Smart Help at Home

Smart Help at Home We are a local business been working in Torfaen and the surrounding areas for over 25 years. We adapt to our customers needs and always give great service.

It has been a while since I have posted on Facebook, I have been extremely busy and did not want to disappoint any new c...
02/08/2024

It has been a while since I have posted on Facebook, I have been extremely busy and did not want to disappoint any new customers.
I have been busy saving customers money by either repairing or upgrading their existing tech as well as finding other ways to save them money on their utility bills, tv, broadband packages, etc.
Here is a recent job with a laptop that had died and I managed to get it back up and running all without losing any customer information, they were extremely satisfied.
I will always give you good, honest advice which has always proved to be the difference in great customer service.
Thanks,
Richard

So, it was a hectic and productive day today, it started with upgrading a 2017 MacBook Air so it can last for a few more...
15/12/2023

So, it was a hectic and productive day today, it started with upgrading a 2017 MacBook Air so it can last for a few more years for its owner, it was so full its software couldn't be upgraded anymore, so we replaced the hard drive to a faster and larger SSD drive, so it is now 4 x bigger and running the latest MacOS possible. Also restored all the customers' data, settings and apps.
We then moved onto a software repair, before finishing the day installing two years Microsoft 365 Office Software and McAfee Anti-Virus Software cheaper than the customer had been quoted, everybody happy, time and money saved, tick.
AND all in the comfort of the customers' homes..

Some great news, I have recently requalified as a Ring Installer for 2023 with the addition of some great new products a...
13/02/2023

Some great news, I have recently requalified as a Ring Installer for 2023 with the addition of some great new products across their 2023 range.
I have installed several South Wales systems, providing customers with peace of mind and added security for their homes and businesses.

Ring

06/01/2023

Haven't posted for a while, so here is a quick update of today's jobs, so you can see what I could do for you...

The day's first customer was overpaying on Broadband, Landline, Phonecalls and Mobile Phone Running Costs.
I managed to save them £2,052 !! over the next two years, whilst retaining the same services and organising everything for them, not bad for 90 mins work. ;)

The second customer received advice from me, after asking about upgrading or replacing a desktop PC last year, so today was the completion of that job, transferring all info to the new PC and setting it up to work effectively, the customer is delighted.

The last customer of the day was an Anti-Virus visit to install software for the next two years saving them £45 per year.

A great day's work and a brilliant finish to a busy week.

If you need us, get in touch,

Thanks for reading and a Happy New Year.

02/12/2022

We are nearly fully booked now for December after a busy start to the month already, looking after our existing and new customers.

In recent weeks we have :-

Upgraded a HP Pro Book with an SSD and more RAM to bring it up to date and as speedy as when it was new,

Setting up and installing a new HP Instant Ink printer, replacing an ageing printer with something more modern, functional and cheaper to run with ink delivered to the customers door.

For more info get in touch...

10/08/2022

A quick update on this past couple of weeks jobs, just to give you an idea of the types of jobs we cater for.

- A TV buying Recommendation for a longstanding customer, turned into a complete TV service from disconnecting the old tv and installing / setting up new TV including smart Apps and bespoke tuition to get the best out the new setup.
- Some gmail and windows tuition
- Setup and money saving for a new mobile phone provider for a customer
- PC Service including migration from a traditional Hard Drive to a new State of the Art Solid State (Much Faster and Reliable) Hard Drive
- Diagnosing a faulty CCTV Hard Drive causing the system to fail and recommending replacement parts and returning to fit / reinstall and get working again
- Supplying / saving money on Microsoft Office and installing software
- Save money on Home Broadband, return to fit and setup new service for all customers technology around the house
- Give money saving advice on mobile phone technology for home tech for a customer without a landline, as well as repairing an old tablet with new battery and charging port

We really do cater for most I.T. Issues, why not give us a try...

Thanks

18/07/2022

Another busy today out in the scorching heat of South Wales, we started repairing a mobile phone that had become unusable after contracting some dangerous malware, and adding Anti-Virus software to stop it happening again. We then moved onto a Laptop repair with no power, managing to fix this onsite and giving advice to again help the customer in the future, and finally finishing with helping a regular customer with their Sat Nav in their car avoiding the need to replace an old unit with a bespoke solution. If you need us give us a message or call...

Another superb day today, Highlight was saving a customer £1388 on their TV and Broadband Bills over the next 18 months ...
16/05/2022

Another superb day today, Highlight was saving a customer £1388 on their TV and Broadband Bills over the next 18 months by liaising with their provider and getting a personalised bespoke deal, that better suits their needs. We may not be able to save you money on Gas and Electricity at the moment, but there are still savings to be had in other areas.
We also helped customers today with Smart TVs, Laptop Tuition and Microsoft Office and Windows Tuition.
Why not give us a shout if you need any Smart Help...

Great day out and about today, started with a fantastic soundbar upgrade in Chepstow for a customer today, moving from a...
09/05/2022

Great day out and about today, started with a fantastic soundbar upgrade in Chepstow for a customer today, moving from a basic Panasonic setup to an all-in-one Sony Solution reducing the number of remotes down to one from three as well as a serious upgrade in sound quality and functionality. Then onto Caerleon where we performed a variety of tasks from some in-home DSLR camera setup and tuition, to some Windows and Apple Mac servicing work and maintenance, to some housekeeping of files and Smart TV tuition and new apps installation and familiarisation.

We are now fully booked for this week, we have a couple of slots left for next weekThis past two weeks, we undertook a d...
15/02/2022

We are now fully booked for this week, we have a couple of slots left for next week

This past two weeks, we undertook a desktop rebuild with a new ssd resulting in a much faster machine and more secure with anti virus software and office 365.
We also took apart a Hp laptop to replace the hard drive with ssd tech as well as upgrading the RAM.

Looking ahead we are stripping down an iMac later in the week to replace an old hard drive and add extra RAM also again with SSD the result will be a five year old iMac as good as new with the latest software fit for todays programs

Need help or advice get in touch

06/01/2022

Back with a bang in the New Year after a relaxing Xmas period. Todays job was amalgamating three old laptops into one new one transferring data and setting up new laptop to perform all required tasks. The old laptops also had all their data removed ready for recycling.
Also helped the customer migrate across from EE to giffgaff reducing their bill cost and contract.
Happy Customer 😉👍

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Griffithstown

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