Fran Smith - Client Care Specialist

08/09/2022

🙌I'm so excited for this! 🙌

Come & join me for my client experience workshop; "Exceeding Expectations: Take your Client Experience from Average to Amazing" on the 27th September!

I believe that there's no one size fits all when it comes to client experience - every business is different so every experience is different & should reflect you as an amazing, unique small biz owner 🤩

In this 60-90 min workshop, together we'll come up with easily implementable ideas for upgrading your client experience right away that pack a punch. You'll also walk away with a template for always keeping exceeding expectations front of mind with every offer you create in future

After over 10 years spent working in the service industry, I love seeing the impact this has & properly geek out on it 🤓....so I can't wait to share more with you!

Get your ticket here 👉 https://bit.ly/3CUsV2G

07/09/2022

Let's rate your client experience....

Want to figure out what your client experience blind spots are? Swipe 👉 to take the quiz & see where you could be upgrading what you already do

How did you answer?

Mostly YES - Sounds like you're already wowing your clients with a really personalised service 🙌💗 Keep doing what you're doing!

Mostly NO - Come & join me for my workshop at the end of the month where we'll uplevel your client journey together!

Tickets are just £15 - get yours by clicking this link 👉https://bit.ly/3CUsV2G

12/07/2022

👉Do you dread speaking to certain clients?
👉Are you fed up of clients taking advantage of you with last minute requests?
👉Do you feel sick at the thought of receiving a complaint or negative feedback about your service?

If you nodded your head to any of those questions 👆 my workshop later this month is for you!

Introducing...
The Get Confident with Your Client Communication Workshop!
Monday 18th July, 12 noon BST

Swipe 👉 for all the juicy details 💕

Tickets are on sale now & you can get yours by emailing [email protected]


https://www.instagram.com/p/CfquF6Rj-JA/?igshid=MDJmNzVkMjY=

06/06/2022

😀I have something new for you!

I believe that with the right advice & encouragement, all service providers can create an experience for their customers that is second to none....& I want to help you do just that!

Often it's the little things that make the big difference & impact that you want to have with your customers. But, if you've lost your way slightly, it can be hard to pin point what those little things might be....that's where I step in with...

The Customer Confident Power Hour!

Who's it for?
💫You've been in business for a while & already have a good experience in place for your customers, but feel like something is missing & want to have more impact with those that you're serving
💫You've recently started your business & want to gain a steady stream of happy clients that can't wait to refer you, but you're not sure if you have the right customer service foundations in place
💫You've recently had a complaint or difficult customer & would like to be better equipped for dealing with another one in future

What will you get?
⏰️A 60 minute zoom call with me to discuss what's troubling you with the client care in your biz
⏰️Follow up document with action points & any applicable resources
⏰️Access to me for 1 week after our call via Voxer (during my office hours) to help with putting the actions in place

What will you come away with? (This is what I care about most - you deserve to have clients waxing lyrical about what you do!)
💥Clarity & clear actions to follow to solve the client care issue you're having in your business
💥A renewed sense of confidence that you do know what you're doing with your client care & deserve to have people raving about what you do!

Investment = £99
I have a couple of spots available in June - DM me if you have questions or would like to book in 💗

08/03/2022

When it comes to onboarding....🎵You gotta get with my friends! 🎵

If you want to create a lasting relationship with your client where they feel valued, then hopefully it's no surprise for to know that you need to put the effort in!

Think of it like the relationship you have with your friends - you cultivate trust through your continued attentive actions, and it's always a good idea to start off on the right foot!

👭And what better bunch of friends than the Spice Girls to illustrate my point?!

Not all of these are appropriate for all types of business, but having a mix of at least a couple of them should help make your client feel like they're part of your squad right from the beginning of your onboarding process....

🎁Welcome Gift - Work this into your monthly budget and make sure it's proportionate to the money your client has spent on your offering. Eg, I send my new clients a small box of cookies with 'Welcome' on them and a personalised note

📧Welcome Email - this is the perfect opportunity to share with them how much you value their custom and to let them know everything they need to about about your service/product

📹Personalised video - this doesn't need to be long - a couple of minutes will do, but the impact in terms of building a relationship with your client will be huge. I use mine as an introduction to my working boundaries and include a link to it in my welcome email

👩‍💻Zoom Call - this can be used to help build clarity for both of you as to what to expect from your relationship & the service you're providing

Are any of these part of your onboarding already?

25/02/2022

😬What's the biggest challenge you've faced as a small business owner?

🏔For me, it was back in Summer 2020 when I was just starting out - which is why I chose to share this quote - it definitely felt like I was jumping off a cliff at the time!

I had no idea what I was doing & I had no safety net in the form of savings to fall back on. If I couldn't make it work within 4 months I would have been up 💩 creek without a paddle! (I had taken voluntary redundancy from my job in hospitality due to covid)

😟That manifested in me constantly questioning myself, doubting my decisions & ultimately putting a huge amount of pressure on myself. I could feel that pressure externally too.

😊BUT, I trusted my gut & the more I did, the more confident I gradually became - to the point where I had messages in my DMs from ladies asking me about what I did & how they could become a VA themselves.

🙌 I still don't feel confident 100% of the time, but I show up anyway, because one of the massive things I've come to realise is that as business owners, we're constantly learning & taking small steps outside of our comfort zone.

💗It's not always easy, but boy is it worth it. And looking back, I've come so much further than I ever thought I could simply because I kept going. I'm proud of myself & you should be proud of yourself too.

👋Come say hey in the comments if any my story resonated with you

23/02/2022

https://www.instagram.com/reel/CaT_efsjp6b/?utm_medium=copy_link

Have you thought any of these were true yourself?

After attending a networking event last week, it's become clear to me that these misconceptions are common, so let me bust them for you...

❌️It's expensive - VA's work for themselves, so you don't have the expense of taking on an employee in the traditional sense & all time spent on paperwork & training that goes with it
❌️You have to sign a big monthly retainer - VAs are there to make your life easier. Whether that's ongoing monthly support, a one off project or more ad hoc help there are lots of options, not just retainers! (Check out my packages highlight for details of how you can work with my team😉)
❌️You'll "lose control" of your business - in fact, the opposite will happen! Chances are, the reason why you're thinking of working with a VA is because you feel like you're chasing your tail a lot of the time. My handing over a task to a VA, you'll have more time to focus on your business, meaning you can strategise more effectively & gain control over the direction you want to move in
❌️Standards will slip - I get it. You don't want to hand work over to a VA to do, because what happens if they don't do it the same way as you? With a VA you're paying for their extensive expertise as well as their time. There's a reason why they specialise in a particular area & that's because they have so much experience in it - if a task usually takes you 5 hours to do, they could do it in half that time & to a very high standard too

Do you have any other thoughts or questions about working with a VA? Share them with me in the comments.

urbanwrlds • Original Audio

18/02/2022

🤯Over 100 times a day!

🤳That's how often, on average, us Brits check our phones for email, text & social media updates. And you can bet your bottom dollar that if you're a small business owner it's even more than that!

😕Is it any wonder then that getting our inboxes to the magical zero can feel so overwhelming?

👉Swipe through to steal the tips I put into action with my clients to reduce their email overwhelm

📧Create Folders
🚩Flag Them
🗑Delete

Feel like you need more than just these tips to get a handle on your emails? Drop me a DM & let's chat about how my team can help you with your inbox management

17/02/2022

As I'm finally starting to emerge (still very sleep deprived!) from my newborn bubble, I thought now was the perfect time to re-introduce myself, what I do & who I'm here for!

So here goes...

🙋🏼‍♀️Hiya, I'm Fran!
I founded fs virtual admin in August 2020 after taking voluntary redundancy from my job working in the hospitality industry.

👩‍💻I knew that after 10+ years of working in customer facing roles, I had the skills to be a great Virtual Assistant & really help other people with my expertise - so I took the leap to work for myself even though I didn't have a safety net. (or a clue what I was doing!) I didn't really have much choice but to make things work though as there were barely any companies hiring back in Summer 2020 cos of Covid.

💗I'm so glad I stuck with it & rode the rollercoaster that is having your own business as it brings me so much joy to see the positive impact I've had on the health & wellness businesses that I've worked with & I have built a small team of associate VAs along the way.

Me & my fabulous team want to help YOU with....
💫Reducing your admin overwhelm
💫Creating & maintaining an amazing experience for your clients & customers
💫Getting the time back to work on the projects that will help your business to grow
💫Feeling more balanced & not like you're constantly chasing your tail
💫Taking small tasks off your hands so you can spend more time with friends & family

👋Come say hi in the comments so that I can get to know you better too!

05/02/2021

Hello 👋 For anyone wanting to find out more about the services I offer & to get to know me better, the best place to find & chat to me is on Instagram. See you over there 😘
https://instagram.com/fs_virtualadmin

14/11/2020

3 months on this journey & things are going well for FS Virtual Admin....
..I have a handful of clients & space for just a few more until I'm fully booked!

I'm loving seeing the businesses I'm supporting really thriving now that they have the head space to really focus on the strategic things that are helping them grow 💗

The type of admin overwhelm reducing services I offer (but aren't limited to) are:

*Client care/communications
*Data entry & spreadsheet maintenance
*Event/venue research & booking
*Email inbox management
*Diary management
*Streamlining of processes & files
*Data analysis
*Creation of branded material using Canva
*Social media content creation & scheduling

So if you, or your know a small business that could really benefit from the type of support I'm offering, drop me a DM to arrange a discovery call.

I'm excited to work with more value-driven businesses this year & have space for just a couple more on my books 🙌😊

18/09/2020

I've said it before, and I'll say it again, it's always great to end the week on a positive note!

These words come from a former boss that I worked for as a PA. It makes me so proud to know that the small tasks that I did on a daily basis made such a big difference to the team ☺️

Have a great weekend everyone!