08/03/2023
An excellent article from the DCBN - Domestic Cleaning Business Network regarding expectations from a cleaner, well worth a read.
If you're a homeowner who employs the services of a domestic cleaner, you might be wondering what margin of error is reasonable to expect from them. While machines have acceptable margins of error built-in, cleaners are expected to maintain a high level of cleanliness with limited time and resources.
For instance, a deep clean of a 2 bedroom house can take up to 8 hours to complete, yet cleaners are typically given only 2 hours every 2 weeks to achieve and maintain the same level of cleanliness. During these brief visits, cleaners are expected to wipe down handles, clean visible dirt, dust skirting boards, and vacuum floors, among other tasks.
It's important to understand that achieving perfect results every time can be challenging, even with delicate skills and extensive practice. Despite their best efforts, cleaners may miss a bit of dust in an intricate nook or cranny, leading to payment withholding from the client.
While it's reasonable to expect a certain level of cleanliness from your cleaner, it's important to set realistic expectations and acknowledge the limitations of the cleaning process. For instance, while skirting boards may only receive a quick dusting, they may not be damp wiped during regular cleaning visits.
Similarly, while vacuuming may cover the majority of the floor, it may not be possible to get the nozzle around every edge without dedicating a significant amount of time. Additionally, lifting and dusting every ornament in a room can be time-consuming and may not be practical during regular cleaning visits.
Ultimately, it's important to have open and honest communication with your cleaner about your expectations and limitations. While it's reasonable to expect a certain level of cleanliness, it's important to understand that achieving perfection every time may not be feasible.
By acknowledging the challenges and limitations of the cleaning process and setting realistic expectations, you can help create a positive and productive working relationship with your cleaner that benefits both of you.
