Glisten Training

13/05/2019

Our Director Coach and Trainer has co-written a book with advice on how to communicate with people with hearing loss. It's available now on Amazon! This quick read is highly recommended if you know someone with hearing loss.

The purpose of this book is to tell you what people with hearing loss find useful from their communication partners, so that you can be a better communicator. Sometimes, you might find that people with hearing loss shut down when you try to talk to them, or they might react badly to your efforts ...

23/04/2018

Introducing our shiny new website!

We're passionate about teaching professionals excellent communication skills. Make your work glisten with the ability to listen!

14/04/2018

What's your customer communication style? Find out with our new and improved 5-minute assessment.

I am so excited to offer this 5-minute version of our assessment. This is how we start all our professional development training. Knowing your communication style will help you work smarter and imp…

08/09/2017

New blog post is out featuring the amazing Natalie Tran! It contains a little educational comedy to get you through the end of the week.

Since my Netflix subscription expired, I’ve resorted to watching a fair bit of YouTube. On there, I came across Community Channel, by Australian comedian Natalie Tran, who covers a relatable range …

06/07/2017

New blog post by Julia Buus Florentine is out! Learn how to get it right the first time, and improve your customer service KPIs with active listening.

https://glistentraining.co.uk/2017/07/06/boosting-your-kpis-with-active-listening-2/

Part 2: First Call Resolution Rates (FCR) This is the second installment of my series about customer service KPIs. For part one, about Net Promoter Scores (NPS), click here. For many compani…

03/07/2017

Our challenge has begun!

Subscribers, check your inboxes. If you're not subscribed, sign up here: http://eepurl.com/cSKHx9

03/07/2017

It’s not too late to take our 5-min assessment & join our challenge, starting TODAY!

Sign up here: http://eepurl.com/cSKHx9

30/06/2017

As part of our Customer Communication Challenge and free assessment campaign, we're doing a GIVEAWAY.

Tweet us () with about your communication style for a chance to WIN a free 2-hour coaching session (worth £300) with our Director, Julia Florentine.

29/06/2017

Sir RichardvBranson knows what's up.

Get ready for our July Challenge!

Sign up here: http://eepurl.com/cSKHx9

28/06/2017

Got 5 minutes? Find out your style & get ready for our 3-week challenge! Free assessment: glistentraining.co.uk/assessment