Avanti Virtual Assistance

Avanti Virtual Assistance Hi, I’m Joanne, Business Support Specialist with over 17 years’ experience in administration, operations, team management, and customer service.

Business Support Specialist | Helping small businesses with complaints handling, payment disputes, team support, team management, onboarding & SOPs | Saving time, protecting revenue & keeping clients happy. For the past 3 years, I’ve worked closely with Dr Tim Pearce, one of the UK’s leading aesthetics educators, managing operations, onboarding, recruitment, SOPs, client experience, and complaints

handling. A big part of my role was managing payment disputes through Stripe, where I:

Gathered evidence and built counterclaims

Communicated directly with customers to resolve disputes before escalation

Collaborated with tech teams to create SOPs and plugins that proved legitimate purchases (e.g. subscriptions, memberships, payment plans)

Implemented preventative measures such as evidencing terms of sale acceptance and using Apple Pay fingerprint verification

Developed strategies that successfully reduced dispute volumes and loss rates

While my hands-on expertise is with Stripe, the same principles apply across platforms such as PayPal, Klarna, GoCardless, Square, and Shopify Payments – and I’m quick to adapt my skills to suit different systems. Today, I help small businesses and professionals who need reliable support with:

Client care & complaints handling

Payment dispute management & revenue protection

Team support, recruitment & onboarding

SOPs & process improvement

General operations & admin support

If you’re a business owner losing time (or money) to admin, disputes, or client issues, I can help you stay organised, protect your revenue, and improve the way your business runs.

📩 Message me today to chat about flexible support or one-off packages. Whether it’s paperwork, compliance, or streamlining daily operations, I’m here to help your business thrive.

✨Struggling to stay consistent on social media?✨I get it!When you’re running a business, creating posts, replying to com...
18/09/2025

✨Struggling to stay consistent on social media?✨

I get it!
When you’re running a business, creating posts, replying to comments, and keeping up with scheduling often slips to the bottom of the list, but social media is where your customers are, and showing up regularly really does make a difference.

That’s why I’ve put together 3 simple, affordable packages to take the pressure off:

🌱 Starter – £99
✔️ 3 branded Canva templates
✔️ 2 captions written for you

🌿 Growth – £199
✔️ 6 Canva templates
✔️ 4 posts written
✔️ Scheduling support (FB/IG)

🌳 Visibility – £299
✔️ 10 Canva templates
✔️ 6 posts written
✔️ Scheduling support (FB/IG)
✔️ Basic insights reporting

It’s a quick turnaround, easy to get started, and designed to give you more time back while your socials keep ticking over.

👉 Message me today to grab a slot.

✨ Feeling buried in admin? ✨For many small business owners, it’s not the big tasks that slow you down, it’s the endless ...
13/09/2025

✨ Feeling buried in admin? ✨

For many small business owners, it’s not the big tasks that slow you down, it’s the endless little ones.

Emails, forms, chasing invoices, keeping on top of processes... it all adds up and keeps you away from growing your business.

That’s where I can step in.
I offer a low-cost admin support package designed to take those day-to-day tangles off your plate.

✅ Inbox & diary tidy-ups
✅ Simple process checklists (SOPs)
✅ Customer queries & follow-ups
✅ Data entry & organisation

It’s a small investment, but it can be a game changer, freeing your headspace so you can focus on clients, growth, and the parts of your business you actually enjoy.

👉 If you’ve been putting admin off (again), drop me a message today!
I’ve got space for one or two small business owners this month.

Earlier this week I shared that I’ve got 2 slots available this month to support small businesses — a few people asked m...
05/09/2025

Earlier this week I shared that I’ve got 2 slots available this month to support small businesses — a few people asked me what a slot actually looks like.

Here’s a quick breakdown 👇

✨ Customer Support – complaints handling, professional responses, review management
💳 Disputes & Revenue Protection – Stripe/PayPal/Klarna disputes, evidence gathering, chargeback defence
🗂️ Admin & Operations – general admin tasks, SOPs, workflow improvements
👥 Team Support – onboarding, training, mentoring, hands-on cover in busy periods

Each slot is tailored to what your business needs most — whether that’s a one-off project or ongoing support for the month.

💰 From £30/hour, with fixed-price packages also available.

📩 If you’d like to grab one of these slots, just message me — once they’re gone, they’re gone.

✨ I’ve got 2 slots available this month to support small businesses who need an extra pair of hands.If you’re feeling ov...
03/09/2025

✨ I’ve got 2 slots available this month to support small businesses who need an extra pair of hands.

If you’re feeling overwhelmed by…
❌ Customer complaints
❌ Stripe or payment disputes
❌ Day-to-day admin tasks
❌ Team or operations challenges

…this is where I can step in.

With over 17 years’ experience in operations, customer support, and admin management, I help businesses protect their reputation, stay organised, and free up time for the things that really matter.

📩 Message me today to grab one of these slots — once they’re gone, they’re gone!

📝 Messy processes = messy outcomes.It’s not always obvious, but unclear systems and processes can cost a business far mo...
01/09/2025

📝 Messy processes = messy outcomes.

It’s not always obvious, but unclear systems and processes can cost a business far more than time.

They can lead to:
❌ Missed deadlines
❌ Frustrated customers
❌ Overloaded staff
❌ Costly mistakes

The good news?
With clear Standard Operating Procedures (SOPs) and streamlined workflows, you can:
✔️ Save time
✔️ Improve client experience
✔️ Support your team
✔️ Reduce errors

This is one of my favourite areas to help businesses with — because when processes are clear, everything else runs smoother.

👉 Have you ever felt the impact of a “messy process” in your business?

🌊 Weekends in Cornwall = sandy shoes, rock pools, and trying to keep up with my youngest, who has more energy than I do!...
30/08/2025

🌊 Weekends in Cornwall = sandy shoes, rock pools, and trying to keep up with my youngest, who has more energy than I do!

As a mum of 4 and grandmother of 3, life is never boring – and it’s taught me the same skills I use in business:
✔️ Patience
✔️ Problem-solving
✔️ Adapting to new challenges every day

Whether it’s parenting or supporting small businesses, I’ve learned it’s not about things running perfectly – it’s about finding solutions and keeping moving forward.

💡 How are you spending your weekend?

29/08/2025

💬 Client Testimonial – Dr Tim Pearce Ltd ✨

I’m so grateful for this testimonial from Miranda Pearce, Director at Dr Tim Pearce Ltd.

For over 3 years, I supported their business across:
✔️ Complaints handling & client care
✔️ Stripe dispute management & revenue protection
✔️ Recruitment, onboarding & team support
✔️ Operations & SOPs

Feedback like this reminds me why I love supporting businesses — helping them run smoother, protecting their revenue, and improving client experiences.

👉 If your business could use this kind of support, let’s chat.

👥 Bringing new team members on board should be exciting – not stressful.But without a clear process, onboarding can quic...
29/08/2025

👥 Bringing new team members on board should be exciting – not stressful.

But without a clear process, onboarding can quickly turn into:
❌ Missed contracts
❌ Confused new starters
❌ Inconsistent training

Over the years, I’ve created onboarding systems that make sure new hires feel supported from day one – with welcome packs, checklists, and clear processes that keep everything on track.

👉 A strong start doesn’t just help the new hire – it helps the whole business thrive.

📩 If you’ve got a new team member starting soon and want to make it smoother, message me about my Onboarding & Team Support Pack (£150).

Did you know? Businesses that handle complaints well are more likely to keep clients than those who never receive a comp...
28/08/2025

Did you know? Businesses that handle complaints well are more likely to keep clients than those who never receive a complaint at all.

👉 If complaints are draining your time or stressing you out, let me take that weight off your shoulders.

📩 Message me today to chat about flexible support.





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