Business Support Specialist | Helping small businesses with complaints handling, payment disputes, team support, team management, onboarding & SOPs | Saving time, protecting revenue & keeping clients happy. For the past 3 years, I’ve worked closely with Dr Tim Pearce, one of the UK’s leading aesthetics educators, managing operations, onboarding, recruitment, SOPs, client experience, and complaints
handling. A big part of my role was managing payment disputes through Stripe, where I:
Gathered evidence and built counterclaims
Communicated directly with customers to resolve disputes before escalation
Collaborated with tech teams to create SOPs and plugins that proved legitimate purchases (e.g. subscriptions, memberships, payment plans)
Implemented preventative measures such as evidencing terms of sale acceptance and using Apple Pay fingerprint verification
Developed strategies that successfully reduced dispute volumes and loss rates
While my hands-on expertise is with Stripe, the same principles apply across platforms such as PayPal, Klarna, GoCardless, Square, and Shopify Payments – and I’m quick to adapt my skills to suit different systems. Today, I help small businesses and professionals who need reliable support with:
Client care & complaints handling
Payment dispute management & revenue protection
Team support, recruitment & onboarding
SOPs & process improvement
General operations & admin support
If you’re a business owner losing time (or money) to admin, disputes, or client issues, I can help you stay organised, protect your revenue, and improve the way your business runs.
📩 Message me today to chat about flexible support or one-off packages. Whether it’s paperwork, compliance, or streamlining daily operations, I’m here to help your business thrive.
