Your Retail Expert

Your Retail Expert “Your success is my passion - full stop !”

So a thought for a Friday afternoon… 🤝Customer returns 🫶…. Do you see these as 👉A hassle and a nightmare ?👉Purely as a p...
22/03/2024

So a thought for a Friday afternoon…

🤝Customer returns 🫶…. Do you see these as

👉A hassle and a nightmare ?
👉Purely as a process ?
👉An opportunity to learn and excel in customer service ?

If I’m honest, as retailer probably a little of all 3, as a customer, definitely the opportunity to excel in customer service .

🫶Anyone who goes that little extra mile and still makes you feel a valued customer while using their own initiative and truly wanting the best outcome for the customer can be the difference between losing a customer or keeping a customer for life and in turn potentially gaining a fair few more .

You remember your last experience - whether that be a purchase or a return - enable your team to make it count !

If you’d like to chat through how your business delivers Customer Service and to ensure you’re absolutely nailing it - I’m just a phone call away !

💐Moral of my random photos - make every client feel as if you’ve just delivered them a lovely bunch of flowers 💐

Have you ever pondered on the link between retail shopping and wellbeing ?”🛍️It’s been four years since our retail doors...
15/03/2024

Have you ever pondered on the link between retail shopping and wellbeing ?”

🛍️It’s been four years since our retail doors were opened, but there are many elements I look back on and realise how invaluable they were to people's lives and wellbeing.

🤝The social interaction we instilled in our team may have truly made someone’s day - we were 100% engaged with our customers, making every possible effort to remember names, family, and life events. It costs nothing but is worth more than its weight in gold to some.

🛍️Even going back generations, 'to pop to the shops' was a way of life and a reason to get up, dressed, and get going. Even the butchers, bakers, and quite possibly the candlestick makers were community hubs.

🥰In conjunction with all of us possibly reevaluating the way we live, work, and how we want our world to be - part of that is community, locality, and therefore our high streets.

So make your business stand out, ensure your customers want to spend time with you, exceed their expectations, and ultimately make them smile 😊"

🥳Another random photo - as I’ve spent most of today faffing and decorating for our daughters 16th birthday party this evening . Another reason why I choose to be self employed, to have the privilege of making the most of my time and being able to do things I love and make my family happy

Good morning ! So here’s my morning thought ? What would your answer be ? “When you’re a customer, what do you expect yo...
12/03/2024

Good morning !

So here’s my morning thought ? What would your answer be ?

“When you’re a customer, what do you expect your experience to be ?”

From a retail stand point and ensuring we keep
Our High Streets alive , performance by our team and business are pivotal .

This is my thoughts 💭.. how do you offer or include these in your business ?

🫶Be authentic and unique - your customers deserve an experience full of sincerity and character. They will be buying into you and your team as much as your product .

💪Efficiency - ensure you’re enhancing the customers experience by including key mission statements and strategies in your business around delivering efficiency.

🫶Anticipation- sweat the small stuff , remember every detail matters and keep on revising this - from your customers view .

💪Personal- support your team is building unique, bespoke and nurturing relationships with your customers, this is priceless and for me as a customer and an entrepreneur, one of the most important aspects.

🫶I appreciate I touched on this next element in a previous post but remembering your existing clients and building on them through a systematic approach is key to customer retention.

🤝Relationships are king, in whichever dimension of business

🫶 Random photo you may think ?…… Well this is a unique, personal and thoughtful card designed and hand painted by my Daughter for me for Mothers Day 🥰

The emotion this created is how I’d love every customer for every retail business to feel x

👋Happy Friday !! 🤔So here’s a thought to ponder on over that mid morning coffee …. 🤗How do you feel about this question ...
08/03/2024

👋Happy Friday !!

🤔So here’s a thought to ponder on over that mid morning coffee ….

🤗How do you feel about this question ?

🫤Which is your priority ?

🤯Or is it something you’ve not even really had chance to consider ?

As business owners our minds tend to be going ten to the dozen , 24 / 7 with all sorts of random questions , but they’re important , it helps us makes those decisions and gain some focus.

However sometimes it would just be great to have someone who has purely our best interests at heart to chat them through with - oh hello 👋 that could be me ?!🤣

Good morning! 💚Every service I offer is completely bespoke, with no textbook, course, or franchise templates in sight. J...
07/03/2024

Good morning!

💚Every service I offer is completely bespoke, with no textbook, course, or franchise templates in sight. Just pure experience, expertise, empathy, and clarity.

💚To assist with the clarity, I'm busy crafting unique packages for my consultancy services, drawing from my own wealth of knowledge from what Small Businesses often require .

Would this one potentially help you ?…

💚Customer service Package 💚.. £250 ( no VAT)
- Mystery shopper survey and results
- Stress test of your website / social media channels and results
- 10 actionable steps for exceptional customer service

(This will include 10 hours of my time )

This is just an example of the type of services I will be offering but if there is a specific hot topic, area or challenge you are facing at the moment , I’d love to hear from you, as ultimately

💚” Your success is my passion - full stop !” 💚

Warmest wishes,
Clair 💐

👋I’m so excited to launch and introduce you to my new business - “ Your Retail Expert “ where I can become your Trusted ...
06/03/2024

👋I’m so excited to launch and introduce you to my new business - “ Your Retail Expert “ where I can become your Trusted Ally for Success 🚀

As a small business owner, do you ever feel overwhelmed by the complexities of running your business?

🤯 Do you feel you’re maybe losing your way a little, have exciting growth plans but just can’t find the time or brain space to actually implement it, feel as if you’re now a Manager, a leader, a HR officer, H&S officer, a buyer, your sales team , a customer service department , a social media executive and everything in between ?

🤯All of which leave zero time to actually run your business and losing sight of the incredible vision and passion that motivated you to open your business in the first place .

💪If you seek genuine, empathetic and honest support, guidance, and fresh perspectives without the hassle of assembling a full sales team or breaking the bank with huge corporate consulting firms, then I may well be your solution !

👩‍💻17 years have been spent growing and developing new businesses. Organically building a business from £0 to nearly £1,000,000 with a team of 10 staff and a chain of retail stores selling high quality branded products .

💪My expertise in retail covers leadership, strategy, sales, negotiation, customer service, merchandising, growth, team training, stock management to name but a few areas, but all of these were only possible because of my expertise in building relationships . Whether it is your landlord, your supplier, your team or your customers, your wider network - relationships are key .

🫶Your success is my passion - full stop 🫶.

🙏So THANK YOU for even just reading this post and I am so excited to embark on this journey and to meet and hopefully work with so many of you !

I will be sharing more and more details over the coming days.

Warmest wishes,
Clair 🥰

Address

Scotter
Gainsborough

Opening Hours

Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm

Telephone

+447920142701

Website

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