Empact operates one of the leading independent tourism, hotel and catering training and consultancy companies in Scotland, devoting itself largely to the smaller privately owned businesses. Empact has worked with many hotel companies and helped them to achieve a significant difference. As an example, Empact worked with one of Scotland’s ‘rising star’ hotel groups. The service we provide forthem in
cludes:
¨ The appraisal and development of Training Needs Analysis (TNA) for both Management and Staff teams
¨ The development of Standard Operating Procedures manuals and training
¨ A peripatetic training service, which includes basic skills and standards training for Reception, Food and Beverage, Conference, Housekeeping and Sales (on-job)
¨ On-site short, high impact training (HIT) sessions (off-job)
¨ The design of bespoke training materials exclusive to them
¨ Development of Management team members through training courses or one-to-one coaching and mentoring
¨ Delivery of direct training workshops and seminars programmed from the TNA
¨ Train the Trainer programmes to create a legacy of training self- sufficiency for the future
¨ Mystery guest visits to evaluate customer service and product quality. Tutors are also available to provide the delivery of training to meet the onerous legislative requirements. A one-stop shop for all hospitality training needs. Empact has over 40 years experience working in, with or for our Industry in Scotland. We offer a personal service and prefer face to face contact with you the decision maker for feedback and design of events to meet your needs at competitive prices. Simply Empact is a professional hospitality & tourism training company, specialising in Business Improvement, People Development and Service Excellence.
