27/03/2017
Head of analytics, Matt Hollingsworth discusses ways to understand and improve customer journey such as owning direct conversations with consumers, aligning with new legislations and streamline your data in the same place. https://goo.gl/WpL4WX
The customer journey has become increasingly more complex over the past decade. In part, this is due to the impact of digital and the numerous channels now available to find that ultimate product, service, experience or simply socialise. But what effect has this ‘evolution’ had on your understanding...