NECCA - North East Contact Centre Awards

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NECCA - North East Contact Centre Awards

Recognising and celebrating excellence in the North East contact centre industry.

09/11/2026

𝗕𝗲𝗵𝗶𝗻𝗱 𝗲𝘃𝗲𝗿𝘆 𝗮𝘄𝗮𝗿𝗱-𝘄𝗶𝗻𝗻𝗶𝗻𝗴 𝗰𝗼𝗻𝘁𝗮𝗰𝘁 𝗰𝗲𝗻𝘁𝗿𝗲 𝗶𝘀 𝗮 𝗴𝗿𝗲𝗮𝘁 𝘁𝗲𝗮𝗺. 𝗕𝘂𝘁 𝗵𝗼𝘄 𝗱𝗼 𝘆𝗼𝘂 𝗯𝘂𝗶𝗹𝗱 𝗼𝗻𝗲?

With just days to go until NECCA 2026, we’re celebrating the people and teams who make our industry so special.

But what does it take to attract, recruit and retain great people?

In our latest guest blog, Georgia Brown from Greenbean, our Headline Sponsor and longstanding NECCA partner, explores why it’s time to rethink recruitment, recognise transferable skills and apply the same thinking to candidate experience as we do to customer experience.

A great read for anyone involved in building successful contact centre teams.

Read the full blog via the link in the comments.

15/10/2026

**𝗔 𝗱𝗮𝘁𝗲 𝗳𝗼𝗿 𝘆𝗼𝘂𝗿 𝗱𝗶𝗮𝗿𝘆: 𝗪𝗵𝗮𝘁 𝗶𝘀 𝗣𝗿𝗲𝗺𝗶𝘂𝗺 𝗩𝗼𝗶𝗰𝗲, 𝗮𝗻𝗱 𝘄𝗵𝘆 𝘀𝗵𝗼𝘂𝗹𝗱 𝘆𝗼𝘂 𝗰𝗮𝗿𝗲?**

Voice remains a big part of the contact centre experience. But what does Premium Voice really mean in 2026, and why does it matter for your contact centre strategy?

Join IRIS Audio Technologies, NECCA and ContactBabel for a breakfast briefing to explore those questions with others from the contact centre community.

Hosted by Chris Jones, it’s a chance to step away from the day-to-day, share ideas and consider what Premium Voice could mean for your operation.

📍Tuesday 17 November 2026
📍8.30 am–12.30 pm
📍Royal Station Hotel, Newcastle

Find out more and book your place using the link in comments below 👇

29/09/2026

𝗖𝗼𝘂𝗹𝗱 𝘆𝗼𝘂𝗿 𝗰𝗼𝗻𝘁𝗮𝗰𝘁 𝗰𝗲𝗻𝘁𝗿𝗲 𝗹𝗶𝗳𝘁 𝘁𝗵𝗲 𝗙𝗼𝗼𝘁𝗯𝗮𝗹𝗹 𝗙𝗶𝘃𝗲𝘀 𝘁𝗿𝗼𝗽𝗵𝘆? ⚽

Our two-time People Centric Organisation of the Year winners, TP, are bringing businesses together for a five-a-side tournament in support of Business Beats Cancer North East.

📍 Goals, Gosforth, Newcastle
📅 Wednesday 4 November
👥 Squads of up to eight players
💷 £500 per team

TP is covering the cost of organising the event, which means 100% of every team entry fee goes to Business Beats Cancer North East to support cancer research here in our region.

You don’t need to be the best team on the pitch to make a difference. Round up your colleagues, represent your contact centre and come along for a great cause.

Register by Thursday 8 October: https://forms.cloud.microsoft/e/Nb8uJuTazC

25/09/2026

We’re proud to be exhibiting at SVL’s biggest event yet at St James’ Park in Newcastle on Thursday 15 October.

SVL has been a long-time supporter of NECCA, so we’re looking forward to joining them for a day of real transformation stories, industry insight and conversations with the contact centre community. There’s a stadium tour included too, and SVL’s evening social will be back.

There’s still time to reserve your **free place**. Register your interest using the link in the comments below.

21/09/2026

Our sponsors are much more than a logo on an award category.

They’re part of the North East contact centre community, and we love sharing the stories behind why they choose to support NECCA.

In our latest guest blog, Suzanne Brennan from SVL Solutions explains why they’re proud to sponsor the Customer Service Team category at the North East Contact Centre Awards 2026, and why brilliant customer service will always come back to people, teamwork and the experience they create together.

And there’s another chance to connect with the SVL team very soon.

On Thursday 15 October, they’re bringing their conference to St James’ Park, Newcastle for a full day of insight, conversation and shared learning, followed by a social gathering in the evening.

A great opportunity for our contact centre community to come together, share ideas and look at what’s next for customer and employee experience.

Read Suzanne’s guest blog here: https://necca.co.uk/post/svl-solutions-sponsors-necca-customer-service-team-2026

You’ll also find the link to find out more and register for the SVL event in the comments below.

A huge thank you to Suzanne and the team at SVL Solutions for continuing to support NECCA and our region’s contact centre community.

18/09/2026

What is 'Premium Voice' and Why You Should Care

We’re delighted to be supporting our valued NECCA sponsor IRIS Audio Technologies for an exclusive Breakfast Briefing here in Newcastle this October.

In association with NECCA and our research partner, ContactBabel, the morning will bring together senior leaders from across CX, operations, compliance and technology to explore what Premium Voice really means and, importantly, why it matters for your contact centre strategy.

Hosted by Chris Jones from IRIS, with insights from Steve Morrell of ContactBabel, expect:

✅ Expert insight and the latest industry thinking
✅ Peer-led breakout discussions
✅ Live technology demos
✅ Practical takeaways to bring back into your business
✅ Plenty of opportunity to connect with others from across the industry over breakfast

📅 Tuesday 13 October 2026
⏰ 8.30am – 12.30pm
📍 Royal Station Hotel, Newcastle

Places are limited, so if voice technology, customer experience and the future of contact centre communications are on your agenda, this is one for the diary.

We’re proud to work with partners like IRIS who not only support the NECCA Awards, but bring insight, expertise and opportunities like this to our wider contact centre community.

Register your place by following the booking link in the comments below.👇

15/09/2026

WE GOT ONE WRONG… OOPS! 🙈

Just like the brilliant people working across our contact centres, we’re human too. And occasionally, despite all the checking and double-checking, we make a mistake.

When we announced our NECCA 2026 Individual Stars finalists, we were delighted to include James Towning, shortlisted for Service Star.

There was just one small problem… we got the name of his organisation wrong. 🤦♀️

So, rather than quietly correcting it, we thought James deserved a post all of his own.

A huge congratulations to James Towning of Northern Powergrid on making the NECCA 2026 shortlist for Service Star. A fantastic achievement and one you absolutely deserve.

And from Team NECCA, sorry for the mix-up!

The full and now corrected NECCA 2026 shortlist is available to view on our website at necca.co.uk/shortlist.

And if you’re joining us to celebrate on Thursday 12 November at The Fed, now is the time to secure your place.

Tables of 10: £1,250 + VAT
Individual seats: £140 + VAT

Priority will be given to full table bookings and, once we’re sold out, we’re sold out.

Congratulations again to everyone shortlisted. We can’t wait to celebrate with you in November.

11/09/2026

AND FINALLY… OUR NECCA 2026 SHORTLIST IS COMPLETE!

👏We’ve celebrated our Individual Stars.
👏We’ve recognised our Awesome Teams.

And now it’s time to reveal the organisations creating the cultures, experiences and environments where brilliant people and teams can thrive.

We’re delighted to announce our NECCA 2026 Outstanding Organisations shortlist.

A huge congratulations to every organisation recognised. From putting people and customers at the heart of what they do, to transformation, partnerships and some of the very best contact centre operations in our region, making this shortlist is an achievement to be proud of.

And with that, our NECCA 2026 shortlist is complete!

Congratulations to every individual, team and organisation shortlisted this year. We can’t wait to bring you all together on Thursday 12 November at The Fed to celebrate what makes the North East contact centre community so special.

We’d also like to thank the sponsors supporting our Outstanding Organisations categories, Sunderland City Council, Invest North East England and the CCMA | Contact Centre Management Association, and a huge thank you to our headline sponsor Greenbean, whose continued support helps make this prestigious awards programme possible.

So, now you know who’s shortlisted, there’s just one thing left to do…

Who’s going to be on your table when those winners are announced?

Finalists, supporters, colleagues and friends, get your tables booked and join us for the biggest night in the NECCA calendar.

The shortlist is confirmed. Next stop… Awards Night! 🏆

11/09/2026

NOW IT’S TIME TO CELEBRATE OUR AWESOME TEAMS! 👏

We’ve revealed our Individual Stars, and now it’s time to turn the spotlight on the teams who make great things happen every single day.

Behind every brilliant customer experience, every improvement, every challenge overcome and every success story, there’s a team pulling together, supporting one another and delivering when it matters most.

We’re delighted to announce the NECCA 2026 Awesome Teams shortlist.

A huge congratulations to every team recognised this year. With such a strong standard of entries from across the North East, making the shortlist is a fantastic achievement and one worth celebrating together.

If you spot your team, a client, partner or familiar organisation on the list, give them a shout-out and help us celebrate their success.

And if your team has made the shortlist, there’s only one question left…

How many of you are going to be around that table on Awards Night?

NECCA Awards Night takes place on Thursday 12 November at The Fed, bringing together our region’s contact centre community for one of the biggest celebrations of the year.

We’d also like to thank the sponsors of our Awesome Teams categories, whose support helps make this prestigious awards programme possible: ResQ, Boost and SVL Solutions.

Finalists, get the team together and get your tables booked. You’ve earned the chance to celebrate this one properly. 🏆

Next up… our Outstanding Organisations.

11/09/2026

THE WAIT IS OVER… THE NECCA 2026 SHORTLIST STARTS HERE! 🌟
After weeks of reading, scoring, debating and some very tough decisions, our judges have completed the first stage of the NECCA 2026 judging process.

With entries from contact centres across the North East, narrowing them down hasn't been easy. But the scores are in, the shortlist is confirmed, and we can finally start sharing the names!

First up, we’re celebrating our Individual Stars. The brilliant people making their mark across our industry, from newcomers and rising stars to team leaders, managers and inspirational leaders.

A huge congratulations to our NECCA 2026 Individual Stars finalists.

If you see your name, a colleague, client or someone you know on that list, give them a shout-out. Making the NECCA shortlist is an achievement in itself and deserves celebrating.

And if you've made the shortlist, there’s another important decision to make…

Who’s going to be sitting around your table cheering you on?

NECCA Awards Night takes place on Thursday 12 November at The Fed, bringing our contact centre community together for one of the year's biggest celebrations.

We'd like to also take this opportunity to thank the sponsors of our Individual Stars categories; their support makes this highly prestigious awards programme possible. Greenbean, The Forum, IRIS Audio Technologies, ResQ, Betr Outsourcing, and Route 101 Ltd.

Finalists, get your teams together and get those tables booked. You’re going to want your biggest supporters in the room when those envelopes are opened! 🏆

Next up… our Awesome Teams.

Address

Evolve Business Centre
Houghton Le Spring
DH45QY

Website

http://www.necca.co.uk/

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