13/11/2020
✨SAVE THIS POST! ✨
I first fell in love with KPI's during my corporate 9-5 days, maybe because I was a high performer? 😃I saw first hand what KPI's are & the impact.
Leading my team back then, it meant that I'm responsible for assigning roles, responsibilities, approving personal development plans, measuring their KPI's and appraising them during quarterly appraisals. So KPI's are not new to me.
But what are KPI's anyway? They are metrics or key performance indicators used to measure the success or failure of a business goal or event. In the corporate world is usually broken down due to the size of the organisation.
From staff KPI, to unit, department, group and company KPI's. It is then collated and used to evaluate the success of the organisation generally. Used to measure and appraise the success of particular event or activity. Think Marketing Campaigns, Customer Satisfaction, Brand Assets quality, Customer Retention, Expected return on new retail stores and new launches, Summits, Facebook Ads, Employee trainings etc.
But in the digital world (I mean in your online business) KPI's are a little different but even more interesting. Because there are tools we can use to gather the metrics for constructive appraisal of a task or an event.
KPI's for your business can look like:
1. Measuring your brand awareness (off-course this has to be first for me, you know)
2. Measuring and tracking your marketing campaigns
3. Measuring your brand launch performance
4. Tracking leads & conversation
5. Measuring your teams KPI's
6. Measuring engagements across your digital platforms
7. Tracking your sales from all sale channels
SO WHY DO WE TRACK THEM?
It empowers you to know how to improve, how to scale, how to compete with your rivalry, how to gain new clients, how to reward your clients (because if you're tracking, you'll know what they like) how to reward your employees performance.
At Spruce Consult, we help our clients measure their overall KPI's and advice from a brand strategy point of view how to leverage what your metrics is telling you to elevate, scale and improve your brand's performance.
What’s your most common pain point when it comes to KPI’s?
Want to learn more of how we can help elevate your brand? Click below 👇🏽
https://spruceconsult.com