Shepherd Associates

Shepherd Associates Learning and Development Consultancy - Staff Training - L&D We are a learning and development consultancy that creates bespoke, effective interventions.

We understand your needs and create stimulating,memorable events to meet those needs in an impactful way. We believe people learn best when they can relax and have fun and are skilled in making this happen. We have decades of experience of designing and delivering management development programmes, customer service initiatives, 1-1 coaching and team development. Our clients include world class organisations such as Imperial College, The Southbank and The Royal Parks

Embracing Change: A Vital Skill for HR Professionals – (Free Course). "In life, change is inevitable. In business, chan...
04/07/2024

Embracing Change: A Vital Skill for HR Professionals – (Free Course).
"In life, change is inevitable. In business, change is vital." - Warren Bennis, 1997

Session Focus: Designed for HR professionals, including those in Learning and Organisational Development, this session is tailored to help guide and support teams through organisational changes and transformations.

Key outputs:

Emotional Intelligence (EI) Refresher: Understand EI's critical role in managing change.
- Practical Tools: Equip yourself with tools to navigate change, no matter your role.
- Speed Networking: Discover how other organisations support their teams through change.

Session Overview: Join us on Zoom for an engaging session on Emotional Intelligence and its importance in managing organisational change. EI involves perceiving, understanding, and managing emotions in oneself and others, and using this awareness to guide behaviour. Emotionally intelligent individuals can motivate themselves, read social cues, and build strong relationships.

Change can be emotionally taxing, leading to confusion, fear, anxiety, frustration, and even burnout. This session will equip you with the knowledge and tools to handle these challenges effectively.

Book Now: 🌐 https://www.eventbrite.co.uk/e/free-emotional-intelligence-and-change-taster-workshop-tickets-914563262337?aff=oddtdtcreator

Course providers :
https://www.shepherd-associates.co.uk/

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Shepherd Associates & MBTI in Practice: Through both group sessions and personalised coaching, our facilitators will gui...
16/05/2024

Shepherd Associates & MBTI in Practice:

Through both group sessions and personalised coaching, our facilitators will guide your team through the MBTI assessment, offering a constructive and adaptable framework. This process fosters a deep comprehension of differences, strengths, and growth areas of individuals in an organisation.

We identify each person's behavioural style, providing valuable insights into their interactions across the organisation and within their teams. This knowledge and insight can help individuals in several different area such as:

• Leadership
• Adapting to Change & Uncertainty
• Effective Management
• Career Progression
• Communication Skills
• Decision-Making Abilities
• Influencing Others
• Conflict Resolution
• Emotional Intelligence
• Collaborative Teamwork
• Motivational Strategies

Are you are interested in MBTI and working with Shepherd associates? ✉️ Email: [email protected] or visit our website at the link below:
🌐 https://www.shepherd-associates.co.uk

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The Myers-Briggs Type Indicator (MBTI) stands as a globally recognised tool for understanding personality, based on the ...
14/05/2024

The Myers-Briggs Type Indicator (MBTI) stands as a globally recognised tool for understanding personality, based on the theories of Carl Jung. It allows individuals to understand where their preferences are within 16 distinct personality types. These 16 types are across four dimensions: extraversion/introversion, sensing/intuition, thinking/feeling, and judging/perceiving.

Used widely in leadership, management, personal and career development, and team building. MBTI fosters an appreciation that there are no "right" or "wrong" types—only different ones.
At Shepherd Associates, we harness the power of MBTI to empower your teams, facilitating the discovery and utilisation of their strengths while nurturing growth and mutual learning. The profound benefits of MBTI contribute to workplaces characterised by heightened productivity, communication, collaboration and conflict resolution.

The benefits of MBTI:
🌟 Teams understand themselves and others better.
🤝 Adapting your style to get the best from every relationship
🔝 Utilise individual types for maximum advantage.
🗣 Enhance team communication.
🚫 Resolve conflicts effectively.
💪 Identify strengths and weaknesses for greater efficiency.
🌈 Cultivate a positive work culture.
Read more here : https://www.shepherd-associates.co.uk/mbti/

Email: [email protected] or visit our website
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Another successful course! We extend our sincere thanks to all the attendees for their active participation and for kind...
26/04/2024

Another successful course! We extend our sincere thanks to all the attendees for their active participation and for kindly sharing their positive feedback. Whether you require support with your organisation's Recruitment and Selection processes, wish to explore our training options, or are curious about other learning and development opportunities, we're here to help. Please feel free to get in touch! 📚👥 For a detailed overview of our course offerings, visit our website at 🌐 https://www.shepherd-associates.co.uk/

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Where do your staff excel and where do you require improvements? To get assistance determining areas for improvement and...
23/04/2024

Where do your staff excel and where do you require improvements? To get assistance determining areas for improvement and addressing any shortfalls in your organisation connect with the Learning & Development facilitators at Shepherd Associates. We have diverse range of organisation experience and extensive history of client success. Let’s find out what we can potentially achieve for you. 📩 [email protected]
🌐 https://www.shepherd-associates.co.uk/

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Is your organisation in need of support with Management & Leadership Development, Customer Service Training, Individual ...
19/04/2024

Is your organisation in need of support with Management & Leadership Development, Customer Service Training, Individual Training/Development, or enhancing Team Collaboration? Shepherd Associates are here to assist you. Our approach incorporates proven practical, methodical, and technological practices, creating an interactive and engaging experience for all participants. Read more about us, our results and client feed back on our web page. 🌐 https://www.shepherd-associates.co.uk/ 📩 Email [email protected]

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Read the Full Course Break down at the following link: 📚https://www.shepherd-associates.co.uk/wp-content/uploads/2023/11...
12/04/2024

Read the Full Course Break down at the following link:

�https://www.shepherd-associates.co.uk/wp-content/uploads/2023/11/BROCHURE-SHEPHERD-ASSOCIATES-POPULAR-TRAINING-COURSES.pdf

To Schedule a “Practical Skill for Managers” course in your organisation with Shepherd Associates. Email: [email protected] or visit our website https://www.shepherd-associates.co.uk/ and use our enquiry form.

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A first-hand account of a team members experience of our customer service & conflict management training course. Testimo...
11/04/2024

A first-hand account of a team members experience of our customer service & conflict management training course.

Testimonial: Student Hub: Customer Service Excellence Training Day 1 & 2 (including Conflict Management Training)

The team has been/will be embarking on a separate 2 full days of training face to face. We had the pleasure of attending this training at the lovely central campus. It was a mixture of groups from across the three campuses and was a delightful experience where we could interact face to face with our colleagues we usually communicate with on Teams.

On the first day, our trainer was John Dibble, some of you might have had the great pleasure of seeing him online for his “Delivering Excellent Customer Service session”. We had a very interactive session on emotional intelligence, communication styles, and empathy. We were all set on a personal task to be completed for the next session.

On day two, we had ACTORS!! 😉 spoiler alert for groups 2 and 3 who have not had theirs yet... It was another fun-filled and very insightful training session. We had a mini recap of what went through and spoke about our individual tasks and how we got on. The session included responding to angry customers, challenging conversations, and how to make the service a success.

One thing we personally learned from the sessions was ensuring to work on the customers'/staff/individuals' emotions before the solutions. Also, how empathy has a big role in how best we can provide excellent customer service overall.

https://www.shepherd-associates.co.uk/

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Download a Copy of ” Our Popular Courses Brochure. There are no ‘off the shelf’ packages relying on a painting-by-number...
10/04/2024

Download a Copy of ” Our Popular Courses Brochure.

There are no ‘off the shelf’ packages relying on a painting-by-numbers methodology. What we do is governed by what you need. We offer a range of training courses tailored to the exact requirements of the client a selection as outlined in the pdf brochure.

Download Link: https://www.shepherd-associates.co.uk/wp-content/uploads/2023/11/BROCHURE-SHEPHERD-ASSOCIATES-POPULAR-TRAINING-COURSES.pdf

For more information about finding and planning the perfect course for your organisations needs connect with us using the enquiry form or drop us an email
[email protected]

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Our facilitators use creativity, theatre and a wealth of first-hand corporate experience to design and deliver exception...
05/04/2024

Our facilitators use creativity, theatre and a wealth of first-hand corporate experience to design and deliver exceptional learning and development courses that meet the requirements of a constantly-changing set of organisational needs and priorities. Intrested? Find out more at https://www.shepherd-associates.co.uk/ -

Does this sound familiar? Suffering from “imposter syndrome” because you don’t know as much as your staff? David Marquet...
28/03/2024

Does this sound familiar? Suffering from “imposter syndrome” because you don’t know as much as your staff?

David Marquet, once a former nuclear submarine captain with US Navy, found himself in exactly this sort of situation. He’d spent a whole year studying the operating manual for a specific type of US submarine, so that he knew exactly how it worked, only to be told that he was being posted to a completely different type of nuclear sub. Marquet knew that he couldn’t give orders to a crew who knew more than he did about many aspects of the vessel, so he came to the conclusion that his principle role was to keep people thinking about what their objective was, and to give them the opportunity for psychological ownership of the decisions that they then made for the safe operation of the submarine.

In this delightful animated short film, Marquet highlights how he freed up the brain power of 134 bright crew members to think and make decisions “as if the CEO were standing right behind them”. Relinquishing control and trusting your people can feel surprisingly difficult but if you can silence your inner doubts, this approach will reap dividends. Marquets’ crew gained the highest ever rating following an inspection.

Get Help with owning your management position in your organisation. Speak to us about your management needs and let us facilitate a course specifically designed for you.

Email: [email protected] or visit our website https://www.shepherd-associates.co.uk/. &D

We are immensely proud to have worked with some of the most highly regarded universities, charities, organisations, and ...
22/03/2024

We are immensely proud to have worked with some of the most highly regarded universities, charities, organisations, and private businesses in the UK. Above is just a sample of the people we’ve helped to achieve their goals.

Find a full summary of the types of Learning and Development courses we facilitate on our website:
https://www.shepherd-associates.co.uk/

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London

Opening Hours

Monday 9am - 5pm
Tuesday 9am - 5pm

Telephone

+447732780328

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