Reception UK

Name: Reception UK
Address: London, EN37XH, GB
Telephone: +441992655522
Price range: ££

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Reception UK

Reception UK provide bespoke reception management services, from receptionists to concierge staff, to offices and commercial properties around the country.

RUK was established in 2013 as a direct result of client feedback that highlighted the need for a front of house service tailored to the UK property sector. Specifically, there was a growing need for a company to bridge the gap between security and customer service – to deliver both tenant safety and security, and a first-class customer experience. As part of Guarding UK – one of the UK’s top secu

rity companies established a decade earlier – RUK was perfectly placed to bridge that gap. Since then we’ve gone from strength to strength and now operate sites across the UK in locations including Glasgow, Bristol, Birmingham and our hub of London. And as part of the PSS Group, we’re supported by the resources of the UK’s largest independent property support services provider. Our mission is simple: we don’t do off-the-shelf solutions. We provide a carefully-crafted, bespoke front of house service tailored to each client’s needs. And whether that’s reception or concierge, first-class customer service comes as standard.

14/05/2026

Collaboration continues to be a key driver in improving service delivery across our client sites.

Over recent months, there has been a real focus on building consistency across the teams at 11 York Street and 40 Spring Gardens — from strengthening the onsite teams to creating a more aligned and customer-focused approach day to day.

Working closely with the client team, discussions around service standards and experience highlighted opportunities to further enhance the front-of-house offering. Through a collaborative approach, additional support and shared expertise were brought in to help develop the teams and build on the great progress already being made onsite.

This week saw the delivery of the RUK Service Excellence Programme in Manchester, bringing together colleagues from both locations for an engaging and insightful session. The team’s hospitality backgrounds, willingness to contribute ideas, and openness to learning created some fantastic conversations around how we continue to elevate the customer experience across both buildings.

It’s been a great example of how strong partnerships, shared goals, and investment in people can positively shape service delivery.

13/05/2026

National Receptionist Day is a special opportunity to recognise and celebrate the incredible people who are often the first face and voice of a business. Receptionists play a vital role in creating positive first impressions, keeping organisations running smoothly, and delivering exceptional service every single day.

Today, we want to say a huge thank you to all of our reception teams for their continued hard work, commitment, and positivity. Your efforts never go unnoticed, and we are proud to celebrate each and every one of you.

We are also taking this opportunity to celebrate some of our very best reception staff, who go above and beyond to deliver outstanding customer service every day - find out more here: https://receptionuk.co.uk/celebrating-national-receptionist-day/

11/05/2026

This week is Mental Health Awareness Week, led by the Mental Health Foundation. The 2026 theme is Action, and is all about recognising that small actions and everyday support can make a real difference to mental wellbeing.

At GUK, we know that looking after mental health is important all year round. Alongside mental health awareness training, our team also has access to an EAP phone line and other wellbeing support.

Sometimes simply knowing support is there can make all the difference.

21/04/2026

We’re proud to recognise Devin Desbonnes as our Employee of the Month for February, for going above and beyond while on duty.

While monitoring CCTV, Devin noticed an elderly man who had wandered onto site. Acting quickly, he approached the gentleman to carry out a welfare check and found him cold, disoriented, and in need of assistance. Devin helped him try to contact his family, and when no one responded, he immediately called emergency services.

Paramedics arrived promptly and ensured the gentleman received the medical attention he needed. Devin’s quick thinking, compassion, and professionalism made a real difference, helping to safeguard the individual’s wellbeing during a vulnerable moment.

Thank you, Devin, for demonstrating the values we stand for.

17/04/2026

On of our site teams have been hard at work creating little moments of joy for tenants and visitors.

From delicious Choc Pot samples to vegetable, herb, and flower seeds for National Gardening Week, it’s all about adding those extra touches that make a difference.

These thoughtful perks don’t just brighten days — they help build a stronger sense of community and connection, making every visit a better experience.

14/04/2026

The RUK Easter Bunny was busy recently, leaving some tasty treats on sites for our tenants and visitors to enjoy.

23/03/2026

Last week, we spread some joy with delicious Costa Coffee treats across our sites! A little pick-me-up for our staff, tenants, and visitors to keep energy levels high. Treats like these are just one way we show our commitment to exceptional customer service.

18/03/2026

Today, we’re proud to support Global Recycling Day. Recycling isn’t just about managing waste, it’s about protecting our planet. By giving materials a second life, we help conserve natural resources, reduce pollution, and cut down on energy use. In fact, recyclables are now often referred to as the “Seventh Resource”, highlighting their vital role in building a sustainable future.

At GUK, we’re committed to playing our part by:
Reducing waste wherever possible
Encouraging reuse across our operations
Supporting responsible recycling practices

Global Recycling Day is a great opportunity to reflect on the small changes we can all make, because together, they create a big impact.

27/02/2026

We are pleased to announce that our Employee of the Month for January 2026 is Michael Gillham.

Michael is being recognised for his proactive and vigilant approach in assisting the police in apprehending individuals responsible for a criminal act on site.

Although the barriers on site had been locked, a review of CCTV footage clearly shows that Michael remained actively monitoring the site from the security office. During this time, he observed three vehicles tailgating each other, immediately recognising that something did not look right.

Trusting his instincts, Michael continued to monitor and track the vehicles as they accessed the site from the main roundabout, crossed the landscaped area, and made their way towards the Smyths unit. His swift actions led to him contacting the police, who were on site within minutes and successfully apprehended one of the suspects.

Following discussions with Smyths, it appears that Michael’s quick thinking and decisive action resulted in no stock being lost. His vigilance, professionalism and commitment to protecting the site are truly commendable.

In recognition of his outstanding response, Michael has also been awarded the COO Exceptional Service Award by Peter Rees.

This type of proactive approach is something to be proud of and sets a clear example of what is expected, even after the site has been locked up. Michael’s actions reflect the highest standards of responsibility and dedication.

Congratulations, Michael — and thank you for your exceptional service

17/02/2026

Happy Pancake Day!
Today we’re celebrating with sweet pancake treats for some of our amazing teams. We’re incredibly proud of our staff and the dedication, care, and hard work they show every single day.

Join us in celebrating the team members who go above and beyond—and wishing everyone a very happy Pancake Day!

Address

London
EN37XH

Telephone

+441992655522

Website

http://www.receptionuk.co.uk/

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