IMRG

27/03/2026

The question for retailers isn’t whether AI will influence shopping. It already is

Around 30% of searches now show AI overviews

ChatGPT recorded 1.8 billion UK visits in the first eight months of 2025, up sharply from 368 million in the same period a year earlier

But is the delivery operation supporting the customer experience strong enough to support the expectations AI is helping create? 📦

In this blog Gary Carlile, EVP at nShift tells all 💡

Read the full blog article here 👉 https://www.imrg.org/blog/why-ai-will-expose-weak-delivery-operations-not-fix-them/

In this blog nShift reflect on how AI is becoming a core part of delivery operations and share the strategies for growth.

30/01/2026

The Delivery Conference 2026 is just a few days away! 📣🚚

The fantastic teams at Metapack and ShipStation are bringing together 1000+ leaders and 25+ speakers to reflect on data and tech-driven growth 📈

They have 3 excellent tracks packed with content; smart & adaptive logistics, customer-led delivery, and the business of intelligent delivery, as well as The Discovery Theatre 🔎

The IMRG team are looking forward to attending!
Also, did you hear that IMRG subscribers get a 50% discount?: Use code IMRG50

📅 2&3rd Feb | Royal Lancaster Hotel, London

Register your place here 👉 https://www.thedeliveryconference.com/

23/01/2026

The Delivery Conference 2026 hosted by Metapack and ShipStation is shaping up to be a fantastic event! 📣

Hosted on 2-3rd February at the Royal Lancaster Hotel, attendees will enjoy exploring innovative AI and the real-world impact it has on customer expectations 🤖

Featuring keynotes from 🗣️ Mary Portas (Founder, Portas UK) and Richard Ayoade (Comedian, Actor, Writer, Director, and Television Presenter), this is not one to miss!

PLUS, we have generously been given a 50% off discount code for IMRG subscribers to use: IMRG50

Register your place here 👉https://www.thedeliveryconference.com/

21/01/2026

A fantastic blog by Hemang Nathwani, CEO and Co-Founder at Price Trakker on how retailers can use competitive data to make smart range decisions 📰

Hemang talks us through the problem of over-ranging, tactics for making smarter range decisions, how to use competitive data for supplier negotiation, and ways to improve visibility using marketplaces 📈

Read the full blog article here 👉 https://www.imrg.org/blog/turning-competitor-data-into-smarter-range-decisions/

22/12/2025

Black Friday 2025 data and insights are in! 📊

We've given a summary of performance, supported by the trends seen by our community of experts 🗣️ Signifyd, Worldline, Genie Goals, Akeneo, RevLifter, Price Trakker, Scurri, Parcel Perform, fulfilmentcrowd, and ReBound

Read the full blog article here 👉 https://www.imrg.org/blog/black-friday-2025-the-data-and-insights-are-in/'

08/12/2025

This blog explores key post-Black Friday opportunities to support customer retention strategies, including:
💸Pricing and discounting
🤝 Brand partnerships and affiliate channels
🤖 Personalisation and AI

Supported by: RevLifter, Prisync, Price Trakker, Awin, Akeneo , Scurri, Tradebyte, and Signifyd

Read the full blog article here 👉https://www.imrg.org/blog/post-black-friday-customer-retention-strategies/

03/12/2025

'For many retailers, peak sales account for up to 32% of annual revenue.

Taking this into account, we have taken the time to share insights with you on order volumes during the peak trading season, including Black Friday weekend, pre-Christmas peak, and post-Christmas sales.'

Written by 🗣️: fulfilmentcrowd

Read the full blog article here👉 https://www.imrg.org/blog/we-analysed-thousands-of-black-friday-campaigns-heres-what-nobody-tells-you-2/

28/11/2025

This blog reviews the performance of thousands of Black Friday campaigns 🛍️

See detailed analysis across each period💡: The 10-Day Run-Up, Black Friday, Saturday, Sunday, Cyber Monday, and The Afterparty (or The Cool Down)

Retailers can think of the Black Friday period not as a single day but as a two-week campaign with distinct phases, each requiring different strategies and budget allocations

Written by 🗣️: Shoptimised

Read the full blog article here 👉https://www.imrg.org/blog/we-analysed-thousands-of-black-friday-campaigns-heres-what-nobody-tells-you/

19/11/2025

The Pixel surveyed 1,000 UK online consumers and the findings sheds new light on the key factors shaping user trust, satisfaction, and loyalty in today’s digital shopping experience

Insights include💡:

Nearly 44.3% of respondents said personalised shopping experiences are very or extremely important to them 🛍️

More than 71% of respondents said they are likely or very likely to make repeat purchases if a brand offers a loyalty scheme 🤝

In this blog Aynsley Peet, Head of Growth at The Pixel provides tips on how to implement personalisation effectively

Read the full blog article here 👉https://www.imrg.org/blog/how-personalisation-and-loyalty-are-shaping-the-future-of-ecommerce/

10/11/2025

84 per cent of organisations struggle with inaccurate or duplicate data ❌

That is according to Melissa's State of enterprise data quality 2025 report 📰

In this blog Barley Laing, the UK Managing Director at Melissa reflects on the root causes of data problems and provides strategies to improve data quality ✅

Read the full blog article here 👉https://www.imrg.org/blog/how-your-data-is-letting-you-down-and-how-to-fix-it/