Compound Consulting, London (2026)

Name: Compound Consulting
Address: London, GB
Telephone: +442071268300

With 20+ years of experience, they use a 'compound' approach to change, which rapidly delivers benefits .

04/11/2021

This news story caught my eye on the BBC News App this week - https://www.bbc.co.uk/news/uk-59094685 - all about how commuter train journeys are less than half of pre-pandemic levels.

I guess this strengthens what I was saying in my most recent article over on Compound Consulting's website (see it here - https://www.compoundconsulting.co.uk/post/hybrid-working-one-size-doesn-t-fit-all).

Assuming that the news of less than 50% commutes now, means that train and other public transport services will soon have to start right sizing for our new ways of living, I guess that means commuting will become even less attractive - and we will start to see an ever decreasing amount of people wanting to travel to work on anything but their own terms.

Couple this with ever-better technology and (hopefully) good remote management techniques, and what I say in my article must be true...

Those businesses that get ahead of the game and start to deliver truly flexible & personalised hybrid ways of working, will get the pick of the crop in terms of candidates.

Do you agree? Feel free to comment on this thread below or over on the article itself.

Having spent a fair amount of time supporting my last client in their approaches to virtual and hybrid working during the pandemic, I’ve been keeping a close eye on progress and research on this subject, across the Contact Centre and volume operations sector. It’s obviously a hot topic. In the n...

08/10/2021

Earlier this week and for the first time since this whole fuel nonsense started, our Founder Paul Jarman, had to go and get some diesel. He’d tried to avoid it but even with the car set to EcoPlus, it was telling him he had 21 miles to go.

For those of you in places that aren’t in the SE & London, you’re probably wondering why fuel shortages are a thing, but in the Brighton area where we are based, we still have significant problems.

So, yesterday, he bit the bullet - and ended up taking some good observations & learnings in Ops Excellence - from a Sainsbury's fuel station.

You can read the full blog from Paul over on the website - https://lnkd.in/g9PdrrPn

Here's a summary of his reflections though:

Lesson 1 – quickly adaptable processes are vital to ensure you make the most of the resources available to you. All operations should start with target process and build from there.

Lesson 2 – the whole team within a process or customer journey needs to understand how and when the process adapts to cope with raising or lowering demand.

Lesson 3 – customer signposting and comms are absolutely vital. Every business needs to ensure they understand that customers are generally very forgiving – if you talk to them. Engage them. Explain what’s happening to them, especially if it’s something unexpected.

Lesson 4 – team members who smile (whether physically or metaphorically) will always be more likely to win over customers and build loyalty

Lesson 5 – when we are ‘forced’ to digitalise and we realise it makes things easier and quicker for pretty much all of us, it breeds more digital behaviours.

Lesson 6 – computer problems sometimes shut down fuel stations – so my own tech failures don’t seem so difficult or troublesome now!

Want to know the story behind these 6 lessons? Head on over and read the blog post https://lnkd.in/g9PdrrPn and feel free to comment on the blog itself or here.

For the first time last night since this whole fuel nonsense started, I had to go and get some diesel. I’d tried to avoid it but even with the car set to EcoPlus, it was telling me I had 21 miles to go. For those of you in places that aren’t in the SE & London, you’re probably wondering why I....

15/09/2021

If you saw my post on Linked In a few weeks ago, you’ll know that I’ve been working on re-building my partner network and developing a more relevant brand for my consultancy and interim work. Jarman Resources Ltd just didn’t really tell you much, did it? 😊

As many of you who have worked with me will know, I am a real advocate for taking big transformational change or objectives, and really breaking it down into much smaller chunks – perhaps further than traditional change management techniques might promote.

I like to work in this way, so that you can plan and layer the activity in such a way as to deliver benefits more rapidly and build optimum momentum behind a project or programme of change. It creates a quicker and more sustained wave of achievement, which can really drive superior delivery.

And this way of working doesn’t detract from having lofty objectives – quite the opposite, I think it allows for greater motivation behind big programmes of transformational change.

So, to that end, today I am launching Compound Consulting. A
business which promotes the impacts of small and constant changes, compounding their effect through a project, programme – or even through day-to-day leadership in operations.

The website is live (https://lnkd.in/gtC2KXdx) and I’ll now be sharing and adding content much more regularly than I have been during this last few months. I’d be really interested in what you think, and any feedback around the website is very welcome.

And of course, I’d be very interested to connect with any businesses who feel my expertise (and that of my now good-sized network of associate consultants and partner businesses) could be helpful to them.

From 1-person contract and interim assignments, through to larger teamed consultancy projects, I would be very happy to discuss how we could help deliver significant change & growth in your business.

P.S. My Growth Acceleration Programmes for micro and small businesses will launch very soon too - with client beta testing almost complete.

Compound Consulting help businesses fix operational problems and deliver transformational change. Their approach to breaking down even the largest of changes into smaller pieces & delivering the change in a 'compound' way delivers benefits quicker and drives momentum and motivation.

Address

London

Telephone

+442071268300

Website

https://www.compoundconsulting.co.uk/

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