Pacifica Group
We control and manage an expert workforce of over 240 directly-employed white goods engineers. Technical expertise gained over many years, combined with a highly effective engineer management structure, has helped us become one of the largest and most-trusted appliance engineer workforces in the UK. Overview
Working primarily with manufacturers, insurance companies and retailers,
we are able to deliver service and support solutions with UK-wide coverage that enhances and consolidates the brand reputations of our partners. Field-based and branded services
These services are trusted by some of the world’s leading manufacturers due to our attention to detail and thorough approach. These services include:
• Specific training for each brand
• Uniform and ID Cards
• Continuous Improvement process through field audits
• Professional training from our in-house City & Guilds Assured engineer training
academy
• Vehicle tracking and behaviour monitoring
• Specialist route planning team
• Extensive field management support
• In-house software providing real-time updating
• Disclosure and barring service DBS (CRB) checked
• Manufacturer approved
• Large UK-based Customer Contact Centre
• Worldwide supply chain ensuring availability of spares parts required for the job
Training with our Repair Academy
The future of our industry is important to us and our clients. In 2015, we set up the Repair Academy to nurture and train young engineers. Our facilities include classrooms and a training kitchen/workshop which features a number of free-standing and integrated products. Green Credentials
Sustainability forms an integral part of our business strategy and increases our efforts to reach net zero. The business has published its plan to become operationally net-zero by 2030. https://www.pacifica.co.uk/responsibility/reducing-our-impact/
