Netex Group LtD

31/03/2026

💾 How resilient is your business… if your data disappears tomorrow?

At Netex, we treat data as a critical business asset — not just information.

That’s why information security and process continuity are embedded in our operations, every day:
🔐 ISO 27001 – structured information security management
📊 ISO 9001 – standardized, efficient, and controlled processes

In today’s digital environment, backup is not optional — it is essential for risk mitigation, compliance, and business continuity.

For us, this means more than technology.
It means delivering reliability, operational stability, and long-term trust for every client and every project.

💛 At Netex, we build secure and resilient business processes.

27/03/2026

Legends from the Internet Hall of Fame:
Radia Perlmann, the Mother of the Internet and Brewster Kahle, the Founder of the Internet Archive, conclude the last day of @ CloudFest 2026 in Rust

24/03/2026

🚀 Exploring the future of IT @ CloudFest, Rust (Germany)

At Netex, staying ahead means being where innovation happens.
From cloud technologies to AI-driven solutions, we’re here to connect, learn, and shape what’s next.

23/02/2026

🏆 We are proud to share that www.mondo.chat has won the Community Choice Award at the eCommerce Germany Awards!

Won 3rd Place in Communication & Engagement at the E-Commerce Germany Awards 2026!

On February, at the E-Commerce Germany Awards, Netex GmbH was recognized for excellence in the German e-commerce market through our solution Mondo.Chat.

This award confirms what we strongly believe:
Customer communication is no longer just support, it’s engagement, experience, and intelligent interaction.

With Mondo.Chat, we bring:
✔️ Agentic AI that actively supports service teams
✔️ True omnichannel communication
✔️ Instant integration without complex IT projects
✔️ Automatic translation across all languages
✔️ Built-in digital accessibility

Winning the Community Choice Award at the eCommerce Germany Awards is a strong validation of our vision: must be practical, inclusive, and built to empower people.

A big thank you to our team, partners, and everyone who supported us. This achievement belongs to all of you. 💛
We continue to innovate. We continue to scale. And this is only the beginning.

17/02/2026

Good doesn’t need to be complex. It needs to work.

In a recent interview, Dr. Andreea Kremm shares why AI in customer service must be inclusive, instantly usable, and practical, not another complicated IT project.

With .chat, Netex combines 25 years of customer service expertise with agentic AI:
✔️ Integration in seconds - no coding required
✔️ Automatic translation into all European languages
✔️ True omnichannel management in one unified back-end
✔️ Built with digital accessibility at its core

AI should empower teams not overwhelm them.
That’s exactly where makes the difference: autonomous, agentic systems that actively support service processes and act in real time.

👉 Discover more about the vision behind Mondo.Chat and why future-ready AI must always be designed around people:

KI im Kundenservice muss nicht komplex sein – sie muss funktionieren. Andreea Kremm, PhD verbindet psychologisches Know-how mit 25 Jahren Kundenservice-Erfahrung.

31/12/2025

Customer support is no longer a cost centre. It’s a growth engine for B2B and eCommerce businesses.

MondoChat is an AI-powered omnichannel customer support platform that helps B2B and eCommerce companies centralise all customer conversations — live chat, email, WhatsApp, social media and marketplace messaging — into one unified customer support system.

Designed for scaling digital businesses, MondoChat enables:
✔ Faster customer response times across all channels
✔ Lower customer support operational costs through automation
✔ Higher customer satisfaction (CSAT) and improved customer experience
✔ Scalable customer support teams without increasing headcount
✔ Better visibility and control over customer communication workflows

If your company is focused on customer experience management, AI automation, omnichannel support and measurable efficiency, MondoChat is built to turn customer interactions into revenue opportunities — not just support tickets.

👉 Discover how modern customer support software for eCommerce and B2B drives growth, retention and sales.

Mondo.chat is an omnichannel SaaS platform, an integrated, cloud-based solution that unifies customer interactions across multiple channels, with automatic t...

13/11/2025

At Netex, quality is not a goal — it is a commitment we uphold every single day.
Our services are built on professionalism, responsibility, and a continuous pursuit of excellence.

🔹 ISO 9001:2015 — Quality Management
🔹 ISO 27001:2022 — Information Security

These certifications demonstrate our adherence to the highest international standards and reflect processes designed to deliver:
• operational efficiency
• data security
• long-term performance and reliability

In an environment where trust is essential, we choose to earn it through consistent ex*****on — not declarations.

💡 Quality isn’t a checkbox. It’s the way we work.

29/10/2025

🌐 The Internet has redefined the way the world does business.

From the early days of online transactions to today’s advanced platforms, eCommerce has evolved into a global ecosystem — faster, smarter, and more connected than ever. 💡

At Netex, we are proud to support this transformation by delivering end-to-end eCommerce solutions that empower both retailers and brands to grow.
Our expertise covers multilingual customer support, product data management, digital marketing, and sales optimisation — ensuring seamless operations across markets. 🚀

For us, innovation is not just a value — it’s the driving force behind everything we do.
Because the future of online commerce is built by technology, people, and purpose. 🌍

03/10/2025

📞 Inbound Call Services – The Frontline of Customer Experience

At Netex, we provide inbound call center services that help businesses:
✅ Handle customer inquiries with professionalism
✅ Deliver fast, multilingual support
✅ Build trust and long-term loyalty

Inbound calls are often the first point of contact with your company. The way you manage them can define the entire customer experience. That’s why more businesses choose to outsource inbound calls to Netex—to ensure every conversation turns into an opportunity.

💡 With our dedicated team and scalable BPO solutions, you gain efficiency, lower costs, and happier customers.

👉 Partner with Netex and transform your inbound calls into business growth.

15/09/2025

🔍 Happy National Google.com Day!
Today we celebrate the search engine that changed how the world finds information—and reminds every business how critical online visibility really is.

At Netex, we help companies stay search-ready every day.
✅ Multilingual Customer Support across phone, email, chat & social
✅ Professional SEO & digital marketing services
✅ Data-driven strategies to boost visibility and customer engagement

Because when someone searches for solutions, your business should be the answer. 🚀

04/08/2025

🔵 Commerce Day | August 4

🌍 Digital commerce isn’t just about listing a product online. It’s about strategy, integration, support, and scalability.

📦 At Netex, we provide complete e-commerce solutions – from order management and customer support to marketplace management, localisation, and SEO optimisation.

💡 Want to sell more, more efficiently, and without the hassle?
Let us handle everything behind the digital curtain.

🎯 High-performance e-commerce. Multilingual support. European know-how.
✔️ All-in-one partner: Netex.
🖇 https://www.netex.ai/

01/08/2025

At Netex, we know that patience is one of the superpowers of our Customer Support agents.
🌍 In a world where customers expect quick responses, true value comes from calmness, empathy, and the genuine desire to help.

🧑‍💻 Our agents don’t just solve problems — they build trust through the way they listen, explain, and stay by the customer’s side even in challenging moments.

💙 At Netex, we see patience as an art — and we turn it into an advantage in every conversation.