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Monday 8:30am - 5:30pm Tuesday 8:30am - 5:30pm Wednesday 8:30am - 5:30pm Thursday 8:30am - 5:30pm Friday 8:30am - 5:30pm

Accelerator Solutions Limited

Name: Accelerator Solutions Limited
Address: Vox Studios, 1-45 Durham Street, London, SE115JH, GB
Telephone: +448452606886
Price range: £

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Accelerator Solutions Limited

Accelerator helps companies build a profitable customer service reputation

We help your organisation succeed through improved customer service, leadership and management. We do this through a range of services focused on people: Training, Development and Research.

11/09/2024

🌍 Less than a month to go until World Mental Health Day 🌍

World Mental Health Day is on 10th October. This year, the focus is clear:

"It's time to prioritise mental health in the workplace" 🧠✨

So, is your organisation prioritising the mental health of your employees?

One impactful way to ensure you're taking the right steps is by training your Mental Health Champions into official MHFAiders®. At Accelerator Solutions, we have just 6 places left on our upcoming course led by the wonderful Nina Maan, providing your team with the tools to support mental health effectively.

🗓️ Deadline to sign up is 20th September – don't miss this chance to make a real difference in your workplace.

Email us today at [email protected] to find out more and secure a place for your organisation!

25/07/2024

World Mental Health Day is fast approaching - are you prepared?

This year it falls on 10th October with the theme ‘it’s time to prioritise mental health in the workplace’.

So, how are you supporting your people with their resilience and wellbeing? 😌

Do you have a mental health awareness programme in place? 🤷‍♂️

How many of your people are trained Mental Health First Aiders? ⛑

To help you get prepared, we’re running a Mental Health First Aid open programme facilitated virtually by our expert instructor Nina Maan. We only have 6 places left, so please send us an email ([email protected]) to secure your place as soon as possible.

The dates, times and costs are as follows:
1. Thursday 26th September 9.00am-11.00am - Pre-course meeting
2. Monday 30th September 12.45pm-5.00pm – Module one
3. Tuesday 1st October 12.45pm-5.00pm – Module two
4. Wednesday 2nd October 12.45pm-5.00pm – Module three
5. Thursday 3rd October 12.45pm-5.00pm – Module four

The pricing is £325 + VAT per person.

We also offer bespoke organisation-wide ‘Mental Health Skills for Managers’ training. If you’d like more information, please email us at [email protected]

07/06/2024

New regulation in the social housing industry prompted Abri to act quickly to remove barriers to providing excellent service. Knowing we had previous success turning things around at other social housing providers, Abri trusted Accelerator to help.

The creation and rollout of the new Abri ‘Service Style’ has been a success and it’s great to receive this feedback from Sharyn Clarkson-Kent, Head of People and Development at Abri.

23/05/2024

We’re delighted to share some very positive feedback received from Howard Duggan and Alistair Donnelly of Angel Trains! Our partnership spans over 15 years and is a great example of how an ambitious client is using our experienced team to build their reputation and culture.

16/05/2024

Join us in reflecting on with the theme of movement as set by the Mental Health Foundation, and how movement can empower both the body and mind!

At Accelerator Solutions, we're committed to holistic well-being, recognising the vital connection between physical activity and mental health. Let's move forward together towards a healthier, happier workplace culture.

To add a bit of fun we asked our colleagues to send in a photo of something that moves their body and mind.

Why not help us spread awareness by letting us know in the comments below which movement inspired picture you think is best? ⬇️

10/05/2024

Join us in celebrating Karen Smith's remarkable 22-year journey with Accelerator Solutions! From her early days in support and creative roles to leading our research team, Karen has been instrumental in shaping our growth as an organisation.

Today, as our Company Secretary, she spearheads our financial, legal, and administrative endeavours, driving Accelerator's success through her dedication and expertise. Here's to Karen's outstanding contributions and the countless milestones yet to come!

03/05/2024

As regulatory change becomes reality, one thing is for sure - transforming service delivery to put residents at the heart of decisions is a top priority for all landlords. The new consumer standards have arrived and TSM reporting is due by June. The RSH will clearly be scrutinising plans carefully for evidence of culture change and effective leadership.

Our team at Accelerator has wide experience in helping social housing providers bring a sense of pace to things, including:

• Creation of clear service principles - what does ‘good’ look like?
• Training service principles and skills - for all staff and contractors delivering service to residents or internally
• Developing leaders and managers - to build leadership skills based on ‘customer first’ thinking and role-modelling
• Interpreting TSM feedback - helping turn data into actionable insight

Could our support be of help to you?

Please let us know by emailing us at [email protected] and we'd be pleased to arrange an introductory call to understand your priorities and share our experience.

05/04/2024

ALL ROADS LEAD TO CULTURE CHANGE

Our clients tell us that expectations from their customers, staff and wider stakeholders have been reset over the last couple of years and there’s one common thread that holds it all together – organisational culture. Understanding what drives your team and customers, then creating a culture that resonates with these aspirations is vital to success. Whether developing staff, training leaders or improving customer experience, everything comes back to culture change.

Without a shared culture, there can be a disconnect between expectation and reality. For example, employers may want more ‘bums on seats’ but employees want more flexibility in location and time of work. Businesses may want customer service automation but customers actually want the personal touch. When leaders understand these expectations, they can start to influence the ‘feel’ of the organisation towards a culture that fosters teamwork, frees up decision-making and provides service with customers in mind.

So if you’re commissioning training, customer feedback or employee surveys, try and avoid thinking of each as a ‘project’ – instead look at them as part of your wider investment in the organisational culture that will drive long-term success.

“Aligning organisational culture with evolving expectations from customers, staff and stakeholders is vital, leading to better teamwork, empowered decision-making and a great customer experience.” Heidi Daniell, Co-Founder at Accelerator Solutions

27/03/2024

We are delighted to announce that Torina Leihal will be promoted to the role of 'Research Consultant' within the research team.

Torina joined Accelerator back in November 2022 as a Research Analyst and has been a fantastic addition to our team.

Joint Head of Research Alena Weaver said, "From day one she has worked hard to understand all aspects of our research from initial proposal to presentation. She has demonstrated a 'can-do' attitude throughout and has developed her interviewing, presentation and sector knowledge skills and confidence. She constantly demonstrates our Accelerator values of enthusiasm, trust, flexibility and professionalism".

So please join us in congratulating Torina on her new role!

22/03/2024

We are delighted to have supported Richard Stone and his team at The AIC in developing and implementing a new set of values. Seeing our work have a real impact upon an organisation is always a true honour and we look forward to the next chapter with The AIC.

12/03/2024

At Accelerator, we're proud to announce our support for the Mental Health First Aid England campaign – Happy "Bring Your Whole Self to Work Day"! 🎉

We are proud to support the MHFAiders campaign for positive culture change. Fostering an inclusive and supportive workplace culture is more crucial than ever.

We agree that embracing diversity and encouraging authenticity among our team members leads to greater creativity, collaboration, and overall well-being. By celebrating "Bring Your Whole Self to Work Day," we're reaffirming our commitment to creating an environment where every individual feels valued, respected, and empowered to be their authentic selves.

As leaders, it's imperative to reflect on whether our employees feel truly comfortable bringing their whole selves to work. Let's use this opportunity to initiate meaningful conversations, listen to our team members' experiences, and take actionable steps towards building a more inclusive workplace where everyone feels seen, heard, and valued. 💼💪

®

08/03/2024

Happy International Women's Day from Accelerator Solutions!

Today, we celebrate by highlighting the incredible contributions of women in our team. We’re proud to say that 65% of our team is comprised of talented women, who have been at the forefront of our success since our founding in 2000, such as our Co-founder and Director Heidi Daniell.

These women are more than just colleagues; they are trailblazers, innovators, and leaders shaping the future of our industry. Their diverse perspectives, unwavering determination, and boundless creativity propel us forward, driving innovation and excellence in everything we do.

Together, let's accelerate progress towards a more inclusive future!

Address

Vox Studios, 1-45 Durham Street
London
SE115JH

Opening Hours

Monday	8:30am - 5:30pm
Tuesday	8:30am - 5:30pm
Wednesday	8:30am - 5:30pm
Thursday	8:30am - 5:30pm
Friday	8:30am - 5:30pm

Telephone

+448452606886

Website

http://www.acceleratorsolutions.com/

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