Pacifica Ltd

Pacifica Ltd We have over 240 skilled white goods engineers on our team, ensuring expert service and efficient management every step of the way 🔧

Pacifica Group

We control and manage an expert workforce of over 240 directly-employed white goods engineers. Technical expertise gained over many years, combined with a highly effective engineer management structure, has helped us become one of the largest and most-trusted appliance engineer workforces in the UK. Overview

Working primarily with manufacturers, insurance companies and retailers,

we are able to deliver service and support solutions with UK-wide coverage that enhances and consolidates the brand reputations of our partners. Field-based and branded services
These services are trusted by some of the world’s leading manufacturers due to our attention to detail and thorough approach. These services include:
• Specific training for each brand
• Uniform and ID Cards
• Continuous Improvement process through field audits
• Professional training from our in-house City & Guilds Assured engineer training
academy
• Vehicle tracking and behaviour monitoring
• Specialist route planning team
• Extensive field management support
• In-house software providing real-time updating
• Disclosure and barring service DBS (CRB) checked
• Manufacturer approved
• Large UK-based Customer Contact Centre
• Worldwide supply chain ensuring availability of spares parts required for the job


Training with our Repair Academy

The future of our industry is important to us and our clients. In 2015, we set up the Repair Academy to nurture and train young engineers. Our facilities include classrooms and a training kitchen/workshop which features a number of free-standing and integrated products. Green Credentials

Sustainability forms an integral part of our business strategy and increases our efforts to reach net zero. The business has published its plan to become operationally net-zero by 2030. https://www.pacifica.co.uk/responsibility/reducing-our-impact/

04/06/2026

Our Chief People Officer (Vikki Weston’s) ride-along series is giving us an unfiltered look into the daily working environments of our engineers. In Part 6, we dive into the digital tools our team relies on. From snapping pre-repair photos to handling emails on the go, see how our engineers manage their entire workload straight from their tablets.

Watch the clip to see the tech in action, and don't miss Part 7!

03/06/2026

Most people don't realise that the average UK household now keeps their large appliances for between 10 and 15 years. Across our 26 million homes, that adds up to a massive number of washing machines, ovens, and fridges that will eventually need a professional hand to keep them running.

With over 170 million appliances currently out of their initial warranty, the need for a repair service people can trust has never been higher. At Pacifica Local, we help our franchise partners turn that demand into a thriving business. From technical training to ongoing business support, we give you everything you need to provide an essential service to your local community with total confidence.

👉 Enquire how Pacifica Local supports new business owners: https://pacificalocal.co.uk/nextsteps

Learn more about Pacifica Local: https://pacificalocal.co.uk/

Join the UK's Leading Appliance Repair Experts!Are you a skilled White Goods Engineer looking for your next career move?...
03/06/2026

Join the UK's Leading Appliance Repair Experts!

Are you a skilled White Goods Engineer looking for your next career move? Pacifica, the UK's leading appliance repair company, is looking for talented professionals to join our team.

We service over 350,000 appliances annually with a team of more than 250 engineers. We have open positions across the UK.

Ready to launch your career with us?

Apply today at [email protected].

02/06/2026

Getting a first-hand look at our engineers' routines is key to understanding what they need to succeed. Part 5 is all about safety and preparation. Watch as one of our team members performs a standard earth loop impedance test and discusses the top-tier kit provided to keep everyone working safely and efficiently.

Check out the video below, and stay tuned for Part 6!

Pacifica excels in appliance repairs and consistently delivers excellence! Read this Trustpilot review to understand why...
01/06/2026

Pacifica excels in appliance repairs and consistently delivers excellence! Read this Trustpilot review to understand why our history is marked with customer satisfaction!

Check out our reviews @ https://buff.ly/3wVSxv9

29/05/2026

What does a day in the life of our field engineers really look like? Our Chief People Officer (CPO) went out on the road to find out! In Part 4, we look at the power of first impressions. From polite introductions to immediately popping on shoe covers, see how our engineers build instant trust the moment a customer opens the front door.

Hit play to see how we prioritise respect in the home, and watch out for Part 5 coming soon!

27/05/2026

We are proud to spotlight the expertise behind Pacifica Local Wirral, Franchise Partner, Dean Pitot.

Dean Pitot’s journey from Mauritius and global business ventures to leading Pacifica Local Wirral shows his true drive to build something meaningful in his new UK community.

With over 25 years of entrepreneurial experience, he embraced Pacifica Local’s practical training and support—even without prior experience in the sector—to launch a business he’s genuinely proud of. We are thrilled to have him supporting households across the Wirral.

Please join us in celebrating Dean's hard work and welcoming him to the team!

👉 Enquire how Pacifica Local supports new business owners: https://pacificalocal.co.uk/nextsteps

Learn More about Pacifica Local: https://pacificalocal.co.uk/

Huge congratulations to Vikki Weston on her promotion to Chief People Officer at Pacifica Vikki has been part of the Pac...
22/05/2026

Huge congratulations to Vikki Weston on her promotion to Chief People Officer at Pacifica

Vikki has been part of the Pacifica journey for more than 13 years and now steps into a newly created C-suite role focused on people, culture, employee engagement and leadership development across the business.

Her new role will help ensure Pacifica continues building a positive, supportive workplace where colleagues feel valued, listened to and equipped to deliver the highest standards of service for customers across the UK.

A fantastic and well-deserved achievement, congratulations, Vikki!

Address

The Venter Building
Houghton Le Spring
DH45RA

Opening Hours

Monday 9am - 8pm
Tuesday 9am - 8pm
Wednesday 9am - 8pm
Thursday 9am - 8pm
Friday 9am - 8pm
Saturday 10am - 4pm
Sunday 10am - 4pm

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