Delivering Difference

Delivering Difference We design meaningful customer experiences for luxury retail, hospitality and entertainment brands. Marketing tells your story, but what about your people?

You have a strong brand and vision: Itโ€™s recognisable and aspirational. Exceptional Customer Service for Extraordinary Brands

"What is the point in training your team if they don't use it?" ๐Ÿค”It's a question every business should ask. Why invest i...
04/03/2022

"What is the point in training your team if they don't use it?" ๐Ÿค”

It's a question every business should ask. Why invest in training solutions that sound great in practice but don't translate to real-world scenarios?

๐Ÿ‘‰ At Delivering Difference, we take the time to collaborate with your team and create a solution everyone feels good signing-off on.

After all, who knows your customer better than the people who serve them? ๐Ÿ˜‰

The day has finally come! ๐Ÿ‘We will be at the  Expo at the ExCel Centre today and tomorrow talking all things customer se...
02/03/2022

The day has finally come! ๐Ÿ‘

We will be at the Expo at the ExCel Centre today and tomorrow talking all things customer service and team training.

๐ŸŸ  If you can't make it and want to know more about what we do, don't worry! Drop us a DM ๐Ÿ“ฅ to find out more about the Difference we could make to your business ๐ŸŸ 

We're always told Service means Sales, but what about when it doesn't?๐Ÿ‘‰ Come and see our founder, Beth Hale, share her e...
28/02/2022

We're always told Service means Sales, but what about when it doesn't?

๐Ÿ‘‰ Come and see our founder, Beth Hale, share her expertise on how to make sure your Service converts to Sales at the Expo this Wednesday and Thursday at the ExCel Centre, London.
..Or drop by our stand (ST1661) and say hi! โญ๏ธ

Apply for your free ticket at https://www.smartretailexpo.co.uk/index.asp or take a look at our story highlight ๐Ÿ‘€

Team training that doesn't feel like a bore. Isn't that what everyone wants?With our interactive and engaging training t...
25/02/2022

Team training that doesn't feel like a bore. Isn't that what everyone wants?

With our interactive and engaging training tools, you can:

๐ŸŸ  Let your team take charge of their training with engaging and easy-to-follow courses they can complete at any time

๐ŸŸ  Suggest content to address skills gaps and encourage your team to compete in mini-games and earn badges

๐ŸŸ  Make training easy to adopt and enjoyable to ensure your team stay efficient and informed

We create the material, so all you have to do is monitor. It's as easy as 1-2-3!

A happy customer = a   customer ๐Ÿ˜It makes sense, right? ๐ŸŒŸ There's more choice out there than EVER ๐ŸŒŽ and clients will cho...
25/09/2020

A happy customer = a customer ๐Ÿ˜
It makes sense, right? ๐ŸŒŸ

There's more choice out there than EVER ๐ŸŒŽ
and clients will choose to invest in brands
that take the time to invest in them ๐ŸŒŸ
and make them happy ๐Ÿ˜Šโค๏ธ

This is why companies that deliver superior have people coming back time and time again, and we're not talking just a few months, but for years to come!

Delivering Difference helps you to turn those one-time customers into loyal brand ambassadors who will want to come back to you time and again!

Everyone wins (including your bottom line๐Ÿ“ˆ๐Ÿ“ˆ๐Ÿ“ˆ).

Which brands do you remain loyal to because they prioritise your experience?

Let us know in the comments below, and don't forget to tag them too!!

17/09/2020

When have you had a memorable experience elevated by service? ๐Ÿคฉ

The service someone delivers paints one part of the picture of experience created by everything around them!

It is the extra element that makes everything pop ๐ŸŽˆ or destroy all that has worked to be achieved in one fell swoop.

Let us know which brand's memorable service stuck in your mind, how they really went above and beyond, and don't forget to tag them in the comments! ๐ŸŒŸ โฌ‡๏ธ

"Make it simple, but significant."- Don Draper, Mad Men.Maybe Delivering Difference is the Stirling Cooper of the custom...
10/09/2020

"Make it simple, but significant."

- Don Draper, Mad Men.

Maybe Delivering Difference is the Stirling Cooper of the customer experience world (without the questionable morals - we hasten to add!) because we are certainly masters of the Simple but Significant โœ…

๐ŸŸ  We take complex concepts and make them usable for everyone.

๐ŸŸ  We make sure everything can be delivered in the time you have.

๐ŸŸ  We build systems that work for two people or two million people.

If you asked your team about your SLA's or service expectations could they explain them quickly and easily?

If not and you're met by 'ums', is it time that changed?

If they can't explain, how can they action?

๐Ÿ‘‰Do you have any top tips for how you have streamlined and simplified your customer service systems? ๐Ÿ”ป

Let us know in the comments, we would love to hear how you do Simple but Significant!

03/09/2020

Does your amazing customer service make your clients dance for joy?!

According to Adobe's Digital Trend Study is set to be the number one brand differentiator for 2020 (and beyond!) ๐Ÿ˜ฎ

"Going above and beyond for a customer will not only make them feel special and valued, but will increase their customer lifetime value for you as a brand by 10-15%" (McKinsey & Company)

And if your customers really do dance for joy, they'll even spread the word to their family and friends!

We're specialists in customer happy dancing๐Ÿ•บ:

One the clients we worked with last year was an international brand, who's frontline teams we equipped to deliver superior service whilst letting their own personalities shine through. This meant they built stronger relationships with their customers all while remaining aligned with the brand!

Opportunity is knocking! ๐Ÿ‘‹Every negative statistic is a potential customer to support and engage with!According to a rec...
31/08/2020

Opportunity is knocking! ๐Ÿ‘‹

Every negative statistic is a potential customer to support and engage with!

According to a recent Harvard Business Review study, emotionally engaged customers are:

๐ŸŸ  At least three times more likely to spread the word about your product or service.
๐ŸŸ  Three times(!) more likely to re-purchase!

Now those are some statistics we really like the sound of for your brand.... ๐Ÿ’ญ

Read some more real life results at https://www.deliveringdifference.com/case-studies

25/08/2020

โ€œService, in short, is not what you do, but who you are. It is a way of living that you need to bring to everything you do, if you are to bring it to your customer interactions.โ€

โ€“ Betsy Sanders, author of Fabled Service

How do your frontline teams create exceptional customer experiences?

๐Ÿง  Memorable customer service that surprises and delights not only makes someoneโ€™s day, but is vital for ensuring that theyโ€™ll come back time and time again!

10/06/2020

As the Marketing and Operations Coordinator you will be at the centre of everything we do. Youโ€™ll flex your creative muscles by designing eye-catching graphics and writing tight copy, while helping keep us organised and on track.

From creating social media content and ensuring podcast episodes get out on time, to supporting development of training materials and setting up back end systems, youโ€™ll be part of almost every area of the business.

Youโ€™ll be encouraged to bring your own solutions and ideas as well as coordinating existing project, and running your own.

This is a part co-ordination, part creative, part communications and part technical position focussed on delivering the best for our present and future clients.

https://bit.ly/MOC-June2020

Responsibilities

โ™ฆ๏ธ Create, repurpose, schedule and deliver social media content for all areas of the business. Platforms include Facebook, Instagram, LinkedIn, and soon, Pinterest.
โ™ฆ๏ธ Coordinate all elements of the podcast to ensure it is delivered weekly, including liaising with guests and contractors, providing show notes for the podcast, supporting the creation of any additional resources and uploading them.
โ™ฆ๏ธ Support the delivery of outbound emails including campaigns.
โ™ฆ๏ธ Complete simple website tasks on software such as Wordpress, Squarespace and Kartra.
โ™ฆ๏ธ Support in delivery of client work, including digital marketing.
โ™ฆ๏ธ Coordinate ongoing relationships and tasks with clients and vendors.
โ™ฆ๏ธ Manage tasks and projects across project planning tools.
โ™ฆ๏ธ Deliver reports on KPIs.
โ™ฆ๏ธ Support on tasks relating to current activity and project work.

About You

๐Ÿ”น Words: You have excellent communication skills (especially written English), and the ability to consciously change the style and tone to suit the medium and audience.

๐Ÿ”น Artwork: Youโ€™ve got a creative eye that youโ€™re used to putting to good use to design graphics for social platforms or reports, using tools from the Adobe Suite or Canva.

๐Ÿ”น Technology: Youโ€™re extremely comfortable using tech - we donโ€™t expect you to know all the systems used but you must be comfortable and competent with different software and being able to learn fast is critical.

๐Ÿ”น Awareness & Trends: You spot new trends and can find ways to implement these to commercial advantage.

๐Ÿ”น Experience: You will have worked in an office position or with corporate clients previously and have demonstrable experience, ideally in areas related to the position.

Do You...

๐Ÿ”ต focus in on one task while keep multiple plates spinning?
๐Ÿ”ต take your own initiative but know when itโ€™s time to ask for help?
๐Ÿ”ต have a level of attention to detail (that others may find annoying!)?
๐Ÿ”ต love being coached, growing your skillset and learning more?
๐Ÿ”ต understand deadlines and deliver to them?

Youโ€™ll work 12-16 hours per week with a combination of set hours and flexible hours to fit around your lifestyle. This is a 3-month commitment.
This is a freelance position. There may employee positions available in the future.
This is a virtual position with potential in person activities as regulations concerning coronavirus change.
Youโ€™ll work directly with Beth, our founder, while also working closely with other members of the team including freelancers.

https://bit.ly/MOC-June2020

Address

London

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