No Nonsense Repairs

21/10/2022

No Nonsense Repairs is a family run company which specialises in repairing all white and brown goods (gas appliances excluded). We do all repairs in your own home and our labour fee for an hour is only £35. On yell.com we have over 500 5* reviews which we feel shows our commitment to providing an honest, affordable and friendly service to our customers. Please contact us should you require any advice or guidance regarding a repair to your TV or household appliance, we’ll be delighted to help.

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20/06/2018

Here at No Nonsense Repairs we love our job and our customers. However, some of the things we hear do make us laugh and we hope you will find them funny too.

Customer: hello, my TV is broken, I’ve googled it and apparently it needs new capacitators so can you fix them?
Engineer: well it’s capacitors sir and we need more information before we can diagnose the fault
Customer: I just told you I’ve googled it
Engineer: I understand however forum entries can be written by anyone, it’s unlikely that any of them are qualified engineers
Customer: oh just forget it, if you don’t trust google then what’s the point?! There’s a YouTube video with it, I’ll just do it myself....

Customer: do you fix washing machines in tollcross?
Engineer: yes we do, what seems to be the problem?
Customer: a spider was on my jacket and I put it in the washing machine, now I can’t use the washing machine until someone takes out the spider
Engineer: I’m sorry but we don’t deal with those kinds of problems but thanks for your call

Customer: can you fix my TV
Engineer: of course, if you tell me where you live I can book the job in for Monday
Customer: Monday??? You can’t do tonight???
Engineer: it’s 8:30pm on a Saturday sir, most companies wouldn’t even answer the phone at this time but we aim to be contactable for our customers as much as is reasonably practical
Customer: so why can’t you fix it tonight?
Engineer: your 30 miles each way, I am not arriving at a house at 9:30pm on a Saturday night to fix a TV I’m sorry but I am spending time with my family
Customer: I’m sure they won’t mind just come fix it just now for me
Engineer: when did it break sir?
Customer: about 10 days ago........

No customers have been harmed in the writing of this post*

02/05/2018

Here at No Nonsense Repairs we love our job and our customers. However, some of the things we hear do make us laugh and we hope you will find them funny too.

Customer: Can you come out to look at my cooker it isn’t working
Engineer: of course, is it electric? We cannot work with gas appliances because we are not gas registered
Customer: that’s fine it’s electric
Engineer: visits customer to find the problem exists on the ‘gas’ hob. Sir you said it was an electric cooker
Customer: it’s half electric
Engineer: but the faulty part is gas
Customer: so your not fixing it then?

Customer: can I have an appointment today please?
Engineer: we’ll certainly do our best sir, what’s your availability?
Customer: I’m at home from 10-11am, then I am out until 3pm, I’ll be home for an hour or so then I’m heading out for the night after that.
Engineer: sir we cannot guarantee that we will be able to visit you between 10-11am or between 3-4pm, it’s too specific and if traffic works against us we could miss you
Customer: for goodness sake I’m not asking you for much I can’t possible be more available!
Engineer: you are available for an hour at two different times of the day and you live 30 miles from our office
Customer: exactly! See you at 10am

Customer: why didn’t you phone me yesterday???? Engineer: sir this is an insurance job which I received this morning
Customer: so why didn’t you phone me yesterday?
Engineer: Because I only received the job this morning, I didn’t know that it existed yesterday
Customer: that’s a poor excuse and you know it

Customer: I want an insurance report done, how much is that?
Engineer: £45 sir, £35 for us to visit and diagnose the problem then an additional £10 for us to write a report and send 2 copies, one for your records and one for your insurance company
Customer: ok and what’s the discount on that?
Engineer: we cannot offer you a discount sir, we are already very competitively priced
Customer: ok so what discount are you offering?
Engineer: sir there will be no discount
Customer: ok so £10 discount
Engineer: sir this is not a shop, we do not do discounts because we are already priced very fairly
Customer: ok £10 discount is fine I’ll take that
Engineer: sir we are a professional company providing you with a very professional and comprehensive service. We also recommend within our letter than the insurance company refunds you the £45 that you will spend getting the call out and subsequent report from us
Customer: ok so you’ll do the whole thing for £35?

*No customers have been harmed in the writing of this post*

12/04/2018

Here at No Nonsense Repairs we love our job and our customers. However, some of the things we hear do make us laugh and we hope you will find them funny too!

Engineer: ok and where are you phoning from?
Customer: I’m just standing at the front window in my lounge
Engineer: no sir I meant where do you live?
Customer: I told you, the house I’m phoning from!

Customer: TV is completely dead, no sound, no picture, no lights
Engineer: offers a telephone diagnosis and quote, then books the job in
Engineer arrives later that day to fix the TV
Engineer: sir your TV is not faulty, it only works if you plug it in

Customer: is this the council?
Engineer: sorry but this is a repair company
Customer: not Northampton council?
Engineer: definitely not, this is a repair company in Scotland
Customer: have you got the number for the council
Engineer: no sorry we’re in Scotland
Customer: so your not getting me the number??

Customer: you advertise a £35 labour charge for the first hour
Engineer: that is correct sir
Customer: so how much does it cost for an hour?

Customer: what’s wrong with my TV
Engineer: I’m sorry but I am unsure at the moment
Customer: I thought you fixed TV’s?
Engineer: we do but I need a make, model and fault to do a diagnosis
Customer: how do I know what’s wrong with it that’s why I phoned you

Customer: my TV isn’t working
Engineer: what make and model is it?
Customer: it’s big and white

*no customers have been harmed in the writing of this post*

06/02/2018

Friendly, family run TV and domestic appliance repair service 😁

28/09/2015

Our newest engineer here at No Nonsense Repairs, he seems to really know his stuff! :)

27/08/2015

We are incredibly proud and humbled to share that we have just received our 29th 5 star review on our yell.com page! Thank you to all of our customers, past, present & future :)

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23/06/2015

No nonsense repairs are committed to providing a personal, professional and affordable repair service. We offer evening and weekend repairs at no extra cost! (although a strong cup of black coffee is always welcome). We believe that we provide an honest, affordable and efficient service which is backed up by no nonsense repairs currently having 25 5 star reviews on yell.com! Please contact us today for all of your television and white goods repairs.