24/08/2022
To nurture a coaching culture in the workplace the following foundations need to be in place. If you you've already established a coaching culture you can use this as a checklist to identify areas that could be strengthened:
1. Make managers accountable for employee development – Yes, individuals have personal responsibility for their own learning too, but when it’s part of the manager’s responsibilities and will be measured as part of their performance, there’s more appetite for options such as coaching.
2. Make coaching routine (i.e. normalise it) – Whether it’s weekly coaching sessions for the team, or allocating a weekly ‘Coaching Day’ to focus on learning and improvement, to become habitual coaching needs to be happening regularly and often in some form.
3. Emphasise a variety of types of coaching – There’s more than one kind of coaching. A coaching-friendly organisation is open to executive coaching, team coaching, ad hoc/just-in-time coaching, and by extension, the similar activity of mentoring.
4. Feedback & question skills – Are you managers equipped to give feedback? Do they know the questions to ask to encourage learning (e.g., “How did you decide on that approach?”, “How could you have done it differently?”, etc.)
5. Train coaches (at all levels) – Deliver training in good coaching practice to embed the skills and encourage the right attitudes (this doesn’t have to be a formal course – why not drop-in remote lunchtime sessions?)
6. Lead by example – Are you or other managers/leaders using coaching as a tool? You can’t really expect other people to jump on the coaching wagon if you won’t. Start at the top.