CompCare Consultancy Ltd

21/05/2026

How do you support Communication?

Every person has the right to understand and be understood.
Good communication is essential for dignity, safety, and person‑centred care.

Accessible Information
Care providers must identify, record, share, and meet communication needs.
Use formats such as easy‑read, large print, plain English, audio, and visual supports.

Communication Tools
- PECS helps people communicate through pictures and structured routines.
- Makaton combines speech, signs, and symbols to aid understanding and expression.
Other supports include Talking Mats, Communication Passports, Visual Schedules, and AAC devices.

Reasonable Adjustments
Provide extra processing time, quiet spaces, consistent staff, reduced verbal load, and accessible meetings.
These adjustments empower people to express choice and control.

Good communication empowers care

07/05/2026

DOES REPORTING MAKE YOU NERVOUS?

The real red flag isn’t incidents — it’s SILENCE

Here’s the core truth: CQC and Local Authorities don’t expect perfection. They expect transparency, reflection, and action. A service that reports, investigates, learns, and improves is far safer than one that hides or minimises issues.

What effective services do when something goes wrong

- Recognise the incident — Staff are trained to spot early signs of risk, deterioration, or error.
- Report immediately — Internally and externally. No delays, no filtering.
- Respond proportionately — Make the person safe, escalate clinically, inform families, and document clearly.
- Reflect and learn — Use debriefs, root cause analysis, and reflective supervision.
- Strengthen systems — Update risk assessments, care plans, training, and processes.
- Share learning — Across teams, shifts, and roles so improvement becomes cultural, not individual.

---

🔍 Why CQC and the LA sees reporting as a *positive*

A service that reports incidents is showing:

- “We know what’s happening.”
- “We take responsibility.”
- “We learn and improve.”

A service that doesn’t report raises the opposite concern.

The real question for any provider is:

Do you have an open culture of reporting and learning when things go wrong*

If the answer is “yes,” you’re already operating in line with what regulators want to see.

If the answer is “not consistently,” the next step is to build that culture deliberately.

15/03/2022

More great feedback. Love to see customers achievements

14/03/2022

I want to do a massive shout out to Claire moody who has her fit and proper persons CQC interview tomorrow. This woman is more than capable and fully ready. You've got this!!

21/02/2022

Another great recommendation, makes my service worthwhile to see a happy customer.

01/01/2022

Wishing all my customers a Happy New Year. Looking forward to making new connections in 2022

06/10/2021

16/09/2021

Bring on day 2. Dementia, Care and Nursing Home Expo. Hall 4, stand K22

14/09/2021

Expo ready for tomorrow's Dementia, Care and Nursing Home expo.
Come and see us on stand K22. 15th and 16th September