05/01/2021
With the new COVID-19 restrictions coming to effect tonight, I have once again carried out a full review of our working practices to ensure that we look at protecting ourselves, employees and staff.
As an essential business that likes to keep our clients needs at the forefront of what we do, not providing emergency support was not an option. Wherever possible our first port of call will be to try to resolve any issue remotely. We have invested heavily in sophisticated digital platforms to aid in remote diagnostics and are currently upgrading our server to push these boundaries even further. Even our older legacy systems still have dial-up capability, although the efficacy of this still depends on the now rapidly degrading Public Switched Telephone Network (PSTN). BT will be turning this off in 2025, so their interest in maintaining this to the highest standard is diminishing.
In the event that we are unable to resolve the issue remotely, a service visit will be arranged, as long as it is safe to do so.
As for scheduled maintenance, we are now treating each client on a case by case basis. We have a large number of senior citizens as clients and they are less comfortable having someone in the their home, so these and any other client who is similarly pre-disposed to maintaining a strict COVID-19 exclusion zone, can defer their visit until a later date. Of course, reassuringly, they know that should an emergency develop, they can call upon us to provide support to them.