27/05/2019
Tender Alert!
Contact Centre Telephony
Value of contract
£163k
Published date
09 May 2019
Closing date
30 May 2019
Description
Our global customer service function consists of circa 1,000 staff based in offices in over 100 countries. Our UK contact centre is the organisation's flagship customer service operation, and handles enquiries via telephone, e-mail, web-form and social media channels, using Salesforce CRM. It consists of 20 staff in total - 15 Advisors, 3 Team Leaders and 1 Contact Centre Manager, plus the Global Customer Contact Manager.
In order to facilitate flexible working and ensure systems integration, we are looking to procure a cloud-based, soft phone telephony solution and associated management software of that telephony solution for use in a contact centre environment, removing the need for traditional hardware such as on-site servers and desk-based phones. We do not wish to purchase any other elements of contact centre channel management platforms. This solution will be piloted in the UK contact centre and, subject to a successful and satisfactory pilot, will be rolled out further across the network.
Attachments
Bidders will be required to register on British Council`s e-Tendering portal In-Tend hosted at https://in-tendhost.co.uk/britishcouncil in order to take part in the tender process.
Dog Bin and Litter Bin Waste Collection and Disposal
Value of contract
£25k
Published date
09 May 2019
Closing date
31 May 2019
Re: Dog bin and Litter Bin Waste Collection Contract
You are invited to tender for the above Dog Bin and Litter Bin Waste Collection Contract commencing 1st November 2019 to 31st October 2022, in accordance with the enclosed Tender Documents:
(a) Instructions to Tender
(b) General Conditions of Contract
(c) Bill of Quantities (Payment Formula)
(d) Business Evaluation Document
(e) Form of Tender
(f) CP2019 Dog Bin & Litter Bin Waste Collection
Tenders are to be submitted strictly on the basis of the terms and conditions set out in this invitation and accompanying documents. The completed Form of Tender is to be delivered or sent by post to reach the offices of Campbell Park Parish Council not later than 12 noon on 31st May 2019.
If you have any questions relating to the tender, please email them to [email protected].
Attachments
Instructions to Tender
Instructions to Tenderers.doc
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