11/08/2026
AI updates are worse than silence when they guess.
A solicitor with 64 active matters does not need a chatbot inventing reassurance.
They need the system to know which searches are back, which client ID checks are missing, and which completion dates have moved.
Then AI can send a plain status update from real case data, with the risky bits held for review.
The win is not sounding clever. It is cutting the 17 "any update?" emails before they land.