What are the opening hours?

Monday 8am - 7pm Tuesday 8am - 1pm Wednesday 8am - 7pm Thursday 8am - 1pm Friday 8am - 7pm Saturday 8am - 2pm

https://www.facebook.com/958441930921575/

Squadmatic

SQUADMATIC. Medway's local Domestic Appliance Repair Service. WASHING MACHINES, DRYERS, DISHWASHERS. A small independent Medway based appliance repair service.

Providing a professional service, with minimum delay, you can be sure that we charge competitive rates, and we make sure you're completely happy with the repair. We have several thousand satisfied customers and most of our business is from existing customers or by personal recommendation. Monday, Wednesday, Friday: 8am-7pm Tuesday, Thursday 8am-1pm Saturday: 8am until 2 pm. Unfortunately we are cl

osed on Sundays and Bank Holidays but our office is 24 hours (answering service at times). There is no call out charge as such, but we do have a reasonable inspection fee (please ask for our T&C's) and we can fix 95% of all appliances on our first visit. Most repairs cost between £55 and £100, which is much cheaper than buying a new appliance

09/02/2026

*****ADVICE IS FREE, YES FREE ****
I’ve written about this before, when you call us, we will endeavour to give you advice, this is to save you money. Our advice is completely free, however ignoring it may be expensive. Last week I had a call about a washing machine failing to drain. The customer informed me the washing machine was working fine in their old house, but now it didn’t work after they’d moved. I informed them that the problem was not the machine, but the plumbing and how to sort it. I was informed that couldn’t be the problem, as it had been installed by professionals, i.e the removal men. The customer told me, that l obviously don’t know my job and they’ed sort it themselves. Friday I went out and removed the blanking plug, from the sink waste (like the one in the photo) and the machine drained fine. Unfortunately this was after they’d purchased and replaced the pump, which cost them £136. Like I’ve said many times, advice is free.

23/12/2025

MERRY CHRISTMAS
We are now closed until the 28th DEC.
If you send us a message, we will reply ASAP.

25/11/2025

Do you own a Candy Heat Pump Dryer. If so, please click on this link, it could save a life! https://www.gov.uk/product-safety-alerts-reports-recalls/product-safety-report-candy-heat-pump-tumble-dryer-2505-0143

21/06/2025

Screen shot of a very worrying email, I received this morning and my reply. Maybe I wasn’t as polite as I could have been, but I‘ve hopefully got the message across.

21/05/2025

⚠️ Safety alert due to a risk of fire 🔥
Product Safety Report for Baumatic, Montpellier, Candy, Caple, Hoover, Haier and Lamona Heat Pump Tumble Dryers. The products present a risk of fire as it is possible for an internal short circuit to occur within the tumble dryer during normal use. This can cause the tumble dryer to ignite, causing a fire.
Owners are strongly advised to STOP USING THE PRODUCT IMMEDIATELY and contact the manufacturer to arrange for a modification to take place. The product should not be used until the modification has taken place. If the plug is accessible, switch off and unplug the appliance.
Baumatic
Models: 31900533 BBTD H7A1TE-80 and 31900540 BBTDH7A1TE-80
Montpellier
Models: MIHP 70 and MIHP 75
Candy
Models:
31900011, CBTD H7A1TE-80/
31900013, CTDB H7A1TBE-80/
31900526, BCTD H7A1TBE-80
31900529, BCTD H7A1TE-80
31900537, BCTDH7A1TCEB-80
31900538, BKTDH7A1TCEB-80
Caple
Models: TDi4001 and TDi4000
Hoover
Models:
31900010, HTDBWH7A1TCE-80/
31900012, HBTDWH7A1TCE-80/
31900528, BHTD H7A1TCE-80
31900530, BHTDH7A1TCEB-80
31900531, BATDH7A1TCEB-80
31900536, BATD H7A1TCE-80
31900542, BATD H7A1TCER-80
Haier
Models:
31900550 HDB4 H7A2TBERX80
31900541 HDBI H7A2TBEX-80
Lamona
Models: LAM8876, LAM8877, LAM8878, and LAM8879

11/04/2025

*******FACEBOOK MARKETPLACE********
I’ve written before about the pitfalls of buying off Facebook, I was recently called to look at a 2 year old Hotpoint washing machine, that was bought off a Facebook marketplace page for £180. It was probably the worst appliance l’ve ever seen sold, it looked clean and tidy on the outside, but mechanically it had literally been run into the ground! The basic fault reported, was that it banged on spin and then tripped the electrics. All the other faults didn’t stop it working, but many would in the near future, if the tub hadn’t failed.

On inspection I found:
1. The machine was a WM63 and I believe Hotpoint discontinued making this model about the year 2000, but no later than 2005, so definitely not 2 years old!
2. The bearing housing in the tub had broken loose (common fault when these machines get old), causing excessive movement of the drum, hence the banging. (Tub. This product is no longer available).
3. The heater element was damaged by the drum, causing it to short to earth, tripping the electrics. (Genuine Element. This product is a special order. ₤62.76).
4. Bearings, very loud and would need replacing. (Bearing and shaft kit. £69.94 in stock).
5. The pump was leaking, the pump fitted was from a much earlier machine, pump dated 1984. (Genuine Pump. This product is no longer available).
6. Motor, dead short to earth, but had the earth wire removed, so wouldn’t trip the electrics. (Motor. £147.46 in stock)
7. Motor brushes, nearly worn out and in copy black holders, the machine should have brushes in white holders. Hotpoint stopped fitting brushes in black holders to their machines in the early 1990’s. (brushes would come with new motor).
8. Rear top spring broken. (Spring. £10.93 in stock).
9. Door seal, poor quality copy and hole worn at top, caused by the broken rear top spring. (Genuine Seal. £50.26 in stock)
10. Suspension, completely gone, more bounce than Zebedee. (Suspension kit. No longer available, individual parts that are available. £175.12, this does not include the top and bottom rubber bushes, that would be required to do the repair correctly).
11. Cabinet cracked in the area of the suspension mounts. (Strengthening bar. no longer available).
12. Door lock, technically there wasn’t one, the electrical part had failed and been bypassed, the door could be opened at time during the wash or spin and it would still operate. (Genuine Door lock. This product is a special order ₤55.26)
13. Timer, blown track on PCB, due to the door lock failure. (Timer. This product is no longer available).

As not all the parts to complete this job and make it “SAFE” are available, the machine is unrepairable. If the parts were available the total cost of parts, without labour would make it uneconomical. Where you see the word Genuine, there are cheap alternatives available.

When buying used appliances, unless you know where they are coming from, it’s not worth the risk. The owner of this appliance once they found out that they had a problem, found that the advert had been removed and was unable to contact the seller to complain.

26/02/2025

I’ve posted before, that I’m semi-retired, which means I’m reducing my work load. If you’re not within my new smaller area (ME7/8, Darland and St Marys Island). I’m still saving customers £’s with my free advice wherever you live!

12/08/2024

***** UNIVERSAL PARTS*****
Today I had a call, from someone who had bought a universal hose for their Zanussi dishwasher and they wanted me to fit it. Unfortunately when they sent me the link, to look at the hose they’d bought, I informed them it won’t fit. I was TOLD by the caller, that it’s a universal hose, so it WILL fit or it wouldn’t be called a universal hose. I actually have a universal hose on my van, so why have I bought many different hoses to carry, when this one could save so much space? If you look at the pictures, which show the universal hose, the Zanussi hose and a few more, none of which are interchangeable. The universal hose, did fit most Hoover, Hotpoint, Creda, some Indesit and a few others appliances 25-30 years ago and I’ve still got one left on my van. So I gave the caller 3 options,
1. I could call out, bodge the job by trying to use “the universal hose”, which would probably flood and ruin their kitchen and change my normal service charge.
2. I could call out, do the job correctly charge £12.50 and make £1.50 profit on the correct hose, on top of my normal service charge.
3. I can stay at home as it was too hot to work.
All I’ll say is I enjoyed my afternoon off!

Even though I’ve semi retired and have reduced the area I cover, I’m still available to give FREE ADVICE, to help you save your money.

****DON’T MUCK ABOUT, GIVE SQUADMATIC A SHOUT****

12/06/2024

OVEN CLEANING.
I get a few calls a year, where someone has had their oven cleaned and then it trips the electric when next used. Unfortunately the oven cleaner gets grief from the customer, because it was working ok, before it was cleaned, so it must be the cleaner’s fault. I’ve yet to go out to an oven where the cleaner has done any damage, it normally down to old and damaged elements, that would of failed shortly. Most oven cleaners do a visual inspection of the oven before they clean it, but not all problems are visible. The latest oven I’ve been out to, that failed after being cleaned, the element looked fine, when viewed from the front in the oven, but when it was removed, splits can be seen around the edge of the element, these allow cleaning liquids to enter the element, causing it oven to trip. Unfortunately oven cleaners cannot realistically take an oven apart to remove and inspect all elements.
So if you have an oven cleaned and then it trips, please do not blame the cleaner.

23/04/2024

****Indesit/Hotpoint Safety Recall.****
Do you own an Indesit or Hotpoint dryer made between 2004 and 2016, it may be on the safety recall list. There are still 800,000 still unaccounted for, most would have probably be scrapped, but there will be 1000’s out there waiting to catch fire! To check, type into Google, Indesit or Hotpoint safety recall and follow the instructions.
If you have a Indesit/Hotpoint dryer and you’re unsure of the age, do the safety recall check and indicate that was made before 2016, you’d be surprised how many dryers that customers think are only “3” or “4” years old are on the list, as they say “time flies whilst you’re having fun!”
So far this month I’ve found 14, just by asking the correct questions on the phone, so that’s 14 people who haven’t had to pay a service charge and 14 very happy people getting a FREE NEW DRYER, yes Indesit/Hotpoint will give you a FREE NEW DRYER if yours is on the list.
*****STAY SAFE AND CHECK TODAY, TOMORROW MAY BE TOO LATE!****

04/04/2024

*****FaceBook Quotes*****
I often get messages asking for quotes, it’s hard to give prices without much information, so I always ask for a phone number, so I can call to get more information, give advice and arrange an appointment if required. I solve a lot of problems over the phone, so I don’t need to call out and charge people money. It’s often turns out to be unbalanced loads, child locks, cooker timers not set, parts have been loss or appliances beyond economical repair. These are all things most other companies will call out and charge you for. Had one earlier this week, softener not going away, after a phone call and a few photos, ascertained the siphon cover missing, gave the customer the information they needed to purchase the part online and today they messaged me to say the appliance is working normal and is happy
Unfortunately many people don’t send me their number, so miss out on the opportunity to save money by me giving advice.

Address

17 Caldew Avenue
Gillingham
ME86TP

Opening Hours

Monday	8am - 7pm
Tuesday	8am - 1pm
Wednesday	8am - 7pm
Thursday	8am - 1pm
Friday	8am - 7pm
Saturday	8am - 2pm

Website

facebook.com

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