Remedy Business Solutions

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Remedy Business Solutions Business Success Consultant -
Helping solopreneurs like you to find the solution to your success

What would it feel like to FINALLY get that thing done that's been sitting on your business to-do list for months?The re...
24/09/2026

What would it feel like to FINALLY get that thing done that's been sitting on your business to-do list for months?

The relief of not having to think about it anymore but also knowing you can finally move forwards because the thing that was holding everything else up is sorted.

That's what I want to help three business owners achieve before we get properly into Q4.

Maybe you need your Christmas campaign planned and ready to go, your pricing sorted, a membership finally launched or a system put in place that will save you time during the busiest part of the year.

You probably already have a pretty good idea of what needs doing. You might have even started it but you're stuck on where to go next, you've overcomplicated it or you simply haven't had the time and headspace to sit down and get it finished.

Imagine going into October knowing it's DONE.
OFF the list.
GONE!

Actually done, working and helping your business to move forwards.

That's exactly what my 7-Day Done With You Q4 Sprint is for.

We'll take the one thing you want to complete, work out what needs to happen and over seven working days I'll give you the structure, practical support and accountability to get it over the line.

You do the work, but what you don't have to do is work it all out or keep yourself on track alone, that's what I'm here for!

One project, seven working days £229.

I've opened 3 spaces available to start straight away.

If you've already got the thing in your head while you're reading this, message me SPRINT and tell me what it is.

Let's get it done!

7-Day Done With You Q4 SprintWe’re heading into the final 100 days of 2026, so what is still sitting on your to-do list ...
22/09/2026

7-Day Done With You Q4 Sprint

We’re heading into the final 100 days of 2026, so what is still sitting on your to-do list that you intended to have finished by now?

Maybe it's a membership you haven't launched, pricing you need to review, your Christmas campaign, a referral programme, an email sequence, an event or a system that would make running your business easier.

You broadly know what needs doing, but finding the time and headspace to actually get it finished is another matter.

I've unexpectedly got some additional space in my diary, so I'm opening 3 spaces for a 7-Day Done With You Q4 Sprint at £229, available to start immediately.

We'll focus on one specific project and start with a 45-minute kick-off session to work out exactly what needs to happen. You'll then have a clear action plan, two accountability and support check-ins over the seven working days and a 20-minute completion review at the end.

This is practical implementation support, not long-term coaching.

If you need help figuring out what to do, making a decision or creating the plan, my Empower Hour is the better fit.

If you already know what needs doing and you're fed up with seeing it move from one to-do list to the next, the 7-Day Done With You Q4 Sprint is for you.

One project. Seven working days. £229.

3 spaces available immediately.

Message me SPRINT and tell me what you want to get finished.

When I first started Remedy Business Solutions, the plan was business coaching and longer-term programmes. Over time tha...
22/09/2026

When I first started Remedy Business Solutions, the plan was business coaching and longer-term programmes. Over time that's changed and Remedy Business Solutions is now much more focused on practical, solution-focused business support.

I work with therapists and treatment based business owners who need to sort something, fix something or finally get something done.

That might be reviewing your pricing so you actually know what you need to charge, getting a membership you've been talking about for months ready to launch, sorting out a client journey that's leaking bookings and re-bookings, creating systems that save you time or simply getting an outside perspective on something that isn't working.

You don't necessarily need months of coaching to do that.

Sometimes you need a focused hour to look at the problem, work through the numbers or ideas and leave knowing exactly what you're doing next. That's what my Empower Hours are for.

Sometimes you need more hands-on support to take something from the to-do list to actually finished. That's where my Done With You support comes in.

Client journey and customer experience are also a big part of Remedy Business Solutions through my Client Journey Experience Audit, where I experience your business from the client's perspective and identify the gaps, missed opportunities and things you've simply become too close to see.

So that's Remedy Business Solutions now. Practical support, focused on finding the solution, making the changes and getting s**t done.

I'm Jemma, and this is Remedy Business Solutions.

One of the quickest ways to lose a potential client is by making them work too hard.I was chatting with another therapis...
16/07/2026

One of the quickest ways to lose a potential client is by making them work too hard.

I was chatting with another therapist on LinkedIn recently about one of my biggest bugbears.

You see a post or advert on Instagram for a treatment, salon or spa and there's no location mentioned, so you head over to their profile to find out where they're based.

I look in the bio. Nothing.

I click on a couple of photos hoping they've tagged the location. Nothing.

I click through to the website. Still nothing obvious.

At that point, I'm done. You've lost a potential client.

It isn't impatience, but if I have to work to find the answer to a simple question, there's every chance another therapist will make it much easier and get my booking instead.

Missing obvious information like your location doesn't necessarily happen on purpose, it's a sign that someone has become too close to their own business.

They know where they're based, so it feels obvious. The same thing happens with treatment names, booking pages, pricing and product descriptions. We know our own businesses so well that we stop seeing them through a client's eyes.

That's one of the reasons I love carrying out Client Journey Experience Audits.

The aim isn't to criticise your business. It's to give you the same perspective your clients have every day.

So here's a quick challenge...

Open your Instagram profile as if you've never seen it before. Pretend you're a potential client trying to book for the first time.

Can you answer these questions within a few seconds?

• Where are they based?
• What do they do?
• Can they help me?
• What should I do next?

If the answers aren't immediately obvious, you've probably found a few gaps where potential clients could be dropping off before they even get in touch.

I've always been fascinated by the little things that shape a client's experience. The things that often go unnoticed by...
08/07/2026

I've always been fascinated by the little things that shape a client's experience. The things that often go unnoticed by the people in the business but stand out like a sore thumb to potential clients.

It's the website that's confusing, the phone call that doesn't inspire confidence, the treatment menu that's trying to be helpful but actually leaves clients wondering what to book and the opportunities that quietly get missed because everyone is too close to the business to notice them anymore. That's the work I love.

Helping businesses see what their clients see, identifying the gaps, improving standards and then working alongside them to make those improvements stick.

The best part isn't finding the gaps.
It's seeing the difference six months later when the business feels calmer, clients are returning more consistently and the owner can finally step away knowing everything is running exactly as it should.

I'd love to know...

When you think about your own client experience, what's the one area you've never really stopped to review?

Looking back, I've always been fascinated by customer experience.When I owned my salon, one of my favourite things was t...
07/07/2026

Looking back, I've always been fascinated by customer experience.

When I owned my salon, one of my favourite things was training the team on customer service. How the phone was answered, how enquiries were handled and how clients were looked after from the moment they made contact.

In fact, I'd regularly phone the salon pretending to be a client, complete with a fake name and an accent! I did it for years and nobody ever cottoned on.

It wasn't catch anyone out, I wanted to experience the business exactly as a client would.

Looking back, I suppose it was part of mystery shopping my own salon, I'd also pay certain people I knew and trusted to mystery shop the salon, they would be given instructions on what to book, when or who with and be given a questionnaire to complete in full honesty after their visit.

That mystery shopper has always been there.

Photos -
Throw back to 2010 and the first day open in my salon.
2015 celebrating 5 years of the salon

When I started Remedy Business Solutions, I thought business coaching was where I wanted to go.I've created programmes, ...
06/07/2026

When I started Remedy Business Solutions, I thought business coaching was where I wanted to go.

I've created programmes, frameworks and resources, which have all been useful and served a purpose. And I've genuinely enjoyed helping business owners, but something has been missing.

Whilst on the sales course that I finished earlier this year, we spent some time looking at client journey and customer experience. I got stupidly excited and everyone realised what a massive geek I am! It really reminded me just how much I love this side of the industry and more importantly, how much I'd missed it.

Looking back, the signs have always been there. I've always worked in customer-facing roles or roles where I was responsible for customer service. I think I've always been fascinated by why some businesses make you feel looked after and others just... don't.

The Client Journey Experience Audit isn't just another service I've added.

It's the direction I want to take Remedy Business Solutions in and it’s what it should have been from day one.

More on that over the next few days...

I’m currently looking for:• 2 salons/ clinics/ spas with a small team• 2 solo therapiststo take part in a Client Journey...
19/06/2026

I’m currently looking for:
• 2 salons/ clinics/ spas with a small team
• 2 solo therapists
to take part in a Client Journey Experience Audit (AKA Mystery Shopper) case study.
This is for businesses who genuinely want to understand what their client experience looks like from the outside and where opportunities may be being missed.

I’ll experience the business exactly as a client would and assess the full journey, from booking through to follow-up.
Most of the time, the issues aren’t huge dramatic problems.
They’re the smaller things:
missed conversations
inconsistent standards
gaps in communication
opportunities being lost quietly over time

Sometimes it takes someone outside the business to spot what you can no longer see yourself.
If this is something you’d like more information on, send me a message with the word AUDIT.

When most therapists think about the client journey, they tend to focus on what happens once the client arrives for thei...
18/06/2026

When most therapists think about the client journey, they tend to focus on what happens once the client arrives for their appointment.
The consultation, the treatment, the recommendations and the follow-up all matter, but by that point your client has already formed several opinions about your business.

Long before somebody sits in your treatment room, they have usually been on a journey of their own.
Perhaps they've found you through social media, Google or a recommendation from a friend. They'll often head straight to your website, have a look through your socials and read a few reviews.

At each stage they're making decisions.
Do I trust this person?
Do they understand my problem?
Can they help me?
Do I know what I need to book?

As a salon owner, I was guilty of focusing heavily on what happened inside the appointment and not always paying enough attention to the experience leading up to it.

This is why when I carry out a Client Journey Experience Audit, I start where the client starts, because the journey begins long before anybody walks through the door.

The biggest benefit of the Done With You Sprint isn't actually the project itself.It's the relief that comes afterwards....
17/06/2026

The biggest benefit of the Done With You Sprint isn't actually the project itself.
It's the relief that comes afterwards.
That thing you've been thinking about every week, that keeps moving from one to-do list to the next.
The thing you know would improve your business if you could just find the time to get it done.

Suddenly it's finished.
No more thinking about it or avoiding it.
No more carrying it around in the back of your mind.

Just progress, getting sh*t done!

What's the one thing that would make the biggest difference to your business if it was finally completed?

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Arena Business Centre
Ferndown
BH217UH

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