28/10/2019
Compassion and patience are essential skills that all applicants need to have to join our agency.
Key Tasks
- Care to Service Users
- Support of service users
Duties and Responsibilities
1 Care to Service Users
- Assists in the assessment procedures for new service users.
- Reviews and becomes familiar with the Personal Care Plan of the service users.
Assists service users with:
- personal hygiene requirements;
- the management of incontinence;
- bathing in bed or bathroom;
- care of pressure areas;
- looking after skin, teeth, mouth, hair and nails;
- positioning and movement of immobile service users.
- Medication, where this is covered (together with the type of assistance) in the service user’s Personal Care Plan
- Provides assistance with toileting, and the cleaning and emptying of commodes.
- Assists service users with physical activity, as needed, e.g. dressing, un******ng, walking, sitting, passive exercises.
- Positions service users correctly in bed or in a chair, referring at all times to the risk assessment for guidance in accordance with Angels Caring Care’s manual handling policy.
- Assists service users to eat and drink, as needed, being aware of nutritional needs and cultural requirements; reports any unexpected inability or desire to eat or drink.
- Ensures that any significant changes to a service user’s health and emotional condition are communicated to Angels Caring Care manager and/or your supervisor without delay.
- Supports the community nurse (or other competent person) in delivering care to a dying service user, offering support to relatives and friends.
2 Support Services
2.1 Actively participates in the delivery of support services as identified in the service user’s Personal Care Plan.
Such duties may include:
- food and drink preparation;
- laundry, general cleaning and housekeeping duties;
- participating with the service user in social, leisure and recreational activities;
- talking with service users, and acting as a “companion”;
- accompanying the service user on trips out;
- shopping;
- assisting the service user to manage his/her personal affairs;
- paying bills;
- helping the service user maintain contact with family and friends.
- Maintaining accurate records in respect of care given, tasks undertaken and financial transactions.
- Participating in meetings and reviews where the care worker’s direct knowledge of the care of the service user is an essential element in the process.
This job description aims to provide the applicant or employee with an accurate and concise summary of the job and its main duties and responsibilities.
However, it is not intended to be restrictive or absolute.
Key Personal Responsibilities
- Carrying out duties at all times in a manner consistent with the code of conduct and standards issued by the Skills for Care Council and which specifically protects and promotes the independence, dignity and respect of the service user;
- Protecting the confidentiality of all information relating to a service user, or a service user’s family, and not divulging such information to anyone who is not authorised to receive it;
- Carrying out duties at all times in a courteous, caring and sympathetic manner;
- Carrying out duties at all times in a manner which has appropriate regard to the health, safety and welfare of both themselves and others and reports to the service user, Agency Manager (or other Competent Person) any equipment that is, or is thought to be, not in good working order;
- Working with, and communicating information about the condition (or change in condition) and welfare of service users to relatives and carers, other agencies and professionals, such as District Nurses, GP’s, involved in the care process, in a responsive, timely and appropriate fashion;
- Respecting the beliefs and dignity of the service users and their relatives at all times;
- Being conversant with Angels Caring Care Agency policies, e.g. health and safety, administration of medicines, confidentiality;
- Reporting any complaints, accidents, problems or untoward occurrences to a competent person;
- Participation in ongoing staff training, including QCF in Care, health and safety, manual handling, safeguarding.
- Keeping Angels Caring Care informed of any change in circumstances which may impact his/her employment, including any new offences (including motoring offences) for which he/she may have been cautioned, reprimanded or convicted.
