10/05/2026
It is honestly shocking and deeply concerning how Polaris Bank has handled my account issues for weeks without resolution.
I have submitted every document requested multiple times, written instructions, indemnity forms, IDs, yet I keep receiving repetitive emails asking for the exact same things over and over again. Meanwhile, I have been denied proper access to Internet Banking and VULTe, making it impossible to carry out transactions on my own account.
What is even more concerning is that I was later told my account became dormant again because I did not transact despite the bank already being aware that their own platforms were not accessible to me.
At this point, the entire situation is beginning to look highly questionable. It is becoming difficult to understand why a customer should go through endless back-and-forth, repeated document requests, restricted access to banking channels, and continuous delays just to access their own funds.
I have now formally requested that my account be closed and my funds transferred elsewhere, yet there is still no clear action or timeline provided.
If this matter is not resolved immediately, I will have no option but to escalate this issue to the appropriate financial and regulatory authorities, as this level of handling raises serious concerns.