19/10/2026
When did you last book a doctor's appointment, pay a bill or apply for a job without the internet?
For millions of people, these everyday tasks are an impossible barrier.
Digital exclusion reaches far beyond older people or those who are completely offline. Only half of adults (50%) feel confident doing most of what they need to online, and four in ten (40%) worry about being left behind as more services move online, up from 34% last year.
That's why we're urging the Chancellor to use the upcoming Budget to cut the cost of connectivity for people who struggle most, and to launch a multi-year fund for digital and AI skills support in communities.
Why?
Because whatever gets bolted on is the first to be cut off when the budget is tight, and the people who need it most are the ones left behind.