Pacifica Ltd

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Pacifica Ltd We have over 240 skilled white goods engineers on our team, ensuring expert service and efficient management every step of the way 🔧

Pacifica Group

We control and manage an expert workforce of over 240 directly-employed white goods engineers. Technical expertise gained over many years, combined with a highly effective engineer management structure, has helped us become one of the largest and most-trusted appliance engineer workforces in the UK. Overview

Working primarily with manufacturers, insurance companies and retailers, we are able to deliver service and support solutions with UK-wide coverage that enhances and consolidates the brand reputations of our partners. Field-based and branded services
These services are trusted by some of the world’s leading manufacturers due to our attention to detail and thorough approach. These services include:
• Specific training for each brand
• Uniform and ID Cards
• Continuous Improvement process through field audits
• Professional training from our in-house City & Guilds Assured engineer training
academy
• Vehicle tracking and behaviour monitoring
• Specialist route planning team
• Extensive field management support
• In-house software providing real-time updating
• Disclosure and barring service DBS (CRB) checked
• Manufacturer approved
• Large UK-based Customer Contact Centre
• Worldwide supply chain ensuring availability of spares parts required for the job


Training with our Repair Academy

The future of our industry is important to us and our clients. In 2015, we set up the Repair Academy to nurture and train young engineers. Our facilities include classrooms and a training kitchen/workshop which features a number of free-standing and integrated products. Green Credentials

Sustainability forms an integral part of our business strategy and increases our efforts to reach net zero. The business has published its plan to become operationally net-zero by 2030. https://www.pacifica.co.uk/responsibility/reducing-our-impact/

Last week, Training Academy Liaison Officer Dave Anderson donated 200 items to his chosen charity, Amble Food Bank, supp...
14/10/2026

Last week, Training Academy Liaison Officer Dave Anderson donated 200 items to his chosen charity, Amble Food Bank, supporting our ongoing commitment to distribute nearly 10,000 items to food banks across the UK over the coming year.

A huge thank you to Dave for volunteering his time, and to the team at Amble Foodbank for their continued dedication to the community.

13/10/2026

Wow! What a fabulous donation again from Pacifica Ltd! We are thrilled that you chose us as your charity this month and very kindly donated an amazing 200 food items to Amble Food Bank! This will make such a difference to our stocks. Thank you so much for your continued support. We really do appreciate this 💜🥰💜

Join the UK's Leading Appliance Repair Experts!Are you a skilled White Goods Engineer looking for your next career move?...
13/10/2026

Join the UK's Leading Appliance Repair Experts!

Are you a skilled White Goods Engineer looking for your next career move? Pacifica, the UK's leading appliance repair company, is looking for talented professionals to join our team.

We service over 350,000 appliances annually with a team of more than 250 engineers. We have open positions across the UK.

Ready to launch your career with us?

Apply today at [email protected].

We are incredibly excited to be heading to London this Thursday for the ERT Awards 2026! 🏆The Pacifica team is proud to ...
12/10/2026

We are incredibly excited to be heading to London this Thursday for the ERT Awards 2026! 🏆

The Pacifica team is proud to be a finalist in not one, but three fantastic categories:

⭐ Best Manufacturer / Supplier Sustainability Initiative
⭐ Best Industry Training Provider
⭐ Best Industry Service and Support Provider

Being recognised for sustainability, training, and service excellence is a strong testament to our teams' dedication, expertise, and hard work across the business.

Good luck to all the finalists—we are looking forward to celebrating the best of the industry and catching up with many of you on Thursday!

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Our commitment to sustainability is ongoing. Our solar panels at our Head Office and Warehouse continue to play a crucia...
09/10/2026

Our commitment to sustainability is ongoing. Our solar panels at our Head Office and Warehouse continue to play a crucial role in our mission to achieve net-zero carbon by 2035.

By generating clean, renewable energy, these systems help us significantly reduce our daily environmental impact. It's a key part of how we're doing business and a reflection of our ESG commitments.

09/10/2026

We are proud to spotlight the expertise behind Pacifica Local Cardiff: Franchise Partner Rhys Pring

Rhys Pring launched Pacifica Local Cardiff in August 2026, bringing years of experience in hands-on technical roles and customer service to his new business. With a background that developed both his problem-solving ability and his skill with customers, Rhys was ready to put that experience into building something of his own.

The opportunity to run an independent business while having the backing of an established national brand was a key attraction. Pacifica Local gave him the balance he was looking for — control over his own schedule and direction, with access to experienced support whenever needed.

Enquire how Pacifica Local supports new business owners: https://pacificalocal.co.uk/nextsteps

Learn More about Pacifica Local Cardiff: https://www.pacificalocal-cardiff.co.uk/

Pacifica excels in appliance repairs and consistently delivers excellence! Read this Trustpilot review to understand why...
06/10/2026

Pacifica excels in appliance repairs and consistently delivers excellence! Read this Trustpilot review to understand why our history is marked with customer satisfaction!

Check out our reviews @ https://buff.ly/3wVSxv9

28/09/2026

We are incredibly proud to announce that Pacifica Local has been featured in Franchise World Magazine!

Being recognised by a leading voice in the global franchise industry is a significant milestone for our network. It is a true testament to the dedication of our team and the continued success of our local franchisees, who bring the Pacifica standard to life every day.

Curious to see why we are making waves in the franchise world?

Read our full feature on page 22 of the Autumn 2026 edition: https://www.franchiseworld.co.uk/read-the-latest-issue-of-franchise-world-magazine-autumn-2026/

24/09/2026

Your home appliances work hard for you, so why not return the favour? A little bit of love goes a long way in preventing breakdowns and keeping your energy bills down.

Check out these top tips from your local Pacifica Local team:

1️ lean the Seals: Wipe your fridge and washing machine door seals regularly. It prevents leaks and keeps them airtight.
2️ The "Service Wash": Run your washing machine on its hottest cycle once a month to clear out limescale.
3️ Vacuum the Coils: Gently vacuum the dust off the back of your fridge every few months. It helps it run cooler and last longer.

Got a bigger issue? Some things are best left to the pros. If your appliance is acting up, your local Pacifica expert is ready to help!

👉 Enquire how Pacifica Local supports new business owners: https://pacificalocal.co.uk/nextsteps

Learn more about Pacifica Local: https://pacificalocal.co.uk/

21/09/2026

Start a career with a bit more structure and support!

By becoming a Pacifica Local franchise, you’re stepping into a market where the work is constant and the earning potential is driven by genuine local need. We provide the brand backing; you provide the service that keeps your community moving.
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👉 Enquire how Pacifica Local supports new business owners: https://pacificalocal.co.uk/nextsteps

Learn more about Pacifica Local: https://pacificalocal.co.uk/

Address

The Venter Building
Houghton Le Spring
DH45RA

Opening Hours

Monday 9am - 8pm
Tuesday 9am - 8pm
Wednesday 9am - 8pm
Thursday 9am - 8pm
Friday 9am - 8pm
Saturday 10am - 4pm
Sunday 10am - 4pm

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