Ethos Farm

Ethos Farm Award-winning Customer Experience (CX) and Employee Experience (EX) consultancy with offices in London & New York.

Ethos Farm is a consultancy agency specialising in a concept we have called 'Customer Service Architecture' follow us to find out more...

When we said we loved aviation, we weren't joking! 😆🩷✈️
25/08/2026

When we said we loved aviation, we weren't joking! 😆🩷✈️

Last week our Founder & CEO Sally Alington was invited as a guest to The Lonely Female Founder podcast - the latest ende...
21/08/2026

Last week our Founder & CEO Sally Alington was invited as a guest to The Lonely Female Founder podcast - the latest endeavour from the incredible EY Entrepreneur of the Year, Mia Drennan, Founder of Glas.

Mia is pure entrepreneurial royalty, growing her business from just £6K initial start up funds to unicorn status in just 15 years 🤯👏👏👏

In the discussions, Sally shares the realistic and 'behind the scenes' experiences that come with starting a business - especially as a solo female - and the pressures that come with superscaling. The truths are there to help other women in business recognise their own highs and lows with hopefully some helpful advice on navigating challenges and change.

Mia, we salute you and we are so excited for your new podcast series to launch this Autumn!

We are proud to have been supporting Cenomi Centers and Unibail-Rodamco-Westfield to prepare for the launch of The Kingd...
16/08/2026

We are proud to have been supporting Cenomi Centers and Unibail-Rodamco-Westfield to prepare for the launch of The Kingdom's first Westfield destinations, delivering the Guest Ambassador training programme.

Through immersive learning, role-play simulations and opening-readiness activities, we have helped to build confidence, skills and the service culture needed to create memorable guest experiences.

As the doors open, we are excited to see this incredible team bring world-class hospitality to life and set a new benchmark for guest experience in The Kingdom of Saudi Arabia.

At Ethos Farm, menopause awareness is not a one-off initiative, it’s an important part of being a supportive and inclusi...
16/08/2026

At Ethos Farm, menopause awareness is not a one-off initiative, it’s an important part of being a supportive and inclusive workplace.

Over the past two years, we've been fortunate to work alongside menopause specialist Amelie Prot , building awareness, providing wellbeing support and equipping our leaders with the skills and confidence to have supportive conversations and create environments where people feel comfortable to come forward and ask for help.

Most recently, this has included dedicated training through our Leadership Academy, helping leaders build trust, create psychological safety and better support colleagues through menopause and other life challenges.

This is just one part of our ongoing journey, and we're looking forward to rolling out further menopause support for all our people later this year.

David Hughes joins Ethos Farm as Non-Executive Director : Moodie Davitt Report
03/08/2026

David Hughes joins Ethos Farm as Non-Executive Director : Moodie Davitt Report

Hughes will support Ethos Farm’s international growth strategy, including the development of Ethos Farm Americas and the consultancy’s expanding presence in the Middle East and Asia.

We are delighted to announce the appointment of our first Non-Executive Director, David Hughes who is joining our award-...
31/07/2026

We are delighted to announce the appointment of our first Non-Executive Director, David Hughes who is joining our award-winning family following a distinguished career spanning global travel retail, consumer goods and international commercial leadership.

Most recently, David served as Business Unit Director for the Nordics, Baltics and Caucasus at Bacardi, where he was responsible for driving performance across eleven markets. During his thirteen years at Bacardi, David held several senior roles within the organisation including European Director for the Global Travel Retail division with responsibility for the Global Brand Advocacy Programme.

David's appointment adds even more to our senior leadership team as we continue our rapid growth trajectory and build on the three consecutive years that we have featured in the Sunday Times 100 list of Britain's Fastest Growing Private Companies and wider accolades in global customer and employee experience.

Founder and CEO Sally Alington said today:

"I am over the moon to be welcoming David Hughes to Ethos Farm where we will work together on the future growth strategy. David's ability to combine strategic thinking and commercial delivery is second to none and I am truly excited about what he brings to the business and what we can achieve together. David is joining at a brilliant moment as our global proposition continues to evolve and grow in some truly innovative ways. Welcome to The Farm David!"

We’ve got some great roles available!🩷Senior HR Advisor - Heathrow Airport💜Senior HR Advisor - HQ Hammersmith ❤️Guest Se...
27/07/2026

We’ve got some great roles available!

🩷Senior HR Advisor - Heathrow Airport

💜Senior HR Advisor - HQ Hammersmith

❤️Guest Services Team Manager - Westfield Stratford City

🧡Guest Services Team Leader - Westfield Stratford City

Check out all our jobs at https://lnkd.in/esRBhiUy

We are delighted to share that we have been shortlisted as finalists in both categories entered at the Customer Experien...
27/07/2026

We are delighted to share that we have been shortlisted as finalists in both categories entered at the Customer Experience Awards 2026 with our fantastic client partner, Westfield:

- Best CX for Vulnerable Customers
- Best Customer Service

A huge thank you to everyone involved in delivering exceptional customer experiences every day. We’re incredibly proud to have this work recognised and look forward to the awards ceremony.

Westfield London Westfield Stratford City

“Since joining the Battersea Power Station team, I’ve learned so much — both about the role and about myself. I embrace ...
27/07/2026

“Since joining the Battersea Power Station team, I’ve learned so much — both about the role and about myself. I embrace feedback because I know it helps me grow.

What’s stood out most is how supportive the team have been with my needs around my hearing loss. They’ve gone out of their way to make sure I have everything I need to do my best work, and that means a great deal to me.

I’m also truly grateful to Battersea Power Station and my management team for going above and beyond to welcome my service dog, Scott. It’s not something every workplace would do, and the fact that they made it possible says everything about the kind of team this is.

Having Scott by my side makes such a difference to my confidence and my day-to-day, and it’s clear he’s happy to be part of the community too — he’s settled right in!

Knowing that Battersea Power Station embraced that without hesitation means a lot to me. Feeling that level of care and trust makes me want to give my very best every single day”

Zara Lahme, Guest Services Associate

Happy 250th Independence Day to our friends, colleagues and clients who are marking this historic day in the United Stat...
04/07/2026

Happy 250th Independence Day to our friends, colleagues and clients who are marking this historic day in the United States 🇺🇸 🎆 🎇

We thought we'd take a moment to share a couple of montages that also celebrate the wonderful people who work with us and represent the very best of Guest Experience every day across this beautiful country.

Enjoy the special weekend if you are celebrating ❤️

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22 Berghem Mews, Blythe Road
London
W140HN

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