughts on why carefully curated displays can help customers navigate, compare and choose products more easily 👍

04/06/2026

🎌 Welcome to THE ANIME OTAKU 🎌

A new retail destination for anime and manga fans at Westfield, London.

And a space we loved designing 🩶

Take a look around 👀

18/05/2026

It’s nearly time… to reveal a brand new, experience-led space for Montezuma’s 🍫🧘‍♀️☕️

We can’t wait 🙌

15/05/2026

The world of Anime and Manga has landed at Westfield 🎌

So naturally… we had to share some of the design concepts 👀🙌

14/05/2026

A fresh approach to the trade counter and showroom model 💡

For Uform, we explored an experience-led concept designed around brand and customer engagement 👌

06/05/2026

Creativity matters, but the true value of design lies in problem solving 💡👌

27/04/2026

We’ve been back on campus again, but this time not designing 🎓

We were invited by Birmingham City University to set a live design brief for their first-year Interior Architecture and Design cohort.

Supporting our industry and emerging talent is hugely important to us, so of course we jumped at the chance to take part 🤩

Emma and Jane got involved in various lectures, introducing the brief, sharing design and industry insights, and supporting students as their ideas started to take shape 💡✍️ ✨

A big thank you to BCU and their amazing students 🫶 We were genuinely inspired by their interpretations of the brief and we’re looking forward to next time.

Address

Coventry
CV14LH

Website

http://retailexperiencedesign.co.uk/

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