Dealist Solutions, London (2026)

16/09/2020

Which cryptocurrency to buy?

Which cryptocurrency to buy in order to profitably invest your funds? Which coin or token will be more profitable over the coming months/years? And how not to lose, but to increase your income?

Surely these questions are being asked by many people at the very beginning. Indeed, during the last 10 years, the crypto market has experienced both huge ups (in December 2017 - BTC jumped to $20,000) and huge downs (in September 2018, the same BTC plunged to $3,000). So how not to go wrong and where is the best place to invest to?

Of course, there are top popular coins that have been around for a long time and are in demand. These are BTC (Bitcoin), ETH (Etherium), XRP (Ripple), LTC (Litecoin), TRX (Tron) and a few more. The exchange rate of these currencies is stable and resistant to fluctuations, but how it will be in the long term depends on many factors. After the news that the United States was no longer cooperating with China, the price of Bitcoin fell sharply in the summer of 2019. But at the same time, after other political changes, when the price of gold and oil began to fall, the Bitcoin rate began to rise again.

It is impossible to predict what exactly will happen tomorrow and whether the price will rise or fall. Traders constantly analyze the market - 24/7, but, even though, their expectations and plans do not always give a 100% guarantee of success.

Cryptocurrency is an amazing thing. Every day new ideas and projects on Blockchain technology are created. Having invested in a good worthwhile startup at the ICO stage (when tokens are just issued and funds are being raised for the development of a project idea), you can get a lot after its implementation. You can also go bust if something goes wrong and the project "does not work out".

Working as a Customer support on cryptocurrency exchanges, the Dealist Solutions team has repeatedly witnessed this kind of ups and downs, successful and promising projects and just scams. Good traders have come to our exchanges and remain there to this day, inexperienced and hot traders quickly leave the platform without making a profit. Observing them, you can draw several conclusions.
You don't need to count on quick income. Nothing is given away for free. Any referral program that brought you to the exchange is not income, but a start, an opportunity to become interested in trading on the platform.

You shouldn't invest into one direction only. Part of the funds should certainly be kept in the "whales" of the cryptocurrency world - bitcoin, ether. Part of the funds should be invested into other projects, moreover, at different stages of their development. After all, it is exactly here there are the highest chances of making money. Constantly follow the course, reviews and even tweets of large experienced traders - there is even such a thing!

A good source of data is the well-known CoinMarketCap site. Data has been added to it for both coins and tokens. And although CoinMarketCap forecasts do not give 100% guarantees, they will help you navigate the offers on the cryptocurrency market, which is already quite a lot. You can view all the information about the project site, the price chart, on which exchanges a particular coin is traded and wonder if this can bring you profit.

With all the volatility of rates, the cryptocurrency market still cannot be compared with roulette. It works according to certain laws that should be learned - then you will not be a loser and will increase your investment significantly. If you have questions, please contact Customer support Dealist Solutions https://dealist.solutions/support-ico-en. We will be glad to share our experience with you!

09/09/2020

How to create a cryptocurrency wallet?

How to create a cryptocurrency wallet and where to safely store your funds are urgent questions, especially for a newbie. There is a lot of information on the net, and Customer support Dealist Solutions has chosen the main things.

There are three types of wallets - hot, cold and hardware.

Hot wallets are accounts on exchange and other crypto platforms. Experts do not recommend storing a lot of money on a hot wallet and try to withdraw it immediately after finishing work with the exchange. Why? It's simple. Access to your account is online, no 2fa will give one hundred percent guarantee against hacking. There is a high risk that with its help you will simply learn about the loss faster. There are no cryptocurrency exchanges that are not considered as hackable. History has already proven this.

Cold wallets are applications on your mobile phone or PC. The password in this case is stored on the wallet server (it can be a regular password consisting of characters, letters and numbers, or a QR code). Already more reliable, but still not without the possibility of hacking.

Hardware wallets are the most reliable, since the password for such a wallet cannot be obtained through the network; it is stored only where you write it down - in a notebook, in a password store or in the subcortex of the brain. This wallet is like a safe.

You can view the rating of wallets on special sites (there are such sites) and you can also google reviews. There are undisputed favorites like the Ledger Nano X or Trezor, but the cost to buy and use them is impressive. Furthermore, such wallets are more suitable for storing large crypto-capitals.

An average wallet supports one, two, rarely several coins. It's inconvenient, of course, but hardly anyone invests in hundreds of different coins and tokens at once. The advantages of these wallets are that they are free.

What else is worth knowing while choosing a crypto wallet?

Some exchanges do not support smart contracts and by sending funds using a smart contract, you risk losing your assets once and for all. Dealist Solutions, as a customer support for cryptocurrency projects, have repeatedly encountered such a problem among users and we recommend using neutral ETH wallets.

There are 2 types of wallets designed to store all coins created on the basis of the Ethereum blockchain (ERC-20 format) - MEW (MyEtherWallet) and MetaMask. They can be used from a PC or installed on your phone. Almost all platforms support MEW and MetaMask, so there will be no problem with their use.

And one more thing! Before sending coins from/to a wallet, always pay attention to the smart address of the token and its full name. There are many projects whose tokens are named by the same name, although the purpose of the coins and the projects themselves are different. For example, with the OMG ticker, there are many tokens from projects: OmiseGO, OMEGACOIN, OmasaGo, Oh My God and others. If you send the OmiseGO project tokens to the OMEGACOIN address, you will lose your coins, your tokens will burn out.

Be careful! For questions please contact us - Customer support Dealist Solutions https://dealist.solutions/support-ico-en.

02/09/2020

How and where to buy cryptocurrency?

One of the most popular queries on the network on the subject of cryptocurrency is how and where to buy cryptocurrency and avoid mistakes. Dealist Solutions, as a team working in the field of customer support for ICOs and cryptocurrency exchanges, is familiar with a considerable number of situations in which users of crypto projects find themselves. And this information will be useful, first of all, for newbies in working with cryptocurrency.

Where to start?

1. First of all, you need to get acquainted and understand what exactly you want to buy. In what sphere to develop. Read information about what coins are, what alts are and other concepts from the world of cryptocurrency. Fortunately, there is a lot of information on the network.

2. Choosing a platform to buy. As a customer support for a cryptocurrency exchange, Dealist Solutions believes that the best option is, of course, a cryptocurrency exchange. Along with buying coins "by acquaintance" on the forum or simply by an advertisement on the Internet, you risk 99% being deceived.

3. To decide on the exchange, you need to make a small list of 3-5 platforms, analyze the site, information about the requirements and rules, feedback on the platform, the size of the commission and evaluate the customer support of the exchange. After all, if something goes wrong, it is important to know where to go for help.

4. Register on the exchange and it is better to immediately go through the verification procedure (KYC). On a number of exchanges, the procedure takes a lot of time, more advanced and customer-oriented ones will confirm your account within 24 hours.

5. You don't need millions to get started. For a start, it is worth making a deposit of several tens of dollars, euros. You can deposit funds on the exchange from a bank card or using crypto exchangers and payment systems (AdvCash, PerfectMoney, Qiwi).

6. Choosing a currency. Well, you read what is in trend now, what is stable and reliable, what is popular. Go ahead! Just don't risk a lot, at least at the very beginning.

7. For buying and selling on the exchange the order is created. You choose the cryptocurrency you need to buy, set the price and wait for someone to buy it. We would like to draw your attention to the fact that if the price is not the market one, then you can wait for a very long time. “Why doesn't my exchange order work out for a long time?” is one of the frequently asked questions to the customer support of the cryptocurrency exchange. The only possible answer here is to slightly change the price.

One more nuance!

Many projects and cryptocurrency exchanges offer to get coins for free for registration. It will definitely not be bitcoin or ether, but there is still a chance to get something promising. Moreover, it`s a good practice for the start. By the way, most likely you will not be able to withdraw these coins. They are given in the minimum amount, usually insufficient for withdrawal from the exchange (less than the minimum).

The choice is yours. Be careful, gain experience and invest in cryptocurrency. And Customer support Dealist Solutions will share their experience with you https://dealist.solutions/support-ico-en.

01/09/2020

Terms of the day: GAINZ (GAINS) & REKT - what does that mean and when is it used?

26/08/2020

How to withdraw your funds from the Blockchain?

This question is of interest to every newbie who discovers cryptocurrency and is considering the possibility of investing in it. Dealist Solutions, providing customer support services for crypto projects (ICO, cryptocurrency exchanges), can confidently say that every fifth question from Customers that comes to us is about this. How to withdraw money? What do I need to do?

In essence, we are talking about a simple currency exchange, like in a bank. Bring one currency and exchange it at the rate indicated by the bank for another one. Only virtually. The main resources for this are:

1. Exchange
2. Crypto exchanger
3. Electronic payment systems (EPS)

What are the nuances when withdrawing funds "from the Blockchain" through different platforms?

1. Exchanges

Withdrawing a cryptocurrency from an exchange is a fairly safe and inexpensive process (meaning withdrawal fee). But on most exchanges, for withdrawal (sometimes for a deposit too), you need to go through the KYC-verification, which means to provide your data: fill out a questionnaire, indicate your surname, name, address, identity document data (the document itself, by the way, will also need to be provided in the form of a photo or scanned copy), provide your photo and confirm your agreement with the rules of the cryptocurrency exchange or ICO platform.

Far not all exchanges offer withdrawals onto the card, or the choice of currency for withdrawal is limited (usually we are talking about dollars, euros and sometimes some national currency - Russian rubles, for example). So you still can do nothing without the services of a crypto exchanger or payment systems.

Furthermore, for many exchanges, withdrawal is a long process. Let's be honest, in start-up projects, funds are often stored in a cold wallet, and the management of the exchange makes a “manual” withdrawal not immediately, but on average - within 24 hours. This, by the way, is extremely important to take into account if you want to make a withdrawal not to the card, but to the exchanger. On exchangers - the wallet address is active up to 3 hours, and if the withdrawal is made after 24 hours, you will lose your funds. To do this, be sure to check the details of the withdrawal with the customer support staff of the exchange.

2. Exchangers

Crypto exchanger is a fairly simple service. You can find out the rate for the currency required for the withdrawal, get the wallet address, where to transfer it and provide the card details to which you will receive fiat in exchange for the transferred coins. The exchange rate on the exchangers, as a rule, is quite market, and the commission is tolerable (from 2 to 4%).

But! Nowadays it is quite difficult to find a good exchanger that will provide you with quality service, and you will not be deceived. As a rule, such a withdrawal method is considered risky and is not used by experienced traders. And by the way, you shouldn't believe the offers to exchange cryptocurrency from people from forums, social media chats and blogs. Most often, such ads are given by scammers that will deceive you and your funds will be lost.

3. Electronic payment systems

AdvCash, PerfectMoney, Qiwi and others - these payment systems are very famous, reliable and accept some types of cryptocurrencies. In truth, the number of such currencies is limited, as a rule, they are Bitcoin, Ethtreum and Litecoin. And the fee for withdrawal from these systems is just gigantic - up to 6% (for comparison, the commission for withdrawal from a cryptocurrency exchange varies from 1% to 2%).

Each trader must make his own choice which of the withdrawal methods to choose based on the situation and risks. The main thing is to trust proved platforms, clarify more information and do not risk using new and unpopular options. Customer support Dealist Solutions will not advise you badly (https://dealist.solutions/support-ico-en).

25/08/2020

Terms of the day: GAS & OUT OF GAS - what is that and what`s the purpose for its use?

19/08/2020

What is GDPR, its principles and use in work

On May 25, 2018, the General Data Protection Regulation came into force, also well-known document as the GDPR. So, here we go!

This document applies to all companies that process (both inside and outside the EU) the personal data of citizens of European countries. This document has a lot of rules, restrictions and, of course, cosmic amounts of fines for their violation.

Why is this applied to cryptocurrency exchanges and ICOs?

Because, according to the requirements for financial companies, the KYC procedure has become an integral part of every serious project. You request your Customers' data, verify and store them as part of the identification and verification procedures. If you use digital marketing tools in promoting your project, you collect and analyze data from all users who have visited your site. And it is extremely unlikely that your platform is closed to Users in the European Union. The Customer support Dealist Solutions team had an eye for this question and is ready to share their experience.

So, on your site there should be a Privacy policy document written by lawyers clearly for the activities of your company in compliance with the following principles:

1. Legality. Justice. Transparency.
The rules should clearly and transparently describe why you will collect customer data. In case of collecting specific information, the Client should be asked for permission to collect and process data.

2. Data minimization
The amount of data collected must match the goals of the company as stated in the Privacy Policy. You cannot collect more data than it is necessary.

3. Precision
Personal data that is inaccurate should be updated or deleted at the request of the User.

4. Limitation of data storage.
You cannot store data longer than necessary for the purposes of the company specified in the Privacy Policy, taking into account the requirements of the legislation in a number of documents and cases.

5. Security
The company should guarantee the protection of personal data from damage, theft or destruction. Even the addresses of the servers where the data is stored and the companies serving them should be specified in the Privacy policy.

How does it look like in practice?

When registering, you agree to the Site Rules and the Privacy Policy, it means that without the "tick" that you are familiar, you will not be able to register. Often in the Privacy policy you will see a rule that if you do not agree with at least one of the rules, you are prohibited from visiting and using this site/service.

The second example, when you first hit the site, you will see a notification window that the site is collecting cookies. And this is also a kind of confirmation of your agree.

This should not be taken as a formality, because in connection with the new legislation, the companies themselves definitely do not take it lightly. At least when it comes to serious companies.

Speaking of companies! The question of whether your Users' information is safe depends not only on the software installed on your sites and the equipment of your office. If you hire contractors, they must provide an appropriate level of security and full GDPR compliance.

Providing customer support services to far more than one crypto project, the Dealist Solutions team has brought its Privacy Policy in line with the requirements of the GDPR and is ready to provide maximum security to its customers.

18/08/2020

Term of the day: KYC & AML - what is that and what`s the purpose for their use?

12/08/2020

Customer support optimization tools: Let`s talk a bit about the experience of working with bug tracking systems.

If your project (it doesn't matter if we are talking about a cryptocurrency exchange or any other crypto platform) is developing and you already have a lot of requests, properly configured communication between Customer support and Technical support departments becomes an urgent need. Chats and calls will no longer help, because you have to deal with dozens, if not hundreds of requests every day.

The ticket system is a convenient mechanism for sending technical requests from project Clients to those departments. However, it should be borne in mind that at least 50% of these requests are easily resolved without the participation of programmers, since they are associated with inattention, excessive haste or concern of users, elementary mistakes of newbies. The consult of experienced customer support employee here will be enough.

With two years of experience in customer support for cryptocurrency exchanges and ICOs, Customer support Dealist Solutions works in JIRA and Trello programs as the most convenient and accessible tools to work with. Why is it that way?

The bug tracking system Atlassian JIRA is one of the leaders in its field, it is ideal for software developers and used not only in cryptocurrency projects. It is possible to customize it for any area of the project or the entire company.

The advantages of using such a product:

• Managers can get dozens of built-in reports with the necessary information;
• Availability of a mobile version;
• JIRA allows you to control all teams and projects;
• Purchase of JIRA is available in 3 types of payment: one-time, monthly, and annual subscription;
• Multitasking.

Disadvantages of using such a product:

• A fairly expensive product (price varies from $700 to $1400 per month). Many users believe that the price is too high;
• There is no way to work on your own server;
• Complex interface, which still needs to be got used to.

Trello is one of Atlassian's products that is easier to use, but it is also more limited in functionality. Basically, it is a dashboard with tasks. As a rule, we place tasks and move them through the columns indicating the main stages of request processing: request receipt, acceptance into work, decision, user notification.

Unlike JIRA, Trello does not provide the ability to integrate into the project site, to appoint a responsible person (department and employee) and to track the time spent on solving the problem. JIRA also provides the possibility to store data 250 times larger than Trello.

At the same time, the main version of Trello is free, and if you need to activate additional functions, your expenses will be within 10-20 dollars per month.

What choice to make depends on the number and complexity of tasks, as well as on the number of departments that you plan to connect through this system to work together.

Moreover, your choice is not limited only to the programs described above. There are many analogues, including free versions:

1. Rally
2. Asana
3. Pivotal Tracker
4. Redmine
5. GitHub Issues
6. BrainOffice
7. Worksection
8. Wrike
9. Microsoft Project Cloud

Nowadays there is a wide range of programs on the market, and each team or department can choose software that is convenient for themselves, depending on the interface, price and other necessary characteristics. While customer support from Dealist Solutions will help you understand each of them (https://dealist.solutions/support-ico-en).

11/08/2020

Term of the day: PRIVAT & PUBLIC keys - what are they and what`s the difference?

05/08/2020

Referral programs, bounty and airdrop as a way to attract an audience to a crypto-currency project. What do you need to be prepared for?

Everyone in the crypto world knows such concepts as airdrops, bounty and referral programs. Many crypto projects, in particular cryptocurrency exchanges, use this technique to attract new customers. The Customer support Dealist Solutions team has encountered far more than one airdrop and referral game, and we would like to give an advice to those projects that have not used this move and are just planning to organize it yet. What do you need to be ready for?
First, about programs: what is it and how does it work?
In a nutshell:
• Referral program - the Client invites the audience through his own invitation link for registration. Subsequently, the Client receives a bonus from the commission.
• Airdrop - free distribution of coins after fulfilling a certain condition by the Client.
• Bounty - distribution of project coins for the work performed.
Sometimes, out of the referral program, cryptocurrency exchanges can create a referral game, in which people will not only invite friends and receive interest from their commissions, but will also be able to split some coins among themselves based on the results of activity.
These tools work very well in terms of drawing attention to a particular cryptocurrency or cryptocurrency exchange, because this leads to an increase in the number of project's Clients. But “A lot” is not always good, since often fans of such a “crypto freebie” will not bring their funds to the project/crypto exchange, but will only receive their prize, exchange it for a more popular crypto currency and leave the project.
When such a giveaway advertisement is launched, customers seem to go crazy. And here's what happens during this time inside the project:
1. With an increase in the number of customers, the load on customer support increases, since a much larger number of requests are received;
2. Questions that come from clients are often formulaic. Even if all the information is described in the rules, new users who come running for a bonus will not want to waste time and read. The main thing for them is to have time to get something for free;
3. If verification is obligatory, customer support should expect a large number of requests to complete the KYC procedure (if the marketing strategy is built correctly and information about the promotion has reached the interested audience);
4. The project will face a large number of fakes: multi-accounts, photoshop and whole "armies" of the same type of documents bought by someone on the dark net. Carrying out the KYC procedure will require maximum attention and a large number of additional manual checks (if you already have automated services for checks, it is better to add additional control anyway).
Basically, you can distinguish 2 stages of user activity during this kind of promotions:
The first stage is the start, when all informed and interested customers are actively trying to get the bonus, and as soon as possible.
The second is the pre-final jerk associated with the fear of not being able to take part.
Due to the huge flow of requests from users on the cryptocurrency exchange or the project platform, the load on the network increases and maintenance can occur more often.
Failure to prepare and correctly calculate the number of customer support staff required to close the significantly increased number of requests may result in delayed responses. This may have a bad effect on the service and attitude towards the project as a whole.
The project needs to have a clear strategy and understanding of how to make money on attracting new customers and how to keep them on the project, but not just give out prizes.
When conducting such programs, the company team must clearly define the goals, consider the pros and cons (including the possible drop in the value of the coin offered as a prize in case if users who have flown into the presents begin to massively change their prize for money)!
Customer support from Dealist Solutions (https://dealist.solutions/support-ico-en) can handle any load. And yours?

04/08/2020

Term of the day: BUY & SELL LIMIT ORDERS - what are they and how do they work?

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