26/10/2026
A problem you often see with large ranges is navigation. How do you find your way around the wide variety of different product offerings.
This is where the Packaging can be the best help. A good robust pack architecture allows you to distinguish between variants and benefits across a multitude of different packs.
Well, that’s the idea but then there is always the Listerine approach.
Is it mild, mild mint coolmint? Intense, intensemint or intense, intense mint, cool mint? Come on, make your mind up.
Selecting the right flavour seems more like a challenge from Traitors than a navigation exercise in store.
That was just three of the packs. Thankfully, some of the other variants had sold out so it saved me also reaching for the ibuprofen.
Confusing the consumer makes them feel like you’re trying to pull a fast one. You’re trying to bamboozle them and venture into the snake oil salesman territory. If they sound so similar, how can they be so different?
You become less of the expert and more of the supply teacher.
Make it easy for them to understand, and you’ll make it easy for them to put it in their shopping basket
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