21/10/2026
Passenger Notice: Concessionary Card ticket printing update
Good afternoon to all,
We would like to share a positive update to our ticketing process.
With effect from this morning, ticket printing has been switched off for all concessionary card ticket types. Early passenger feedback has been very encouraging, and we hope this change will make boarding quicker and more convenient for everyone.
What does this mean for you?
Simply scan your concessionary cards as normal and take your seat — there is no need to wait for a ticket to print once the card has been scanned.
All other fare paying tickets will continue to be issued as normal.
By reducing unnecessary ticket printing, we also hope to minimise paper waste and support a more environmentally friendly service, while helping to improve boarding times as we head into the busy winter period.
Thank you for your continued support and for helping us make your journey with Sargeants as smooth and efficient as possible.