12/10/2026
Meet the Role: Giorgio – Our Service Desk Coordinator! 🇮🇹 ☕
From Milan to the UK, Giorgio’s journey has been full of unexpected twists, a passion for coffee, and plenty of adventures! 🌍
But what makes him the perfect fit for our Service Desk? With a background spanning electronics, telecommunications, customer service and team leadership, Giorgio brings a unique mix of technical knowledge, problem-solving skills and people-focused experience to the role. 🙌
Here’s a glimpse of what Giorgio’s day looks like:
🗓️ Full coordination of the North Region, working closely with field engineers to optimise workload planning, coordinate service activities, and effectively manage any changes to schedules or priorities.
📝 Scheduling and management of annual maintenance visits (PPMs) to ensure compliance and equipment reliability.
📥 Management of the Service Inbox and desk phone line, providing customer support and daily/weekly reports, responding to customer enquiries, and coordinating reactive callouts.
⚙️ Inventory management and ordering of spare parts and service kits for field engineers, ensuring parts availability and timely repairs.
Giorgio also won our ‘Service Hero’ award at our Summer Party for being a truly valued member of our team. Thanks for all that you do, Giorgio. 🥇