SVL

09/08/2023

We're hiring for a Trainee Service Desk Administrator via the Scottish Modern Apprenticeship Program.

Please share to any potentially interested parties.

📍 Greater Glasgow Area, Hybrid working

You will be joining an experienced Service Desk team that is based on the ITIL framework and your role would be key as the primary interface between all internal and external customers and SVL support services.

As a service desk administrator apprentice you would report directly to the support manager and work closely with the service and support team to ensure we offer the best service to our customers.

Get in touch with Dan Bendon for more information on [email protected]

18/05/2023

We are immensely proud to announce that SVL are now a Fully Certified Implementation partner on NICE CXone!

This certification is testament to the skill, knowledge, and experience of the team here at SVL and further strengthens our relationship with NICE which stems over 21 years.

NICE CXOne has continued to be identified as a market leader in the Gartner Magic Quadrant and the Forrester Wave for CCaaS, digital customer journey and AI solutions. SVL are extremely excited to have gained this certification.

After a great deal of hard work and determination from the team, SVL are now able to design, demo and build NICE CXOne solutions in-house, which is a massive step in our NICE CXOne journey.

Well done team SVL! 👏🥳

09/04/2023

Happy Easter from SVL🤍🐣

Wishing you a happy Easter with your family and friends, filled with love, hope, and joy!

15/03/2023

Check out our Account Director Anne Holmes interview "How to make the most of customer interactions" in the Big Furniture Group magazine.

Anne shares the story of how SVL helps ScS transform their contact centre through NICE CXone.

Anne Holmes, Account Director for ScS at SVL, shares an insight into the contact centre services they offer and their recent furniture case study. SVL is

13/03/2023

A huge congratulations to Debbie Bicker & Suzanne Brennan 👏

Both have achieved their Amazon Connect Ambassador Program Ambassadorship certification today!

For customers ready to start or continue their journey to Amazon Web Services (AWS) , get in touch.

25/01/2023

SVL has been serving our clients and partners for 55 years from our base in East Kilbride in Scotland. So, today, can we wish our friends around the world a Happy Burns Night.

22/01/2023

𝐇𝐚𝐩𝐩𝐲 𝐍𝐞𝐰 𝐘𝐞𝐚𝐫! 新春快乐 🎉

To our clients, staff, partners and friends celebrating the year of the rabbit 🐇, we wish you all the very best from all of us at SVL!🎊

10/01/2023

We are delighted to sponsor of the excellent Contact Centre Monthly website for January 2023. Filled with interesting articles and industry news, provided by The UK Contact Centre Forum

Contact Centre Monthly is part of UK Contact Centre Forum as an online resource for the customer service community for industry news.

31/12/2022

As this year draws to its end, can we wish you all a very Happy New Year from the Directors, staff and partners of SVL. Best wishes for 2023.

21/12/2022

As we close in on the Christmas holidays, we want to wish all our customers, partners and friends a wonderful holiday season. SVL staff are on-call throughout this period, 24/7, offering support and guidance. Best wishes to you and yours.

14/12/2022

As 2022 nears its end, Rohan Newton reflects on the challenges which face the industry over the next 12 months and how we can be best prepared to meet them https://www.svlbusinesssolutions.com/news/2023-a-brand-new-challenge/

01/12/2022

What a fabulous event, this morning, as we held the very first The UK Contact Centre Forum Scottish networking event. Our own Debbie Bicker gave a presentation on and visitors also were engrossed in talks by Lee Davis and Noreen Rafique from Jabra Gerry Brown - CCXP and the event was hosted by the legend himself Trevor Butterworth. We look forward to the next Scottish event in spring.