IMRG

27/03/2026

The question for retailers isn’t whether AI will influence shopping. It already is

Around 30% of searches now show AI overviews

ChatGPT recorded 1.8 billion UK visits in the first eight months of 2025, up sharply from 368 million in the same period a year earlier

But is the delivery operation supporting the customer experience strong enough to support the expectations AI is helping create? 📦

In this blog Gary Carlile, EVP at nShift tells all 💡

Read the full blog article here 👉 https://www.imrg.org/blog/why-ai-will-expose-weak-delivery-operations-not-fix-them/

In this blog nShift reflect on how AI is becoming a core part of delivery operations and share the strategies for growth.

30/01/2026

The Delivery Conference 2026 is just a few days away! 📣🚚

The fantastic teams at Metapack and ShipStation are bringing together 1000+ leaders and 25+ speakers to reflect on data and tech-driven growth 📈

They have 3 excellent tracks packed with content; smart & adaptive logistics, customer-led delivery, and the business of intelligent delivery, as well as The Discovery Theatre 🔎

The IMRG team are looking forward to attending!
Also, did you hear that IMRG subscribers get a 50% discount?: Use code IMRG50

📅 2&3rd Feb | Royal Lancaster Hotel, London

Register your place here 👉 https://www.thedeliveryconference.com/

23/01/2026

The Delivery Conference 2026 hosted by Metapack and ShipStation is shaping up to be a fantastic event! 📣

Hosted on 2-3rd February at the Royal Lancaster Hotel, attendees will enjoy exploring innovative AI and the real-world impact it has on customer expectations 🤖

Featuring keynotes from 🗣️ Mary Portas (Founder, Portas UK) and Richard Ayoade (Comedian, Actor, Writer, Director, and Television Presenter), this is not one to miss!

PLUS, we have generously been given a 50% off discount code for IMRG subscribers to use: IMRG50

Register your place here 👉https://www.thedeliveryconference.com/

21/01/2026

A fantastic blog by Hemang Nathwani, CEO and Co-Founder at Price Trakker on how retailers can use competitive data to make smart range decisions 📰

Hemang talks us through the problem of over-ranging, tactics for making smarter range decisions, how to use competitive data for supplier negotiation, and ways to improve visibility using marketplaces 📈

Read the full blog article here 👉 https://www.imrg.org/blog/turning-competitor-data-into-smarter-range-decisions/