Empact Management & Training Services

Empact Management & Training Services Empact offers a full range training and consultancy to the Hospitality and Tourism Industry in Scotland. We put our heart and soul into training your people!

Empact operates one of the leading independent tourism, hotel and catering training and consultancy companies in Scotland, devoting itself largely to the smaller privately owned businesses. Empact has worked with many hotel companies and helped them to achieve a significant difference. As an example, Empact worked with one of Scotland’s ‘rising star’ hotel groups. The service we provide forthem in

cludes:

¨ The appraisal and development of Training Needs Analysis (TNA) for both Management and Staff teams

¨ The development of Standard Operating Procedures manuals and training

¨ A peripatetic training service, which includes basic skills and standards training for Reception, Food and Beverage, Conference, Housekeeping and Sales (on-job)

¨ On-site short, high impact training (HIT) sessions (off-job)

¨ The design of bespoke training materials exclusive to them

¨ Development of Management team members through training courses or one-to-one coaching and mentoring

¨ Delivery of direct training workshops and seminars programmed from the TNA

¨ Train the Trainer programmes to create a legacy of training self- sufficiency for the future

¨ Mystery guest visits to evaluate customer service and product quality. Tutors are also available to provide the delivery of training to meet the onerous legislative requirements. A one-stop shop for all hospitality training needs. Empact has over 40 years experience working in, with or for our Industry in Scotland. We offer a personal service and prefer face to face contact with you the decision maker for feedback and design of events to meet your needs at competitive prices. Simply Empact is a professional hospitality & tourism training company, specialising in Business Improvement, People Development and Service Excellence.

01/07/2023

I need this coffee table!

Photo credits: LoveTheBreed.com

23/08/2022

Please share and contact DIG if you can help

17/05/2021

Good Luck and Best Wishes for your Future Success to all of my Friends in Hospitality and to everyone who is involved in our Industry!

Scottish Licensed Trade & Scottish Government Announcement Coronavirus has continued to hit hospitality businesses incre...
09/03/2021

Scottish Licensed Trade & Scottish Government Announcement

Coronavirus has continued to hit hospitality businesses incredibly hard. We hope to welcome customers back to hospitality as soon as possible, but safety measures will be with us for a while longer after opening. This will include the ongoing requirement to collect contact details to support Scotland’s Test & Protect system. We therefore want to help operators to be ready to play their part again, like you all did last year.

To support Scottish businesses in the sector to digitally collect and manage customer, visitor and staff contact details, the Scottish Government launched Check In Scotland in December 2020. You may well be one of the many hospitality businesses in Scotland already registered.

We’ve worked with hospitality businesses to design and build this voluntary digital service that provides a simple way of collecting contact details and supports effective contact tracing. As we move towards the easing of restrictions, this service can assist you and your business to get prepared for reopening.

Check In Scotland - a fast, secure and easy-to-use service for collecting and managing customer contact details, that’s fully integrated with NHS Scotland’s contact tracing services.

The service is user-friendly: from registering and creating your official Test and Protect QR poster, to safely and securely collecting visitor contact details digitally.

Once you’ve registered and printed off your poster, all your customers have to do is scan the unique QR code with their phone, and enter their contact details to check-in and out.

This data is held in line with GDPR regulations, meaning it will be deleted on day 22, unless it’s required by public health officers for the purposes of contact tracing.
Best of all, the service is available free to all hospitality businesses across Scotland for adoption on a voluntary basis.

Check In Scotland.

Fast.

Simple.

Secure.

If you have a hospitality business in Scotland, visit mygov.scot/checkin to register today.

Protecting all of us, takes all of us

REGISTER

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How to create a unique QR code poster for your venue as part of Scotland's Test and Protect - service launching before 18 December.

Fantastic Opportunity!
16/02/2021

Fantastic Opportunity!

02/04/2020

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Address

Park House, 2 Countess Street
Darvel
KA170DZ

Telephone

01560322416

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