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Check out the blog about The customer journey by INSTRKTIVhttps://instrktiv.com/en/blog/usability/customer-journey/You c...
10/06/2019

Check out the blog about The customer journey by INSTRKTIV
https://instrktiv.com/en/blog/usability/customer-journey/
You can also find it as a link in our blog about the inportance of customer feedback
https://softintelligence.co.uk/blog/importance-customer-feedback/

Customer journey 16 January 2015Ferry Vermeulen Usability 3 Customer journey Customer journeys are all the rage at the moment. Organisations and marketing departments are really interested in the journey a customer takes before buying a product and, increasingly, afterwards too. A customer journey r...

Want more emotionally connected buyers, Here are 3 ways you can use to woo your .
18/01/2019

Want more emotionally connected buyers, Here are 3 ways you can use to woo your .



Want more emotionally connected buyers? Make data your wingman.

The future of AI and Big Data all comes down to one thing https://zurl.co/I9HG
17/01/2019

The future of AI and Big Data all comes down to one thing



https://zurl.co/I9HG

When it comes to big data, analytics and AI, the value does not come from collecting the data, or even from deriving some insight from it — value comes from just one thing: action.

Listen to Your Customers: Turn to Data to Discover Their Truth. https://zurl.co/4632
16/01/2019

Listen to Your Customers: Turn to Data to Discover Their Truth.



https://zurl.co/4632

Consumers aren't great at telling companies what they want -- but their data can be.

Here Are 7 Reasons Why Is Important To Your Business. https://zurl.co/NDeF
15/01/2019

Here Are 7 Reasons Why Is Important To Your Business.




https://zurl.co/NDeF

If you run your own business I know you do your best to please your customers, satisfy their needs, and eventually to keep them loyal to…

Its 2019 majority of the worlds population will have some form of mobile device, Make sure you check out our blog about ...
14/01/2019

Its 2019 majority of the worlds population will have some form of mobile device, Make sure you check out our blog about on mobile devices.



https://zurl.co/7wzE

It’s hard to find a person in 2018 who doesn’t own a smartphone, and by extension, a bevy of apps that provide various quality-of-life features. While many can be skeptical of the idea, most businesses have released their own apps to corner a rapidly-growing market that hasn’t been taken advan...

Here are 5 reasons why is important. https://zurl.co/eSFn
10/01/2019

Here are 5 reasons why is important.



https://zurl.co/eSFn

It's the end of the year, which means feedback and year-end conversations are coming up for many of us. Do you actually remember the last time somebody g...

What makes Constructive? Here are some tips on how to give feedback that can help employees recognise and avoid their ...
09/01/2019

What makes Constructive? Here are some tips on how to give feedback that can help employees recognise and avoid their mistakes, and will inspire them to achieve their full potential.



https://zurl.co/xBoB

One of the main responsibilities of a manager is providing feedback that supports their staff’s learning and development. Just as important is being able to provide this feedback on an ongoing basis – not just when the employee’s annual performance review comes around. Constructive feedback is...

Personal data is now as important a commodity as oil, https://zurl.co/1brt
08/01/2019

Personal data is now as important a commodity as oil,



https://zurl.co/1brt

Personal data is now as important a commodity as oil, a leading QC has said as he warns companies that they need to be up front on what they are using it for.

One of the most customer-service focused industries is the retail industry. Not only that, but it’s also one of the few ...
07/01/2019

One of the most customer-service focused industries is the retail industry. Not only that, but it’s also one of the few industries where you’re more likely to speak with customers face-to-face rather than over the phone or online. For this reason, there are some specific guidelines that ought to be followed when customers come to you or your employees for help or to voice a complaint.



https://zurl.co/Iq2B

One of the most customer-service focused industries is the retail industry. Not only that, but it’s also one of the few industries where you’re more likely to speak with customers face-to-face rather than over the phone or online. For this reason, there are some specific guidelines that ought to...

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